San Antonio Air Service Experts Reviews

"Great tech."

"Edgar was knowledgeable, efficient and personable."

"As always great service!"

"Excellent service!"

"Overall knowledge, courtesy, reliability, ability to have job started and completed were outstanding."

"Have been dealing with hot house for almost 2 weeks. Aur conditioner isnt working properly and I am going to have high electric bill because of it. Besides its hot in here"

"Information provided was thorough."

"Edgar handled the issue with the same visit in an efficient and thorough manner."

"Edgar did a very professionaly job. he is a very cursoriit joung man.he explained everything he was doing which made me feel confortable."

"Service Expert was professional, astute, answered questions, was detailed."

"Our Technician Aaron went above and beyond to fix our air conditioning unit. His diagnostic skill were amazing."

"Edgar's attitude."

"Technician failed to wash outside condensing unit nor did he clear drain line."

"The technician was very friendly and explained everything to me"

"the tech came in work on the inside a/c check it out and proceed to the outside unit."

"Provided info on conditions in attic and filter."

"Polite."

"Technician called before arrival. Introduced himself. Wore shoe coverings. Explained what he did and what would be needed at next visit."

"SA Air came to repair/replace a part but ended up damaging my 2.5 yr old unit. Still wanted to charge for replacement part."

"The technician came totally prepared to my home with mask, gloves, and protective shoe covers. He was polite, efficient and very professional"

"Edgar is very knowledgeable, professional & cordial."

"The technician was prompt on arrival, cordial, and responded to all of my concerns."

"USA product"

"Aaron was professional and informative"

"Prompt arrival, courteous technician, job done right the 1st time."

"1. The appointment for the estimate was rescheduled twice. 2. The estimate for the service provided was different from the service that was provided. 3. I have asked for a line item invoice multiple times and have yet to receive it. 4. I have been promised information/call back from the office staff and have yet to get information. 5. The room that was originally hot is still hot. Airflow has not been balanced (was advised to wait a week to see if it was better)."

"Great service and very informative"

"Edgar is phenomenal."

"Cristopher was very patient in explaining all the answers to our questions."

"Very thorough and explained everything in detail. Wore a mask, gloves and booties the entire time while in the house. Thanks You!"

"everything was fine"

"Edgar was professional and thorough. In less than two hours our unit was back to working and at an affordable price."

"the technician was professional and friendly, very efficient in his work and explanation of services completed"

"friendly"

"Punctual, professional, thorough, polite"

"Excellent service. Technician very knowledgeable, helpful, and genuinely cares about the customer."

"He explained what he was doing."

"I was happy with the work Aaron did and in a timely matter. He was a good representative of your company."

"thorough, knowledgeable, prompt, professional and copurteous"

"Explained everything he was going to do and at the end did the same thing."

"Very professional and courteous"

"Christopher is a very professional technician. Very polite and knowledgeable."

"Very honest and forthcoming with equipment and financing options, and made you feel very comfortable as if you were working through a family member. Joe and Mark that performed the installation were extremely efficient and professional."

"Luis/Tech is professional and nice. He did the bi-annual maintenance on my unit."

"Service call was prompt, Andrew identified the problem quickly. Leak was stopped promptly. Replacement water heater was installed the next morning."

"Nice work as always!"

"Chris did an outstanding job did not rush he was making sure everything was in working order."

"Flexible with scheduling my appointment."

"I am always more than satisfied with Edgars professional and knowledgeable performance."

"Arrived within the hour and explained all aspects of the job."

"Very efficient and informative. Took the time to explain the UV lighting and even showed my husband once it was installed. Oscar was great."

"Luis did great work, advised we needed a new UV light, and installed it quickly."

"Oscar was very courteous and thorough."

"Informative, professional work and advice."

"Good service, courteous"

"He was Friendly, knowledgeable, informative & polite. He practiced social Distancing and wore a face mask."

"Great Job"

"My daughter told me that he was very professional and friendly"

"The service went well and Christopher was very transparent and even showed me things about my AC that i was unaware of. Christopher is the most professional person i have ever dealt with. Definitely belongs in management sooner rather than later. Love yalls service. Big ups!!"

"Always so professional!"

