San Antonio Air Service Experts Reviews

"Excellent and quick service. Technician explained in detail what needed to be done."

"excellent service"

"only bad thing to say is I had a bad experience with the after-hours call center."

"Always a pleasure dealing with Edgar very professional and helpful"

"Oscar was courteous, professional, on time, and quick with the repair. He was also very good at explaining the issue to me."

"very responsive when I have an issue Edgar is the service technician that has taken care of us on numerous occasions-he's the absolute BEST!"

"so far they have been a good company to work on my Lennox a/c"

"The response was lightning fast and the results were exceptional"

"Great customer service and quality work"

"Technician was knowledgeable and very professional."

"I believe the technicians provide informative information. Hard to trust someone when you go see what they are doing, so you have to trust they are telling you the truth with the work and the equipment."

"Technician was very knowledgeable."

"You have always done a good job for me over the years!"

"I was happy to have service in such a quick time. Staff was also easy to talk to. I liked the free membership offer as well"

"Past services have all been positive, this time however I feel something very strange happened with the technician."

"Very knowledgeable, Courteous and thorough"

"Jonathan!!!"

"The installers were fast, efficient, and very affable. The 2 A/C HVAC units were installed quickly and with a limited amount of disruption to our family routine. They answered all of my questions thoroughly and politely."

"Everyone with whom we have been in contact at service Experts has displayed the utmost professionalism, friendliness, and timeliness. We have enjoyed years of association with you. Thanks!"

"Edgar Loredo is knowledgeable and trustworthy"

"William is a great technician, and he made the effort to fix it properly late at night"

"Pablo was very friendly and professional. Showed concerned about my specific problem. Trainee is Puerto Rican great person."

"Excellent service from trustworthy tech who kept us informed of all steps and recommendations."

"very good customer service and technician was very good in explaining the reason for the a/c problem"

"All around good service, from appt desk to technician."

"Very reliable"

"I was very impressed with the thorough job the technician did. He explained every well and asked if I had any questions."

"Very nice and professional"

"Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."

"Great technicians and finished in a timely manner"

"We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."

"Work was done well. Techs were friendly and professional."

"The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."

"The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."

"Problem was never resolved. AC still leaking. Been here 3 times. After 2nd time technician forgot to turn system back on."

"quick and professional"

"Pablo Perez is a very well qualified technician"

"Jessie aka Jesus has always been very kind. Works nonstop to find the proble. Last time he brought his young apprentice. Nice young man."

"The technician was very through and explained what he looked at."

"Tech was efficient, pleasant and did an excellent job ."

"I had specifically asked about a wall unit air conditioner when scheduling the repair. A repair tech was scheduled and arrived on time to tell me; 'we can't repair the wall air conditioning unit'. WOW! Can't repair; wondering why I couldn't be told that on the initial phone call. Thanks for the trip charge."

"Jesse identified the problem that a result of an oversight during our Jan 2022 service, and he was extremely polite, professional, and resolved the issue quickly."

"Very efficient and polite"

"They honored my agreement from pre covid"

"The plumber, Larry, was great. But the scheduling was terrible. I called and got a same day appointment on 5/11 between 4-6. Nobody showed, nobody called. I called and rescheduled for the next day between 10-12. Again no one showed or called. And I had to leave at 4p, I couldnt wait all day. So after an hour I called and a very nice scheduler sent a message to the local office who called me. She explained they were very busy and short staffed. When I said I understood but good customer service would be to call to give me an arrival time - she hung up. I understand things happen but twice in 2 days?"

"We find Oscar very reliable and trustworthy and easy to communicate with."

"the technician was very polite and explained everything in detail"

"5) When scheduling my appointment, San Antonio Air Conditioning Service Experts Customer Service Representative satisfied all my needs."

"Migel did an excellent job inspecting our A/C. He showed great expertise in his explanation of what he did and what he found. He is thorough, polite, communicates very well and is a great ambassador for San Antonio Air."

"Totally professional, all aspects..."

