San Antonio Air Service Experts Reviews

"Brady outstanding professional experience explain everything to us and answer all my questions. We felt we got our full service by showing us and explaining everything to us."

"Both gentlemen were gracious and explained their processes so I could understand all that they were to do. Job completed very thoroughly. Good work!"

"I am usually really satisfied with service but I had an appointment on 6/5 that was confirmed by email the day before but no tech showed up and i received no call or email giving a reason that the appointment would not be kept otherwise"

"Technicians were proficient and very knowledgeable of what the issue was with the A/C Unit. Thank you"

"They responded the same day and got the new part in the next day. And the guys were pleasant and respectful."

"It was thorough and I got a complete explanation od what was done and needed."

"Please may we keep Nichole as our Technician she was so professional and she explained a lot of things to do with our Unit it has never been done before!!"

"very good technicians were very efficient and friendly"

"Nicole the technician was fantastic, new but went out of her way to make sure things were done properly. Please have Christan contact me. I have a question that he may be able to answer."

"Will Martinez was extremely knowledgeable and explained everything he was doing. He made sure the job was completed correctly."

"Sa air called me to set up an appt in May. So today we were sceduled for the tech to come out and at around 10:00 am. The scheduling office called to say we already had a spring service. I said I know i explained that to the scheduling office in May and I was told there was no record in there system."

"Sa air called me to set up an appt in May. So today we were sceduled for the tech to come out and at around 10:00 am. The scheduling office called to say we already had a spring service. I said I know i explained that to the scheduling office in May and I was told there was no record in there system."

"very good technician explained all the components functions and what areas need attention"

"Very professional"

"Compared to former employee LuisEzekiel and Shaun did good job, yet they did not clean outside units with hose, etc like Luis, plus they recommended adding shut off valves and other cost things that Luis did not dojust wonderingif needed"

"Professional Friendly knowledgeable they were a little late but called to advise me which was very appreciated. Manners were impeccable. They shd give lessons to other companies."

"Easy to make appointment. Technician was prompt and appeared to be very knowledgeable."

"Professional and friendly service. Thank you Brady."

"Arrived on time. Fixed the problem"

"Arrived on time. Fixed the problem"

"He was very courteous and clean very helpful."

"quick maintenance, checked inside and outside unit."

"My tech was friendly and very knowledgeable. She let me know what was gonna be done and how my system was working afterwards. It was a great maintenance appointment."

"Technician was very knowledgeable and completed service within a reasonable time."

"Fast response. On time arrival. Professional and respectful technicians."

"Chris was thorough and professional"

"Nicole is awesome, she has serviced my AC twice now and she is always friendly, professional and extremely knowledgeable."

"Made sure system was working, found additional leak, and cleared a clogged drain. Very complete service"

"Called several times was told they would get back right away and never got a returned call. Then showed up without calling in advance"

"Great service"

"My thermostat was working when they got here and now the screen is out because they changed a setting and haven't come back or contacted me about fixing it. Said "You need a new one" which isn't what is wrong with it."

"Oscar did a great job but your office staff did not. I was not called when he was on his way. I was texted and emailed at 5:15 and he arrived before that around 5:00 p.m. I heard him when he arroved. It would have been good if your office staff/dispatchers had done a better job of coordinating and communicating by phone. I do not carry my phones constantly to read texts or emails."

"The technician was knowledgeable, quick, and professional. The maintenance check was a very smooth process."

"I was very disappointed in the long time it took to repair my a/c system. Waiting four days is unacceptable for senior citizens with one on oxygen. And then charging such a high price. I should have been given a better price for being a loyal customer for almost 20 years."

"Brady explained everything he checked on my AC. Asked if I had any questions."

"Oscar is so knowledgeable about these units and how they work. He quickly diagnosed the problem and got our air handler working perfectly. Thanks again Oscar!"

"Brady did a good job. He took pictures of everything he did and email me the full report."

"Oscar was very courteous and professional"

"They were courteous, and efficient. They put down tarps for where they stuff in."

"Edgar and his team worked diligently in fixing the problem with my air conditioner. They answered all my concerns and my unit is working at 100% capacity."