"Just because"

"Tech was professional and courteous"

"The technician answered all my questions. He was very knowledgeable of our unit. Took the time to explain what and why he was doing."

"The technician was very informative and provided great service."

"Knows our HVAC equipment well and ll appurtenances"

"Very professional and efficient"

"SAACSE sent Andrew out just as soon as he was available, and he was able to fix our plumbing issue quickly and efficiently!"

"Very nice and knowledgeable. Good company"

"Very helpful n concern about my needs very likely Ill request him on future visits"

"Very through inspection"

"Excellent service; clean, cautious, respectful of my home, thorough, etc. good advice from the sales consultant re the cheese box diverter in the attic."

"Issue not resolved. First tech said everything was fine and high pitch whine was normal. We started this signifies low coolant per two previous issues. Less than 4 hours later system wasn't cooling at all. Second tech, Chris, told us the whine did signify low coolant. Went out, checked external unit, found issue he could repair. Detected leak inside from coils. First rep never checked for leak. We bought a new system from your company about 8-9 years ago and any time an issue occurs it takes several calls and getting managers and your GM involved to correct. A $10,000 system your company sold and installed shouldn't be like this."

"Very informative and explained all processes thoroughly."

"Service call was placed and response time was amazing."

"I was out of town, and my wife was home when he arrived. My wife said he was very pleasant and thorough in his process and explained what the problem was (leaky lower unit and possibly coil). but when it came time for the repair quote and recommendation for replacing one unit and my wife was quite confused with the amounts and how he came up with them as he was on the phone and the girl at the office who was giving him the prices... I arrived home and looked at these quotes and am not sure what your company is trying to do. My brother works in the same field and gave me their pricing and Lennox always post online what they charge for installed units online and your company is way, way off. Im disappointed since the neighbourhood we live in everyone has different recommendations as who you should use and I have recommended your company to neighbours in the past but at these prices we will be looking for another company."

"I have had several unites put in and I know I have never had better care??"

"Your service is great and the technician was knowledgeable and courteous. I have used your services for 23 years!"

"Rubin checked the entire system, except for the compressor which he would like to do when it is not raining. He identified a possible lightening strike damage to the cooling system, which will require further maintenance and repair."

"utstanding in all aspects...tops...."

"Explained issue and quickly resolved issue"

"it was a hard installation but tech solved issues"

"Oscar was quick, pleasant and efficient! I did tell him i would continue to use SA Air for HVAC services, but that I had a very unpleasant experience with plumbing services and wouldn't use you if you were the last plumber on earth. I also would not recommend your plumbing services to anyone-quite the opposite."

"Maintenance technicians were very polite and knowledgeable."

"The technician was great. There were some scheduling issues. The tech didnt show up the original day as planned. After, I called in and they claimed they had tried to reach me, but I thought it was weak to be so retroactive"

"your standard is outstanding"

"In this troubling time, SA Air is taking care of us. Oscar was very professional and answered all of our questions."

"The technician would not clean out the leaves in outside condenser. We followed up the next day, but there has not been any response."

"Edgar is exceptional - his advance skill level keeps our system running smoothly and effectively."

"Came on time. Explained his inspection."

"Ruben explained the reading of his readings and how it related to the service. He was knowledgeable of all procedures and test he performed. I had another technician for repairs this summer,and he told me of problems that did not exist."

"Excellent tech and knowledge."

"Previous technicians offered air filter change, letting me know they cleaned/washed outside air-conditioner units but this last technician told me to wash it down surrounding dirt and did not go over with what he exactly did."

"Tech arrived the same day we realized we had no cooling and got our system up and running. We had a fancy thermostat and a replacement was not immediately available, but Rubin was able to give up cooling with a temporary thermostat until the correct model thermostat was available in two days."

"The technician was very professional"

"Professional service"

"The crew the first day were efficient. 2nd crew took much longer than expected. Installers scratched the wall by the attic."

"Cody answered all my questions and explained it in a way I could understand (I have no experience buying a AC systems)."

"Installation crew were professional, knowledgeable and courteous."

"Tech was professional, polite, and knowledgable. He, not only inspected our system for a seasonal check, he corrected a problem we made him aware of. I was very satisfied with Christopher Escobedo's visit."

