San Antonio Air Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,913 Reviews
irma R.
san antonio, texas
alex R.
san antonio, texas
"Your technician, Oscar, is the reason for the 10 score. Oscar has always been very courteous while working at our home and truly cares about the customer's needs. He does excellent work and is the reason why I use your company and services."
john L.
san antonio, texas
"Still waiting to get the Home Health Report about this performance inspection; technician said he would email it to me; past inspections over the past 10 years, the report was filled out and given to me at the end of the inspection; please send."
ernest S.
san antonio, texas
"The technician was very polite & professional"
mr trujillo T.
san antonio, texas
"Technician was courteous, knowledgeable, and friendly. He was professional and checked every aspect of our system, while explaining his actions. Totally satisfied with Edgar Loredo."
jack W.
san antonio, texas
"Both Agents were very helpful. Since I was temporarily unable to do anything. They cleaned up the mess they found when the first came in!"
mr clay C.
san antonio, texas
"Luis was professional and communicated well"
robert M.
san antonio, texas
"Technician was very professional."
doug H.
fair oaks ranch, texas
"Running a bit late...called to let me know. Masked up and had protective footies. Went right to work to check my Lennox System."
morales L.
live oak, texas
"Ni one wants to be away from their family in the middle of the night. He showed up got the job done with no complaints and a focus on customer service"
robert T.
adkins, texas
"professional, coourteous, completed task"
lynn B.
schertz, texas
peter K.
bulverde, texas
"With the service I received, there is nothing else to provide."
eric H.
san antonio, texas
lawrence M.
san antonio, texas
"Timely and reliable service."
joseph C.
san antonio, texas
mrs. janie T.
cibolo, texas
"Brandon is,very good at what he does. He saw the problem I was having and he didn't stop until he solved the problem. This technician is excellent. He performed very well, even though it was pouring rain."
alfonso G.
castle hills, texas
"Well, the technicians did clean water heater, but we still have very little hot water coming out. We thought that if we cleaned the waterheater we'd get more flow, but we didn't."
murray R.
san antonio, texas
"Brandon gave me the WronG filter size to replace. So, I had to return the wrong ones and reorder the correct size! Plus had to inconvenience my family member to come back out (again) when correct filters arrive!"
grisela padilla P.
san antonio, texas
mrs. davis D.
san antonio, texas
"Friendly, courteous, knowledgeable of system and unit, and a gentleman."
mrs swart S.
san antonio, texas
"Fabulous service!"
mrs dolores H.
bulverde, texas
"The techs seem very competent, but labor prices for service from SA Air Service Experts are high."
sylvia W.
san antonio, texas
merrily M.
converse, texas
"My first appointment was 2-4. The tech didnt get here until 4:50. I called Lennox prior to the appointment with the code my thermostat provided and knew, and told the tech it was the blower. Travis came down and said the blower needed to be replaced. If it was available, he would replace it the next day but since at that point it was after 5 the warehouses were closed and he would check first thing in the morning. Sally called me to say she made an appointment for 12-2 for the installation. Sally is informative and very nice. I called your office and spoke with whoever answered the phone, and asked if the part was available? This person had a hearing disability because I had to spell after pronouncing my street name no less then 4 times. This is the first time I have had to constantly repeat myself. Then when I asked if they were able to get the part, she said youll know when the tech arrives. I explained I am asthmatic and cant stay here if the part is not available. (My contacting your office was after 12 pm). She repeated, youll find out when the tech arrived. I said I need to know if he got the part. She said Ill send a message over but the tech will arrive before they respond. Sally called me within a few minutes."
kerry D.
shavano park, texas
harry A.
san antonio, texas
"They were excellent in all that they did,very polite and quite effieciant&understanding"
mitchell K.
san antonio, texas
"Edgar was amazing and was willing to teach me about my system and what he was working on."
dorothy H.
san antonio, texas
"The servicemen were very professional, courteous, and knowledgeable."
tonya M.
san antonio, texas
bob F.
san antonio, texas
"Technician was very professional, thorough, and informed me of a burned out Hard Start Kit that should be replaced."
paul G.