"Very thorough, knowledgeable & so nice."

"Jose did a great job servicing the HVAC system with a tune up. We were up against time as our house was selling on two days and needed the service completed immediately. Jose was professional, timely, and thorough."

"Excellent service and technician."

"Professional and Friendly Tech."

"Larry was great at figuring out where the leak was coming from"

"Will arrived quickly, but the p[roblem is a module on a board that apparently blew when CPS returned power to this area. We had to put up with another day and night of South Texas heat and humidity. I wonder why Lennox didn't think to put a circuit breaker ahead of this little module to prevent this. This is just the restoration from a power outage - not a surge like a lightning strike - although the breaker could probably avoid a complete system outage in that case, also. Will is to return this afternoon - if the replacement part arrives. (Finger crossed!)"

"Knowledge and reliable history of work quality and responsiveness in the past"

"Technician was polite and prompt in the maintenance of my air conditioner."

"Very timely and professional"

"Thorough and explained findings. Easy to schedule/reschedule appointments."

"very thorough...."

"Professional, reliable, and friendly help when I need it. Will came in and solved my problem in less than an hour. Thanks, Will!"

"Did good on second visit that a new request had to be called in as nothing was dine,nor rescheduled first time. Good job second visit,but there had to be a called in for the second visit by customer."

"He did a good job"

"Poor communication"

"He was good and knew how to take care of the issue."

"Came out on a Sunday and fixed the issue in under 5 minutes!"

"Quick, professional, friendly service. Larry always gets the job done!"

"Fixed problems"

"The techs were both efficient and knowledable. Questions were answered and the issues have been resolved."

"Found what the problem was and explained to me what was needed to fix"

"Technician was too distracted with trainee"

"Not keeping schedule as indcated"

"They did a good job. Thanks"

"Larry was very professional and answered all of my questions."

"Oscar figured out the problem right away"

"Techs were pleasant and professional."

"Technician did and excellent job quickly and efficiently"

"Edgar Loredo and Zeke are great. Very knowledgeable and courteous."

"you always arrive on time. the teck knows l."

"This is the 3rd hvac that has been installed by service experts and every time they have been courteous and helpful."

"I appreciated the advanced arrival warning so I could secure my large dog. The technicians replaced my inline filters and electrostatic plates and my dust problem is significantly reduced."

"Pablo and Omar did a fantastic job. I don't do Google or facebook, so this is my review. Pablo was very professional, courteous and knowledgeable. Please give this man a raise."

"Consistent service"

"They on time , efficient and answered my questions. Also both of them were very helpful"

"Technician was on time and completed his work in a timly manner"

"Because our technician saw that our AC problem was far more complicated than he thought at first. However, he stayed and fixed both units and did not once think about scheduling for another day. That was true customer service and we REALLY appreciated that!"

"Great maintenance service. Technicians always explain findings and recommendations. Chris did an efficient and professional inspection."

"I've always been treated with honesty and respect. I always recommend you guys to my friends when we discuss HVAC issues."

"Very friendly and professional."

"Never once been disappointed in the service weve gotten. Very easy to schedule appointments. Very reliable"

"Excellent tech. Very helpful."

"very informative and articulated their job task"

"Very efficient she knew what to do"

"The ac was working. after they came out and told us that our unit was 10 years old and only last that long and we needed to get a new unit instead of repairing ours. Its funny how the unit is not working now. I would not recommend your company to anyone."

"I requested answers from the billing department and no one has ever returned my call. Customer service is only worried about scheduling appointments not actual customer service."

"I bought 2 Rheem 40 gallon water heaters. In less than two years, both failed to heat the water. When repaired I was told there was no warranty. I argued that there was no way it was out of warranty. I had to pay $1250 for repairs. Later I called Rheem and they stated it is registered and the parts warranty is good until 2026. Very disapointed and concerned about how many other customers this has happened to. I expect to be contacted and have this issue resolved immediately."

"Great service from Service Tech Chris (?)"

"Professional, did a good job checking out everything"

"Service and reliability"

"punctual"

"Your tech Chris D. is the reason- he is fast, efficient, and polite. He knows his business!"