"Luis answered all questions and was very professional."

"Friendly and thorough."

"Great Service Oscar was very friendly, experienced and explained everything in detail."

"Tech was very knowledgeable and answered all my questions."

"Chris did an outstanding performance on my Carrier infinity system. Couldn't ask for a more professional individual or service"

"Edgar L the tech who serviced our unit did a thorough job!!!"

"Because I was quite satisfied with the work which was done in a timely manner."

"on time, efficient"

"Jaison was very professional and he fined out the problem right away"

"Myproblem is still not resolved as of this survey."

"Christopher was very knowledgeable, professional, patient, and pleasant. He explained what he was doing and why, and he showed me the results (meter readings, etc)."

"Edgar was very thorough and explained every thing."

"Chris is very professional and personable. He was thorough and explained everything he did and found with the system."

"He was very good at checking out everything."

"From the awesome front office to every technician its professional and caring. Never an issue."

"Technician did a good job"

"Chris did a very thorough investigation into the cause of our Heat Pump problems. Found one anomaly which led to another cause of our problem."

"Technician arrived promptly and checked system to ensure it is working properly. Did a "neat" job not leaving anything undone."

"Excellent technician very professional"

"Chris explained the issues and worked with me to get the manufacturer to replace the items at no cost to me. He was also very professional and caring."

"Prompt and erricient service"

"Tech was informed and explained each step..comforting for a senior citizen."

"Knowledgable ,dedicated and excellent presence"

"luis did every test was so good and answer my questions so detail?"

"Because I was Very Satisfied , ( it would have been a "10" if it were FREE)"

"WE HAD TWO ISSUES WITH THE HEAT PUMP. VIBRATION AND A LOUD BANGING NOISE WHEN THE UNIT WAS SHUT OFF. OSCAR WAS ABLE TO FIX THE VIBRATION. HE TESTED THE SYSTEM A FEW TIMES AND THE VIBRATION AND BANGING DISAPPEARED. HOWEVER, THE NEXT DAY THE BANGING CAME BACK. I DON'T KNOW IF THE BANGING CAN BE RESOLVED UNLESS YOU HAVE A TECHNICIAN THAT MAY HAVE EXPIRENCED THE BANGING IN THE PAST. IN DISCUSSIONS WE TOLD OSCAR ABOUT OUR HOT AND COLD SPOTS IN THE HOUSE. HE SAID THAT A 3 TON SYSTEM IS TO SMALL FOR 1750 SQ FT. AFTER RESEARCH WE AGREE. WE MAY UPDATE TO A LENNOX SYSTEM."

"He was very thorough when checking out the system. He is very personable and a good representative for the company."

"SA Air arrived when they said they would. The tech was friendly, honest and knew his business. The required parts were reasonably priced"

"Fast friendly and informative service"

"Technician very knowledgeable and professional!!!"

"Education on your unit being used is always helpful."

"The tech was very professional and knowledgeable"

"ANDREW SAVED TO NIGHT. HE GOT THE SHOWER, TOLIET UNCLOGGED."

"The technician was very professional and on time. Provide useful information for keeping the system running properly."

"Very fast to take care of the heating issue"

"The technician was very polite and explained all the steps he took in the unit check-up."

"The technician was awesome. Very thorough in his work and voluntarily explained everything along the way and in a recap when giving me my printout. However, he did not have a tool to check my freon levels and was to put in his report for the office to schedule a follow up for the next day. No one from the office ever followed up to schedule and send someone out to check it!"

"I was lied too"

"The technician was polite and professional."

"The Technician was extremely thorough"

"Very through"

"Very professional and knowledgeable"

"Very professional"

"technicians are always thorough, efficient and friendly"

"Timely and Professional"

"Chris is so kind and professional."

"He was courteous and completed the job in a timely and professional manner."

"Quick, honest & friendly service."

"Fixed my problem."

"Christopher E. was prompt, efficient, respectful, and competent. He patiently explained what he did, findings, and recommendations. Excellent!"

"Chris was very thorough, efficient and friendly and on time."

"Excellent service! customer service by all of your team members"

"superior service & knowledge"

"superior service & knowledge"

"Was timely and knowledgeable."