"Tech was courteous, knowledgeable, friendly & resolved the issue"

"What told that Cooper tubing for AC condensation line would be insulate since it is running in my attic. The Cooper tubing line was insulated, and all other condensation lines of PVC are insulated. Tech who installed the line today said it did not need to be insulated. Will cold water running Cooper tubing not produce moisture on the line an drip into my insulation?"

"GOOD SERVICE"

"The technician was very helpful and informative."

"Miguel is an excellent technician"

"the technitian was very profesional , attentive and polite. took all the time to check all units inside and outside."

"Professional and knowledgeable"

"tech was friendly and everything went well."

"Edgar was great and very professional."

"Edgar was very professional, helpful, an asset to your team."

"Technician is a 10 Wish that my profile would alert the tech to bring a filter. The one that you replace every 6 months. That was initially installed by San Antonio Air"

"Appt scheduled for that evening even though I called at 3:00p."

"If I missed a call, there was not a voicemail left. When I called back I had to go through the phone cue again"

"The tech is efficient, knowledgeable, polite and trustworthy."

"Prompt Friendly Thorough Honest"

"The above rating applies only to the technician who was super. The call center is atrocious and schedule the service for the wrong day. Something I only discovered after spending most of the day waiting."

"Could have been a bit better at explaining problem"

"He provided the answer I needed."

"Oscar is the best technician you have!!"

"Excellant service. Technicians diagnosed issue immediate and corrected problem."

"It took a few tries but we found the issue and now I have a cool home."

"Oscar, your technician ,found a gas leak that had been there probably for about the last 6 months, very proficient individual. When they first installed it it was put in probably wrong, otherwise there would have been no gas smell at all or no leak. I had the service done on April the 7th this is now April 19th, and I still have not received a copy of the receipt of what work was performed and I have asked for it three times. Poor customer service very very poor, but excellent technicians."

"Professional, thorough, and friendly"

"The technician was excellent. There was a disconnect between the time it took for the part, once it was here, to be installed."

"Technician was courteous, prompt and knowledgeable."

"EDGAR WAS VERY HELPFUL IN EXPLAINING THE SITUATION WITH OUR AIR CONDITIONER."

"Paid 89 dollars for someone to come out and tell me my motor is broke, well ya think, the AC is not running. Also, first thing out repair guy oh its gonna be expensive, thats a joke. I want my money back"

"He was knowledgeable and kind."

"Technician was very friendly, courteous and efficient."

"because they did a very good job."

"Tech was great"

"prompt, reliable ervice"

"Very Professional"

"tech was very friendly"

"1. Technician did not take off the outer grills when he washed down the coil on my outdoor unit. This is not his fault though, it's company policy. Also, there are a lot of leaves inside the bottom of my unit that I would have expected to be removed during the "cleaning", but they weren't. Again, not the technician's fault; the company doesn't tell them to do it. 2. I had a specific issue of wanting to change the deadzone on my thermostat from 5 degrees down to 3 degrees; the technician told me it couldn't be done. I then spent two hours online researching how to do it and was finally able to do it myself. 3. A couple of other minor issues."

"Outstanding service and representatives"

"Very professional and knowledgeable."

"Oscar the technician was honest and I felt comfortable dealing with him"

"Edgar always gives us great service."

"The guys worked quickly and cleaned up afterwards. They explained what would be different and showed me how to operate everything."

"The technicians were very professional, showed up on time, answered any questions we had, worked extremely hard throughout the day and cleaned up once finished."

"Very efficient and thorough"

"Very knowledgeable tech and super friendly and helpful"

"He was really good at explaining what he did. Showed me pictures on his phone of what he did and how things work. Very personable as well."

"System was thoroughly checked, parts obtained and work completed."

"Service Rep explained exactly what he was going to do and why and before he left he tested the system to be sure it was operational after the repair."

"All good."

"Knowledgeable technicians and quick service."

"Came on time, professional and functioning when Paul sr and Paul Jr left my home."

"On time and very professional."

"Our technician did a fantastic job. He was professional, polite and very knowledgeable. I hope we get him again our winter checkup. Great job !!!!!!!!"