"I always have a pleasant experience when I contact San Antonio Air for service. From scheduling to the visit, all are very professional. Jose my technician was very knowledgeable and and answered all my questions."

"On time arrival in scheduled window"

"easy to schedule, on time, knowledgable service techs"

"Everything was done expertly"

"Oscar was great technician. Deserving of a 10 but office communication is lacking."

"Very professional and prompt with service."

"The technician did a good job and identified that the down stairs unit needed replacing. I was unimpressed that a sales rep was present during the visit, to then try and sell me on the replacement unit, and tried to do a hard sell with a big discount if taken by the upcoming Saturday so that I really wouldn't have a chance to compare companies."

"Excellent service"

"Good service"

"Great service by the technician. Very informative and helpful!"

"Very respectful and knowledgeable rep."

"DUE TO EXCESSIVE COST AND INABILITY OR UNWILLINGNESS OF MARK BERNAL TO FOLLOW THROUGH ON IMPORTANT ISSUES."

"Was told by Manager that the part we needed for our system would be covered. Then called me 2 days later and said it was not.covered under the advantage plan. So we our out 1,900 dollars. No peace of mind with your advantage plan. wont be renewing anything with you."

"The team of Paul Sr, Adan, Carlos, and Marquis arrived on time, were friendly and careful in their actions throughout the day, displayed professionalism and concern for our home, and performed most competently and skillfully. We enjoyed having these gentlemen in our home, and appreciate the upgrades they installed on our system. Thanks, guys!"

"Great service and there experience is great."

"They are very personable and professional. Their review our hvac system is always very thorough and we appreciate their friendliness."

"Reliable, punctual, professional."

"Team members were very friendly and helpful, taking time to explain everything to me and showed me what they were doing throughout the process."

"Polite technicians. Handled the problems with confidence and research."

"Since I have had my house system upgraded I have had great service and response to any service I have requested."

"The technician lied to me and told me my heater could not be fixed. Second opinion guy from Jon Wayne fixed it nothing flat."

"Ismael was very knowledgeable, polite, professional and pleasant. If hes an example of your entire staff then youve figured out how to hire the highest quality employees."

"Arrived as scheduled and the personnel were friendly."

"I love that I get a REAL person when I call and am always pleased with the quick response to any problems that I am having or any concerns that I have."

"I have enjoyed the service and the personnel of Service Experts since my first encounter with them. Always professional, fully competent, and friendly. Thanks!"

"You've always been very dependable, friendly and efficient."

"Techs are friendly and professional."

"Im glad I have SA air, they replaced my air ducts, inside & outside units and have a maintenance plan with them. Great service every time they come out to my house"

"The plumber was very helpful in assessing my needs."

"I looked up how much the average cost would be for cleaning the wheel blower and its 100-300. And you are charging 975.00. That is outrageous."

"Professional timely service"

"The techs gave me detailed information and a future service plan. I got the sense both techs were experts in their field."

"Great service"

"Everyone was professional, approachable, and knowledgeable."

"friendly surface answered questions gave good advice"

"Professional, great service"

"They spent a lot of hours making sure everything was working"

"We have always been taken care of."

"Edgar and Jose g did a great job"

"Pablo was prompt, polite and knowledgeable. From the start he suspected what the problem was and he was right. He answered all my questions."

"Thorough customer service"

"Great customer servicing Mr Gillermo Martinez was a excellent."

"Also explained everything in detail what he was checking he assured me that everything wasn't working order and that I should call them back within about 3 months just to double-check for the air conditioning unit. Very professional very informed of everything to do with air conditioning and heating definitely a credit to your organization"

"Edgar and Jose G did a great job! Very professional and thorough"

"guys do good job and on time"

"The plumber, Larry Arriaga, was exceptional in every respect: his knowledge, explanation of the problem and management options, and his overall professionalism. I have a great deal of confidence in him."

"Good customer service, good tech service ,,, both winners"

"All of my questions were answered clearly and I was given advice on how to keep my unit running with any problems in the future."