"I called because of a critical warning message on my thermostat. The telephone call was answered promptly, tech was called to come to the house, tech was on time."

"Very polite. Very efficient"

"Technician throughly checked all points of A/C unit to include heat and air outflow and thermastat. He was very precise in telling me each action he performed. Good job!"

"All of the technicians that come out are very knowledgeable and thorough and also pleasant. ."

"They look very serious while working; answer all my questions; they checked all the part of the furnace to pinpoint the problem; Use all their electronic tools very professionally. I was amazed at their knowledge. They knew what they were doing. They were very friendly and I very comfortable with them."

"fast, efficient, friendly"

"the technician"

"Technician was thorough and explained what he was doing to me."

"Edgar was very thorough and provided us with solutions/repairs information that were helpful without pressuring us to make a decision immediately."

"Very professional service provided"

"We have been clients for quite for over 12 years and had extremely great service. Thomas was our initial service person and when he left, I was going to switch service providers since I was not satisfied with the expertise of the replacement until Edgar was available. My satisfaction relies on the quality of the service personnel."

"Excellent prompt service"

"Exceptional service with the customers concerns fully addressed. Technician was outstanding"

"Chris was professional checked every point am I inside AC unit and tighten screws showed me a lot then he went outside and checked the outside unit I think he did a great job"

"Technician was punctual, thorough, and very polite."

"Always able to answer any questions I may pose."

"NA"

"Technician was friendly, courteous and helpful."

"Explaining was thorough"

"The first tech didnt have what he needed to finish the job but was done early the next morning."

"Excellent install crew. Very courteous and professional. Mike has been great throughout the whole process."

"Chris was very polite explained everything very clearly"

"The technician was very friendly and knowledgeable. He pinpointed the problem and fixed it in a timely manner."

"Professional and explain our unit's concerns very well"

"Because Andrew is a plumber with a lot of years of experience, He tried several methods to correct the problem. I believe a lesser experienced plumber would just give up and order more new expensive parts. I witnessed and appreciate His personal effort of not giving up."

"Technician explained everything he did clearly and thoroughly."

"Would have marked 10 but Tech went to his truck to complete paperwork. It was taking him much longer and I had to leave. So I left the house and saw the tech sitting in his truck talking with another San Antonio Air employee in a smaller SUV vehicle. I stopped my car and told him that I had to leave. I hurriedly signed my paperwork and he left the paper in our front door. I told him when he arrived that I was kind of in a hurry and would have to leave shortly. He was very clean and very courteous and I'm quite sure that he did a good job. It was just that I had to leave when I did."

"Oscar was very knowledgeable and fast."

"Andrew's experience and professionalism was evident consistently during his work process"

"Just wasnt comfortable. The technician didnt tell me what he did he just told me my system had parts that needed replacing when I just bought this house and all the paperwork I recieved and inspections we did said everything was fine. Then the one concern I had his response was the ducts are too big and way in the back of the attic. Everything he daid may have been conpletely correct but it just didnt feel completely right."

"the tech knows more then I do ."

"Timely, thorough, courteous"

"Very professional service."

"Ruben knowledge of the mitsubishi system"

"The technician was prompt, competent, and knowledgeable about what he had to do. He was also polite and personable. He patiently answered my questions. I hope you continue hiring technicians with some if not all of these qualities."

"My Technician was very professional."

"He knew what was wrong with my heating system and said he could fix it once he acquired the new part. However, he did not follow up and reach me at my cell phone as I expected. He also said I wasn't under warranty; but it turns out I am."

"He was very professional and courteous"

"Ruben came to the house on time and quickly identified the problem. He showed me what was wrong and replaced the starter kit. He was courteous and professional."

"The rep was awesome. He was courteous, informative, and thorough."

"I have used your services for as long as I have owned my home. The Service Technicians have always been very knowledgeable and provided service that was appropriate whether they were responding to an emergency service call or to a scheduled service call."

"Excellent"

"Your in house contact is abrupt and rude. I had a contract with San Antonio Air and get an invoice from expert company this is very disturbing. Your rep in the office is so rude I hung up on her and would rate my contact as a 1."