"Exceptionally satisfied. Migues (Mike) arrive on time, was friendly and courteous, explained what he was doing & thoroughly checked bot the inside & outside units. When and a friend about asked about airflow & the lack of cool air on a guest room, he volunteered to climb into the attic & check out the situation & recommend a visit (again) by a comfort specialist."

"I never really had a full thorough check on what was going on. I realized that the plumbers sent were always quick to have a solution but without doing all the proper checked needed. It was realized a leak was existent somewhere and Ive had Larry try to sell us a whole new water softener when it was not the cause of a leak. It has been properly working. I had also spoken to Joe, the Operations Manager. This man hung up on me three times, have called back another three times, seems to be avoiding me, but is being extremely unfair on how the reparations that were done by the lazy master plumber, Larry, were not absolutely needed and never did the necessary prep work to confidently fix the real problems. Both Larry and Joe are extremely quick to offer me a $5000 quote to completely change out my functioning water softener. Im still expecting a call from Joe to try to fix this, but Im more than certain hes trying to avoid me and my plea. Shows a lot of character from someone who is supposed to have a solution to keep customers. Also I had Larry come out more than three times once I had a water bill over $400, and Larry, once again, immediately blamed the water softener without running ANY tests. Its very quick and easy work they like to run and try to sell as much as they can to milk the customer. Ridiculous."

"Edgar explains exactly what He has done today, and the operation of the thermostat. He is a very valuable employee of your company."

"Technician was very cordial and answered all questions."

"fast, friendly, service."

"I am writing about my recent regular service. Technician was Jesus. He did an excellent job helping me with questions I had/have about anewly installed unit that I am not satisfied with. I have been a customer for many years and an advantage customer as well. I am dissatisfied with recent changes that make it very difficult to communicate with anyone in the local office. I continually get a call center who promise to let the local office know I need a call back but it never happens. When the technician arrived last week he had been given wrong information about what I needed. The people at the call center tell me a time frame when I should expect someone. Used to be that someone would arrive exactly as I was told to expect. Twice recently someone came two hours late telling me they had only just been told of the appointment. Very different than the service I am used to from Service Air."

"I was provided information about ac."

"Very knowledgeable, responsible, courteous"

"Technician forgot to re-connect all the connections on my outside unit for the downstairs HVAC. This resulted in no heat being produced on a night that got down below freezing. Had to call a second technician to come out the next day to fix his mistake. Inside unit was running all night at max speed, costing me lots of money needlessly."

"did good job"

"The service tech said that he needed to talk to his manager and that someone would get back to me the owner. I called on Saturday morning to ask to speak to a manager and never received a call back. Possibly b/c it was a Friday when the tech went out. He showed up at 7:30 for a 2-4pm agreed upon frame."

"Never got call backs or technician showing up at promised time. System is still not working properly."

"Miguel was awesome"

"Technicians were professional and polite explaining what steps were needed to keep my system maintained."

"Knowledgeable and professional-like throughout service call."

"The technician was very thorough and did a great job repairing a very difficult component that had failed on the condensing unit. I appreciate all the time he spent to ensure that the repair job was done correctly."

"SUPER FRIENDLY,VERY KNOWLEDGABLE.."

"Michael, Patient and knowledgeable as he answered questions and explained things."

"Manager should call us Too many details to type Had to deal with 5 dispatchers that day"

"I like the service provided."

"Excellent, timely and friendly technician"

"Sales person never attended before"

"Satisfactory job"

"I have trusted your company for years and I am now extremely unhappy and disappointed. I canceled the contract I signed in order to-get a second opinion. A second opinion was obtained today and the technician did not think that there was anything wrong with my unit at all."

"On time, knowledgeable, and professional"

"Edgar is a GREAT technician! Edgar is not the problem, I am very disappointed with the installation crew! The last installation crew made my condition WORSE! & When I emailed my concerns, no one replied :-( I also sent a text to Joe Ybarra on Nov 10, 2021, with a video illustrating the problem. I never got a response. On Feb 4, 2022 I sent an email to sanantonio@serviceexperts.com and customercare@serviceexperts.com. I also never heard anything back from anyone? Joe Ybarra finally responded to my Feb 22, 2022 text, which is why Edgar came to evaluate my concerns. I've had these problems since my system was installed. My health has significantly deteriorated since the installation crew visited on Nov 10, 2021."