"They were professionals, nice, check everything and answer all my questions"

"Had issues with the charges. was charged twice for the services, try to iron out the issue, but had no luck. had to call our bank and let them iron out the issue to where I submitted the double charges to be disputed by our bank."

"when tech came to do AC/heater check they tried to tell me it would cost over 8k to fix. I had my warranty company come and look at it and nothing was wrong with the system. If I had believed the tech I would have 8k for nothing and this is wrong."

"Just good customer service , good service gets continued clients ,, simple"

"We had asked about your company's knowledge with working with our electrostatic filtration system because we were having trouble with it. We were assured that you had experience. the technician changed our filter but could not turn it on. He said that they usually don't touch those systems."

"VERY PLEASED WITH THE JOB/WORK DONE TO RELEIVE MY WORRIES."

"Excellent service"

"Fast, friendly and effecient."

"These guys are professional and know what they are doing. They are very respectable employees."

"Very consistent customer service, great technicians, and great value!"

"This was an awesome team. Very professional, they know how to treat customers. They have great personalities and do really good work. This team was very respectful and had a really good work attitude. Their pricing is reasonable."

"Because they always have done a very professional job"

"Great service"

"Friendly service."

"I have been a customer for 15 years for heating and air conditioning needs but recently had a plumbing problem. SA Service Experts quickly responded and solved my problem."

"First and foremost, it is your people. All of the technicians I have dealt with are really fun to have around. The make me feel like we are old friends."

"Good AC/furnace. Very pleased with it. Technician was very knowledgeable and did a great job."

"Professional service and prices are very reasonable."

"Pablo was very easy to work with and he was very professional."

"Quick scheduling of service and tech fixed problem. Also honored warranty with no cost to us."

"I had a very unique situation at my residence: on Cool it would blow heat and on Heat it would blow cool. It took multiple appointments from three different technicians over many weeks to solve the issue. At times it was frustrating but I felt the techs were doing their best. Finally in the end Jose figured out my problem and I have had no issues since."

"My tech was very knowledgeable and provided some good intel for our system. Polite and courteous as well."

"Quick easy professional service"

"My first experience with the company was positive, but the second service was unsatisfactory. I will not use SA Air because I do not reside in SA anymore. I am dissatisfied with the last service because we requested AC system maintenance, but the report shows only exception. From observation, all dirty elements are still dirty and we do not have any report of what maintenance has been done."

"Prompt service with accurate recommendations for maintenance."

"Very nice and knowledgeable techs."

"Schedule an appointment and technician service is quick. Sometimes they dont have required parts to repair the equipment in the same day."

"Well, lets see I had a new air conditioning u it put in my Dads house on August 11, 2022. The technicians that put it in, tore down the frame to the attic entry. They left the pieces of frame laying in several places with the nails sticking out. When they were finished, one of the men took what my father thought was the check for $9700. They waited 5 days to let me know that it was actually the receipt for the cashiers check. The trash was picked up 2 days earlier so I could not find the actual check. The told the business department that the bank would not cover the check for 90 days but that I would pay 1/3 each month for the next 3 months. They continued to call, even though each month, I paid them $ 3233.00. They also reported me to a collection agency. Right after, I paid the last installment a few days later the temperature dropped considerably and the heater was blowing cold air. One night, it was 41 degrees in my 87 year old Fathers house. Come to find out, the had never hooked up or turned on the gas. That was for 3 full months!"

"I have used them for many years and have had no problems."

"Quick good service, honest answers to questions"

"My answer to this question is to long to type out. Could someone please call me"

"Due to issue with Part and having to call all the way to the General Manager to get it resolved. Pedro did great job installing new part!"