"Very nice Technician. Went above & beyond."

"Edgar was great explaining everything."

"Quiet, professional"

"Very knowledgeable and friendly. Very Professional."

"Luis was very professional."

"Chris was efficient, professional, and skilled at his trade"

"Oscar is pleasant and thorough"

"Rueben did an excellent job servicing our 2 HVAC systems, ensuring that the furnaces were performing correctly and ready to take on the colder weather. He explained what he was doing & how well the systems are performing. He was very easy to speak with and answered all questions. Ruben is the ultimate professional. I am completed satisfied."

"Friendly, efficient, knowledgeable service."

"Edgar is a very good technician. He is very knowledgeable and professional. He was the primary reason we chose San Antonio A/C for purchasing and installing our new unit. He is our "go to person." Thank you Edgar, Joe, Bob, and the friendly, and helpful office staff."

"performed services as promised, Luis was very polite and explained the work very well, and - this is important to me - made a recommendation and provided a cost estimate for it, but didn't pressure me to make a commitment that moment."

"Technicians were very polite and helpful. They explained the services they performed and provided some tips."

"No way of seeing what was done. He did change my 2 filters"

"Great professional, knowledgeable and friendly service"

"He was courteous and professional like that your technician wear booties on their shoes."

"Edgar is friendly, helpful, knowledgeable and clearly answers all of concerns. He is an excellent employee."

"Solved my heating problem but had to wait an extra day for the service"

"The tech was very efficient and courteous. He explained all reports and recommendations."

"Edgar was excellent ! He explained in detail to what was wrong & what was needed for my heating system."

"Oscar was very helpful"

"They knew what needed to be done."

"The technician was awesome but I had a issue with the office scheduling. I had a date and time scheduled and kept getting bumped by people who called in that morning. Took off so I could be on time but the service man ran almost 2 hours late. ( not his doing). Office problem. After being loyal for over maybe over 15 years. I really was disappointed in the oh well attitude."

"Phone call and email reminder; service was conducted earlier than expected; very pleasant and customer experience oriented scheduling staff and service tech."

"Chris was professional, courteous, kind and thorough."

"Technician was informative and professional"

"Chris was very through in explaining to me what was being done and what was needed"

"Very thorough and explained everything"

"Technician very professional and knowledgable"

"The technician was very professional, punctual and courteous."

"CHRIS DID AN OUTSTANDING JOB. HE'S BEEN HERE TWICE AND EACH TIME WAS KNOWLEDGEABLE, PROFESSIONAL, COURTEOUS AND SINCERELY INTERESTED IN OUR SATISFACTION. WE'VE BEEN MORE THAN SATISFIED WITH HIS VISITS. I WILL ASK FOR CHRIS ALWAYS."

"Your folk came in, listened to me and quickly took control of the problem. I greatly appreciated their professional approach and solution. I will be using them in the future."

"Everything was great but I was hoping the cost would be less"

"Chris was courteous and informative."

"very courteous technician"

"Oscar was on time and did a very professional job."

"Edgar's diligence and expertise is exceptional. He is a trusted resource for our home."

"Tech was spot-on; Knew exactly it was the blower motor and showed me my rusted out coil. It was a no-brainer; purchase a new unit with a 10 year warranty. Promote Lettie."

"Did a great job of figuring out how to replace the unit. The Service guys were top notch. DID a GREAT job in making sure that the system will work for our needs."

"Due to a lack of available technicians, I had to wait at home much longer than expected. It seems you knew there would be delays but did not proactively reach out to inform me and offer the option of rescheduling."

"extremely professional & polite"

"price."

"Technician was very professional and, although she was being supervised, she handled the job quickly. A bonus that she is a woman! Its nice to see women on the job. Thank you!"

"Very professional and very courteous."

"Oscar is always efficient and thorough."

"I was very satisfied with the work provided by the technician. I had a disappointing experience with the phone receptionist who accused me not knowing my correct appointment time."

"Technician did not arrive within the time window promised, she was late. I was supposed to take my wife to a doctor's appointment in the afternoon. Technician arrived as my wife was backing out of the garage at 12:30 PM."