"Technician was very thorough!"

"Mr Perez did a excellent job was very helpful with my questions"

"Technician was very polite and professional"

"The technician explained everything he was doing and why he was doing it."

"Three excellent technicians, professional, friendly, hard working"

"Very professional"

"I get a different answer every time maintenance/service is requested for the same issue."

"Very patient man!"

"Very professional and knowledgeable! He fixed my issue fast. ??"

"Internet was left disabled and it wasnt connected with the Thermostat, technician also left the fan running option on. I had to put it back on Auto to Cool/Heat, I dont know what they did on the thermostat but it looks like everything was reset,!now the screen on the thermostat doesnt show the screen pictures it would show of the weather outside."

"very please with the technician. Believe his work was excellent. Very friendly, we appreciate that."

"Oscar was amazing and very thorough with everything!! He was very nice and explained everything!!"

"The gentleman was very professional and informative. Did his job in a timely matter and explained everything about what he was doing. Very polite and nice."

"Technicians were professional & polite. They worn masks ans shoe coverings. They took pictures of my duct with the ultra violet light to show mw how clean it is."

"Great job, highly recommend Edgar"

"Technician and service great."

"very good very proficient in his knowledge"

"serviceman did an excellent job. sought out problems and fixed them while here. over and above."

"Jesse Delgado was very thorough with my service. He explained every step of it, showed me pictures and advised on possible future upgrades."

"Service person, Pablo, was timely, knowledgeable, helpful."

"Technician was very thorough"

"He was friendly, knowledgeable and informative."

"Very courteous and did a great job"

"The service went very well, the tech was very polite and explained the problem quite well."

"We had a problem with a thermostat which the service individual took care of as soon the part came in."

"Had new system installed and serviced twice a year by SAA, then told I needed new system right after my warranty expired."

"Workers were professional and polite."

"Professional and courteous technicians Larry & Hector were very efficient and completed the installation on time, cleaning up the area and answered all questions. Appreciate them and we will continue our business with this company"

"The Tech was very nice, polite and knowledgeable. Did his work to the best of his ability Was very professional. I would give him an A+."

"Very professional, friendlyjust excellent service!"

"Service is always good"

"The technician provided excellent service by quickly locating & fixing the problem."

"Resolved issue, provided detail explanation, very polite & pleasant, committed to entering detailed notes into database to ensure additional technicians have access to information about my home's system."

"I'm still waiting for someone to contact me,I guess it's not important on what reviews they get"

"Miguel was both professional and personable. He explained what the issue was and was able to address the issue in a timely manner."

"Solved the problem, but should have been solved a month ago."

"The work was excellent and I really like the advantage program"

"Fast and efficient"

"capable and efficient"

"Every single technician I have dealt with has been above reproach. Best people around. The office staff. The worst. Terrible break down in communication. No knock at first appointment. I did not hear anything nor did my dogs. I was rescheduled. This time I had to call back to confirm. No big deal. I get transferred and no one picks up. I believed the call center passed this info forward. NO! I wait and wait. I get a message stating that since I didn't call, I was rescheduled. AGAIN! I was at the time and still, ready to cancel my service and go through a company that I can AFFORD ALK TO!!. Not some kind of phone tag in the hopes you will be kind enough to provide a service I PAID FOR! EXTREMELY UNPROFESSIONAL. You need to figure out your own system or close the doors and go home!!!!"

"Service and follow up has changed for the worse!"

"Great service"

"Filter not changed,blower motor dirty n not cleaned"

"The technician did a thorough job. The insulation above the blower began to sag and he taped it back in place to avert a larger problem in the future."

"Whats to rate its not fixed yet?"

"Closet was dirty and not vacuumed. After Oscar left the tape came loose and the door to the blower kept popping off. I noticed that the black pad insulation in the unit is saturated with dust. No mention. Probably needs to be replaced. House gets very dusty. I noticed there are not functioning clips on blower door. So, instead of taping and retaking, the clips should be replaced. The old tape residual is hard to take off and hard to know ape over. The compressor outside was dirty. Is the rinse included in winterizing? Oscar is a very nice person. I had no problem with communication or character"

"Late arriving"

"very cordial and friendly and completed his job in a timely manner."