"Technician was very professional and knowlegeable"

"Last summer I paid your company $700 for a circuit board to be installed in my furnace. Unfortunately, they left my unit inoperable, and my heater would not turn on. I expect my system to work without having to contact you to get it working. I posted a note on the front door informing the next repair tech that your company did the last repair on my system. He said there was a hose that needed to be moved and charged me $160. I told him the customer service rep said I could let him know that I could get a free service trip by letting him know that all I needed to do was let him know about the free offer. He said I was supposed to get that arranged before he showed up at my house. Only after I told him Im going to contact the company did he decide to tell me go to my computer to set up the free trip details. Then he said my motor was making noise and asked me if I wanted to get an estimate to replace it. I told him I just had the motor replaced a few days before your company replaced my $700 circuit board. He said this company didnt replace it and that this motor that was replaced was not for the heater. I should have been charged anything since your company should have made sure thew heater would also with the new $700 circuit board. I guess you train your techs to try to rip off your customers thinking that customers are stupid and dont know what a blower motor is? He didnt bother to think that my unit was left in non-working condition by the previous tech and charged me $100 for doing diagnostics regarding the unfinished job by your previous techs that left my system inoperable. Without trust there is no relationship to keep with scammer techs that rip off customers"

"The technician showed up 3 hrs past the time window I was given. I did not get a phone call or heads up that he was running late until about 2.5 hrs past the time window given. He seemed more interested in upselling additional products than checking the system properly. The biggest reason for the rating though is the technician told me my refrigerant levels were at 0. Which I doubted as everything was running properly. But to be safe, I went through my home warranty and had to spend additional money for them to send someone to check on the supposed low refrigerant/leak. Turns out the refrigerant levels were totally fine. The problem was the technician did not read the levels properly. Our OD unit has valves that have to be opened manually in order to open the lines and get a proper reading. I learned this from the technician sent by my home warranty company."

"My husband and I have limited communication abilities. Pablo, the technician,, took time to explain and help us understand the priority of recommended services."

"Extremely professional crew."

"Very professional and informative"

"Quick response to a late Friday afternoon call for an AC unit that wasnt working. The tech arrived and repaired the unit in less that an hour."

"Great service and prompt"

"Honest, knowledgeable, reasonable."

"You are dependable and pleasant!"

"You have always provided professional, friendly and, most importantly, honest service. I've recommended you to several friend and acquaintances when given the opportunity."

"This company by far is second to none! Every single technician that worked on my home provides outstanding service! The wealth of knowledge that this team has is ridiculous. By the time they leave my home, I feel as if I earned a PHD in their field! Each technician takes the time to explain what they are doing, why they are doing it, and how important it is. They even provided steps on how to do Preventive maintenance as a home owner. There were little confusion on the appointment time but thats minor compare to the service this company provides. 100% recommend this company! I truly hope the Leadership knows the quality and talent of their employees. Thanks again!"

"The techs are always late. It seems that when you book appointments, you neglect to consider the number of units at each place. This causes a major backup when multiple stops have multiple units"

"The customer service is top rate. Love the technicians. Great people. They do more than I ever expected. They pointed out areas that need attention. This way I won't have down time later."

"Jose came that morning and performed my fall check on my a/c and noticed an issue with my hot water heater. Larry and Aaron (plumbers) provided courteous and professional service while replacing the hot water heater. Larry and Aaron were able to get my hot water heater replaced in a timely matter that same day. I really appreciated the prompt service and resolution to the problem."

"Everything was checked and any corrective action that was needed was accomplisher."

"No personal experience with service"

"Cost is high"

"Professionalism and promptness of service"

"All staff were excellent."

"Nichole and Edgar were Great!! Never had a problem with your service techs . Always Great,Always Cordial/ Always Informative"

"did what neded"

"Very professional"

"Always sending knowledgable technicians and very courteous"

"Very informative"

"Technician on time and knowledgeable about the tune up."

"The service tech was very informative and friendly"

"The cost to replace my warranted Heat Sequencer was a little high in my opinion."

"I normally don't provide a rating of 10 as there is always room to improve or strive for excellence."

"Reliable, professional"

"Very courteous workers explained the process and even showed me when some of the main components that are causing problems to my hvac system are."

"The technician was 1/2 hour late and I received no call to inform me. And he tracked dried mud into my house. This is not my usual experience with your company. I have been very happy in the past."

"You do a good job your tech are very polite"

"Insulation that was installed in July was fine poorly. It is falling out if the attic into the garage. When inspected, the only resolution offered was to pay 600 for a net. This is unacceptable."

"I have been a customer for at least 30 years and have received excellent service. When there have been hiccups the problem is taken care of to my satisfaction."