san antonio, texas
"The unit is only 5 months old spo there should not be too much going wrong this soon"
eric F.
san antonio, texas
"Edgar was super. Found the problem quickly and had it repaired promptly. Dealing with Edgar was very easy."
eduardo A.
san antonio, texas
mark S.
san antonio, texas
"Friendly, Fast, Efficient and Knowledgeable"
loy O.
san antonio, texas
"Super awesome. The techs that came out were the best. You scored a customer for life!"
john O.
san antonio, texas
"He was very experience."
francisco L.
san antonio, texas
"I cant believe how quickly the call was responded by Letty and how fast the technician showed up at our house. Awesome service!!!"
patricia Z.
san antonio, texas
"Technician was friendly, timely, and well mannered."
juan C.
san antonio, texas
"First of all, the technician showed up at our house with a salesperson before even inspecting our unit. That tells me they decided they were going to recommend a new unit before even looking at ours to see if repair was an option. Then, we were quoted a price that was double the other quotes received by three other companies. Additionally, we were told by the alternative companies that what you recommended was overkill for our house. Lastly, we told the tech and the salesperson that we were going to get other quotes and see if someone else could fix the system to compare before making a decision. They pushed my husband to sign a work order. We then called that evening to cancel the work order, but that was also ignored apparently and someone was still sent to our house to do an install for a system that we didn't agree to have installed."
lacy A.
san antonio, texas
"Oscar was very knowledgeable and got the job done right. Great customer service."
richard S.
san antonio, texas
robert G.
san antonio, texas
patsy T.
san antonio, texas
"Knowledgeable and friendly"
kent K.
san antonio, texas
carrie A.
san antonio, texas
"Technician was friendly and knowledgeable."
romeo B.
san antonio, texas
rodolfo T.
san antonio, texas
"Tyler was spot on with trouble shooting the issue with the AC."
richard & kay martin M.
san antonio, texas
mr. woodburn W.
san antonio, texas
"The installing technicians were efficient and repaired all of the issues. Plus they did a nice clean up at the end! Well done!"
dean C.
san antonio, texas
"No one better than Edgar."
cassandra S.
san antonio, texas
anne L.
san antonio, texas
"Luis was very personable and efficient."
thomas M.
san antonio, texas
"Very professional along with excellent service."
mr ortiz O.
helotes, texas
"Very professional"
james F.
san antonio, texas
"Oscar went over and beyond with his professionalism and pleasant service. He is very sharp and prompt in his repairs and answered all of my questions. I will request him on all next repairs/service. Thank you, Mary Woods. (daughter of James Frye)"
joyce F.
alamo heights, texas
"Always request Oscar..he knows my systems. Very knowledgeable and a can do attitude... Easy going and never complains. Very trustworthy!"
john L.
san antonio, texas
"Edgar seemed to do a good air flow test of my hvac system and he explained to me what is needed to correct the problematic air flow. Unfortunately, for some reason, as of today (tue) your company will not call me back to schedule a day/time to have my air flow issue corrected. I called last Fri to try and make an apt but the woman i spoke to said she would have to get back with me. No return call."
keith H.
live oak, texas
"Tyler went above and beyond with answering questions about my continued servicing."
richard R.
san antonio, texas
"the techs arrived on time and installed the equipment in record time."
dora P.
san antonio, texas
robert T.
adkins, texas
"quick overall response; considerate plumber"
mrs berrong B.
helotes, texas
linda W.
san antonio, texas
"Did a good job."
audrey V.
san antonio, texas
"Problem solved quickly"
mr fernandez F.
san antonio, texas
"Edgar did an excellent job explaining why he was checking the components of the heat pump system, and the repair was quickly done. Also he explained what to do if the compressor overheats and mentioned the unit is 16 years old and I should start thinking about a replacement since R22 is becoming obsolete and the average life of heat pump system is 15 to 20 years."
george W.
san antonio, texas
roland R.
san antonio, texas
"Edgar is a professional in his work. Courteous and trust worthy."
andrew P.
san antonio, texas
"Edgar was full of great energy and kind, even at 9p.m."
bexar C.
san antonio, texas
"Professional-like and informative communication."
marilu L.