"great job"

"They left the attic cover open. It should always be close. When the came the next day it was open."

"Job not completed after 2 trips to our house. Parts were unserviceable. Tech was professional and courteous. Unrelated to this workorder i was overcharged on service agreement in July 21 and have been told serveral times money was being reimbursed to me and still has not happened. I would like a manager to call me."

"Oscar was very helpful with his advise and very thorough in his investigation of the heater and a/c system."

"The rep came and seemed very knowledgeable about my furnace and was very respectfull of my house."

"Oscar has been servicing my systems for several years. He is thorough, competent and professional. Always helpful in answering my questions."

"Tech was polite, efficient, answered questions"

"Although the install is complete. techs will still return to provide instruction on mobile app and installation of the blue light. Technician explained all processes as they install equipment."

"Tech did the job well, quietly."

"On time. Courteous. Explained clearly."

"the technician was very good"

"Service experts arrived on time, explained what they were going to do, were very professional in their work and answered all our questions. They checked our water pressure and completed our project without any problems encountered."

"Keep this guy."

"Helpful and informative service tech"

"Prompt, professional. Ive never been told that I need to wash my own coils before. But I am fully capable so not opposed. Usually done as part of my service."

"Very professional. Very informative and extra meticulous checking my system."

"I have been with S.A. Air for years and have always been extremely happy with our interaction."

"Polite. On time. Efficient."

"consistent and professional"

"Miguel is trustworthy, polite and knowledgeable. A technician like him is an excellent asset to your company."

"Technician came in with Advantage sale person which I wasn't aware of nor I was told by San Antonio Air Customer Service person who scheduled for the service date and time. This is my home and property in which your company must respect and let me know in advance who is coming to my house and to provide me the prepaid service. I also feel that sales person rushed me to sign the contract for the advantage program which later upon my review that I am not sure I fully understood the offered program. At present time, I decided to review more regarding the Advantage program before making the final decision. Thank you. Mary Kim"

"Both my UV were burnt out. I was charged $192 each. That seems excessive as the filters retail less than $50. Am assuming you add on for technician time, but changing both at some time, I think would be a discount. Oscar is a good technician. We have stinky feet syndrome and he checked the UV lights. I am not sure on previous visits if they were checked. Not sure yet if our system still has a stink or not. Will need a few more days to evaluate . Oscar is pleasant and efficient. P.s. a senior discount for 70 plus would be nice."

"Prompt. Professional and knowledgeable."

"Great follow up and service."

"Very professional and did a good job."

"Expert inspection and great advice"

"Friendly, knowledgeable technician: quickly and professionally did his stuff!"

"Great customer service. Edgar Loredo is very personable and efficient. He showed us a photo of a possible problem and made appropriate recommendations. Very happy with our preventative maintenance agreement. Thank you!"

"Referring to the entire week and service performed by all SAAS team members: Thank you to Oscar, Paul Sr and Paul, Ms. Mares, Mark Rendon, and, as always, Edgar for service performed professionally, courteously and efficiently. It was a major job done well."

"The technician provided us excellent service and answered all our questions (very knowledgeable). He was on time, very polite and definitely possessed quality skills associated with his job."

"Technician was professional and courteous"

"Always on time and courteous technicians"

"Didnt complete kob"

"Edgar is always very respectful and polite. He is also very thorough."

"Well the gentleman that came by was very professional and explain that everything was okay with my AC unit"

"Friendly, competent service. No problems."

"Jesus was great. Very polite & knew his job extremely well. Had his mask, gloves & booties on. Unlike the previous guy you sent before Jesus that only had a mask. I had to wait 7-10 days longer to get my heating system winterized."

"Oscar is my technician and he always is on time and very careful to take care of all aspects of our units."

"The team you sent were fast efficient and well trained."

"Both Chris and Tatum were very knowledgeable"

"On time. Techs were knowledgeable. Explain the process. Completed work in a timely manner."