"Techs are prompt, courteous & efficient. Reasonable price."

"Excellent technicians,great service, knowledgeable and efficient."

"Service Experts have always arrived on time and provide excellent service."

"They're honest, knowledgeable and answer all my questions. No high pressure sales."

"Good service by knowledgeable people."

"I felt I was over changed for a ultraviolet light replacement. Charged $325.00 for a $100 light that took about 5 minutes to replace"

"tech was great"

"Pablo informed me of animal dropping in attic...really appreciate that..."

"Oscar was very kno"

"Most of your technicians are I know one for sure I wouldnt recommend n I would hate to have him work on someone I know"

"They were prompt and courteous."

"I have been a customer for over 20 years and have received good service."

"They have always been honest about what needed to be done on my HVAC system."

"I am always provided with very good customer service."

"Great service, friendly and courteous"

"Technician went above and beyond to repair shower faucet."

"Jose walked me through the whole process of what is the owners responsibility. I've had numerous technicians come over but non as through as he was."

"Its reassuring to have them come out every 6 months to check things out."

"Competent technician. Good service"

"too EXPENSE: LABOR AND PRODUCT"

"Pablo was very helpful, honest, and knew what he was doing."

"The Tech was very polite and professional, did his job and when his partner arrived they both were very kind. I appreciated their work ethic and can not say enough for their time and helping me with my a/c problem."

"This was the best,\most complete checkup since I have been in the monthly program. Both technicians were very friendly & informative about my system and any issues that need addressing. Was a great experience."

"Great service"

"Oscar knew of the problem and fixed the issue speedily. His knowledge and professionalism was A-One. Oscar was very pleasant and courteous and explained to me the steps and maintenance he preformed on our unit."

"Professionalism"

"Service tech gave valuable information on maintaining my HVAC system."

"With the exception of one horrible incident. I believe that that was an isolated incident and not the integrity of the company."

"Technician is knowledgeable, friendly, courteous, and dependable. Service is available 24/7. Customer satisfaction is a priority."

"Still think that the Lennox Coils are a problem, they should last more than 3 years, Labor and freon cost me $1,467.00, but San Antonio Air identified the problem and as of last night the A/C is working GREAT!!"

"Because of the excellent service"

"Technician explained why the parts were needed."

"Thoroughly professional and courteous technicians"

"When my AC went out and I scheduled my appointment a rep called back to verify that was the right time because they could get someone out sooner if I wanted. They care about their customers."

"As always, Oscar serviced our systems and gave us information about what was done. He knows how to maintain our systems and can anticipate any future problems."

"Excellent service!"

"Pablo was a very knowledgeable technician and answered all my questions with much patience and kindness!"

"service and dependable team"

"Edgar was my go-to guy and then he got promoted. Jose Martinez is now my go-to guy and he is fantastic also."

"Very responsive to customers."

"great service"

"SA Air treated me well from the very first moment to the last. They went above and beyond in communication and in the fulfillment of my expectations."

"Very proffesional"

"Reliability, thorough, congenial, informative"

"Paul Sr, Paul Jr did an awesome job. Very professional and kind."

"Our appointment was not on time."

"Professional on time work done well honored warranty."

"Service, product, personnel great."

"very good customer service"

"Mr. Jose A was right on time. He spent alot of his time doing a good job. This was yesterday. Today, 9-7-22, there still a small Leak. Please notifly him and let him Know. It's not a big one but it's wet underneath the New Shut Off Kit. Hope you send Jose A again. Thanks."

"Been there for me since the beginning"

"Timely, curtious, through and on multiple occasions have saved me from costly repairs in the future"

"I had new ductwork installed in May 2015. Sometime between July 1 and June 1 the strapping holding up the ductwork collapsed. I called it in and have had 2 technicians out. The last taped up some things but did nothing as for as I can tell to reattach the ductwork. Straps are still hanging . Ductwork on floor of attic. That still attached is sagging. I asked him for general manager name and number. He refused to give it to me. I am not happy!"

"Pablo was very professional and explained everything he was doing. He went over recommended services and provided tips we could do for system maintenance"

"They are very profesional at what they do."