"Christopher very professional, friendly and informative. He provided very detailed work"

"Edgar was very thorough in his work and communicated everything he. Was doing with me."

"Courteous, patient, explained what he was going to do. Told me the advantages of being a plus member"

"No reason"

"All checks were done and results reviewed"

"Ruben quickly diagnosed the FIX for my A/C drain line problem and fixed completely in 1 hour."

"Top quality and totally professional service call all aspects...!"

"Luis was very thorough and professional."

"friendly, introduced himself"

"Ruben came out about sept and said my Freon was real low. He said it looked like there was a hold in the pape. He set me up for oct 15 to check it again. Well it was still full. So it looks like when it was installed the Freon was not put up to the lever it was to be."

"He was very polite and did excellent work."

"Polite, knowledgable"

"Edgar was very informative and took the time to explain tune up procedures to me."

"Very professional. Answered questions to my satisfaction."

"Always professional"

"Ruben was very thorough, and gave me a detailed explanation of how the systems functioned."

"Prompt, complete, careful inspection, and clean up, very pleasant and respectful technician."

"He knew his job and was very professional but had a friendly personality"

"Ruben did a great job finding what the problem was and fix it."

"you are just that good"

"Edgar is a star. Extremely knowledgeable & professional. We do not want any other technician looking after our system!"

"Edgar is always professional and efficient. He is also extremely friendly and just a great person. He always does an outstanding job."

"Khahi was very professional, friendly, and efficient"

"On time, very polite and explained what he did."

"Oscar is very professional..his work ethic is the best . Enjoys his work and knows what he is doing."

"Individual was very polite and did his inspection duties within a satisfied time frame."

"Oscar efficiently inspected all three units and reported any maintenance that was necessary. I will definitely request him next time."

"Prompt and professional"

"Ruben and his team impress me with their ability to get the job done, and done correctly."

"Report form indicates "No comfort concerns" and "No performance concerns," but I was not asked about either. Form asks for current attic insulation value; technician did not go into attic. Air filter was over 2 months old but was not changed."

"Chris was early, got done quickly, and communicated all I needed to know."

"Great service skills, friendly knowledge and efficient."

"techs were on time, courteous to me, friendly, and clear on what they did and found in my unit. I gave a lower score because I feel that techs should wear shoe covers going inside from the yard, and/or put down a work mat while they work in front of the unit in the house. I have to clean up after them most of the visits."

"I feel I was over charged for warranty repair. I was told it would take 4 to 5 hours. They were done in about 2 hours. $1200 dollars for to hours is awful high."

"Edgar is very knowledgeable and thorough"

"Fast service and got us set up with a new install pretty fast."

"Letty satisfactorily serviced our heater for the winter as requested. However, I had made a 10 AM appointment; she arrived at 1:00 PM and didn't seem aware that our appointment was for 10 AM."

"Oscar provided great service and solved our problem quickly."

"Edgar was very customer service oriented, friendly and knowledgeable."

"I have seen Edgar before and he is a pleasure to deal with. Efren told me about your hot water tank program and I signed up."

"Kind and knowledgeable"

"Since Carlos was no longer with the company, Edgar came out. He was very professional and answered all of our questions concerning the maintenance. He was very friendly and showed great respect for our home. We will be requesting Edgar for future visits."

"Andrew was very knowledgeable in regards to my plumbing issue."

"Thought Chris took the time to check everything throughly and took the time to explain everything he was doing to my satisfaction."

"Professional service"

"Always happy with promptness and courtesy of technician"

"No one was home, no one called to verify if anyone was home."

"Service performed was explained to me in great detail"

"Tech was pleasant and helpful"

"Edgar arrived early and was professional"

"Mike Yetman and Edgar Loredo were fantastic!!"

"1. The truck was not stocked with a filter!! 2. I was told a picture of current filter (size & model) would be sent to me. Neither worker or office staff complied. 3. I am an able bodied(?) 75 yo woman but I don't like to go into the attic AND I REALLY DID EXPECT A FILTER TO BE INSTALLRD THE SAME AS STRAND BROS DID FOR US IN AUSTIN. I'm disappointed. 4. The worker did have a surge protector on his truck for the outside unit. Why wasn't that part of the original installation?"