"Very informative"

"Very professional and efficient."

"I had San Antonio Air replace my entire system only three years ago and now its already down on Freon. The tech said maybe it wasnt filled properly at the start, if thats the case, why am I having to pay $185 to fix something that wasnt done properly in the first place? My fear here is that it IS leaking and Im going to have to keep having to pay to top at my expense when I shouldnt have to be doing this on a system that is only three years old. San Antonio Air should do a courtesy leak test to make sure it ISNT leaking."

"Service required two visits, both of which were after normal working hours. Both techs were professional, courteous and friendly."

"Because I was happy with the service."

"We didn't hear the ticking noise but I appreciated how quickly a tech was sent out. He stayed a bit just to ensure the sound didn't start up. Also, he checked and changed the air filter."

"Great job."

"Technician was helpful, professional, and thorough in his service -- important for imparting information I wanted to know about my heating system. I appreciated his positive attitude."

"Both service experts were courteous & informative."

"They were able to schedule me quickly and at a reasonable hour. Their service technicians were extremely skilled professionals, confident in their work and abilities and they were also easy to talk to and friendly...a rare and winning combination!"

"Excellent tech! I did have difficulty attempting to schedule service by phone and used on-line instead."

"because"

"repairs pending"

"Fast and friendly service."

"Very personable and a fantastic experience!"

"This company gives excellent service to teir customers."

"Came in, identified the issue and fixed it."

"Were here on time and completed ahead of time."

"IT IS THE CORRECT RESPONCE."

"Its a long story and to much to type. If you really want to know the details have a manager call me at 210-413-5993."

"Efficient, professional, friendky"

"Luis was prompt, courteous, respectful and knowledgeable."

"The tech arrived promptly as promised and courteous."

"There was a problem with my air heating and conditioner after it was installed the tech came out and had a few visits he found the problem. He was very professional. He is ordering a part. I am now waiting for the part to complete my unit."

"Didn't even look at the A/C system, test the Freon levels. Just said I needed a new system."

"Polite technicians who respect homeowners and work to get system back up and running."

"Fast courteous service"

"very quick and efficent."

"The problem was NOT Resolved!!! Very dissatisfied and more disappointed. I ve always been happy w prior services"

"After one month on our normal AC service, the drain pipe backed up due incorrect (no servicing) service. Tech stated no charge yet $121 was charged to my credit card. We Called 3 times and operater agreed should be no charge. She couldnt fix problem. Said another person would call back. No call received and charge is still on my VISA. 9/20/2021"

"Identified the problem and fixed it. I was in the hospital and friend was here. Do not know any details"

"Called and said was going to be late, and if wanted a different time right at the last minute, why make an appointment then. Didn't check filter or clean unit like before, left a/c off when leaving."

"Larry was indeed "the expert" in diagnosing my water heater problem, came back the next day and fixed the problem quickly."

"Didnt inspect the A/C system, check the Freon levels. Tech informed me within 15 minutes of being here Id new a whole new system. He did not do inspections as should be conducted to verify everything to include air flow."

"I didnt feel like he was trying to sell like others in past."

"Bottom line, he fixed the problem."

"Luis did a fine job servicing our unit and explaining what he did!"

"Low rating because my ac went out on Saturday night. And I got no response till Monday evening at 6"

"It still is not cooling"

"Luis is the BEST! Very detailed oriented, very polite!"

"Brandon came to service our bi-annual maintenance on our Air Conditioning system. He provided us with Great Customer Servicing. He is very knowledgeable and answered all our questions. We love how Brandon took care of us and expect to see him again in 6 months. He represented San Antonio Air Conditioning very well."

"The technician was courteous, professional and knowledgeable."

"You were hard to get a hold of, and missed TWO appointments. Also, my understanding is that the technician is supposed to take off the compressor's outer vent panels in order to wash down the coils. He did not. Instead, he washed the coils by spraying through the panels. Cheap and easy, but less effective. The technician himself was very nice and did an otherwise fine job. I'm not blaming him for the missed appointments. That was Dispatch's fault."

"VERY PROFESSIONAL"

"Checked system inside and out - said I am ready for Fall. All is good."