san antonio, texas
"Tech appeared knowledgeable. Was curteous."
renee C.
san antonio, texas
barbra W.
san antonio, texas
bob H.
san antonio, texas
yolanda W.
san antonio, texas
"We were told that our appt was Friday 4-6 and no one ever called us to notify us that he came by (didnt leave a time) that he came after 8:30 pm"
james P.
san antonio, texas
"Tyler was prompt, very knowledgeable, and pleasant to work with."
mr myers M.
san antonio, texas
"Robert is a critical thinker. problem solver, honest and professional. Mike Yetman accompanied him and was impressive, no nonsense with humor which is a gift! This compliment is from a high standard curmudgeon!"
maria R.
san antonio, texas
"Bad experience"
gene S.
san antonio, texas
"Appointment was between 12-2 on March 12. I called at 3 pm and was told they tried to get hold of me but I did not have missed call or voice mail. Changed to following day. Attic ladder broken by tech. Guess left to me to replace. Air filter was not replaced. About a year old."
kathy L.
bulverde, texas
"The techinian was very thorough."
david R.
san antonio, texas
"Oscar communicated the process of the inspection and kept us informed what was going on during the process."
robert G.
san antonio, texas
"Always informative, professional and helpful"
danny D.
san antonio, texas
ramiro L.
san antonio, texas
yvette Y.
san antonio, texas
evangel cent C.
san antonio, texas
"Oscar is very dedicated and careful to make sure that the work he does is correct and complete."
barbra W.
san antonio, texas
shimeca T.
cibolo, texas
john E.
san antonio, texas
mr lindgren L.
san antonio, texas
alfred jr. J.
san antonio, texas
chris H.
san antonio, texas
"Overall, very satisfied with the service. On time and done in a timely manner. HOWEVER, the technician did not know that our service plan included a new filter. No excuse for this. ALSO, he did change the filter, but never looked at the filter he replaced. It had been changed on 30 April 2021, less than two weeks old."
jill H.
live oak, texas
"Friendly & through service"
lisa S.
converse, texas
mr valdez V.
san antonio, texas
"Just overall dissatisfied with the quality of the work! Answer to question #3 I have no choice now! # They offered and promised that they were the best in San Antonio!"
brenda K.
san antonio, texas
"Tyler was polite and knowledgeable. He was safety conscious and honest."
james C.
san antonio, texas
carissa B.
helotes, texas
"The tech was easily able to identify and fix the problem."
chuck W.
san antonio, texas
jerry M.
san antonio, texas
"Tech provided detailed information on my systems needs and what I should expect from current statuses."
larry R.
san antonio, texas
"Luis is my go to technician that I use. He is very meticulous in his job and I have never seen another technician go through his steps and thoroughness that he has. He is respectful and polite and listens to his customers! Give him a bonus and or raise! He deserves it!"
petrica B.
san antonio, texas
"Disappointed with the troubleshooting and solution. Trying to sell a new system ($13000 after multiple discounts ) . Obviously, making up a high price (@$2700) for a repair that cost me $500 from a competitor who fixed the issue in the same day."
david F.
san antonio, texas
"Edgar was extremely professional and helpful"
patrick B.
san antonio, texas
charles B.
san antonio, texas
"Very thorough"
john G.
san antonio, texas
"Did a great job."
koby S.
san antonio, texas
"Stayed with the problem until it was corrected. It took 3-visits and two trips to the parts store, but in the end the AC worked perfectly. SUPER JOB by both Edgar & Oscar."
joseph C.
san antonio, texas
"The examination of our A/C system was efficient and quick."
allan C.
san antonio, texas
"Same day service"
rex B.
san antonio, texas
"No show for original appointment"
albert H.
san antonio, texas
barry C.
helotes, texas
"Tyler was outstanding. Professional, prompt, friendly and helpful. He gave us some great information about how we can help maintain and extend our system. Great representative for your company."
juan Q.
san antonio, texas
"The technician was very thorough. I was highly satisfied with his work."
teirra H.
converse, texas
larry R.
san antonio, texas
christopher R.
schertz, texas
mario S.
san antonio, texas
roger T.
san antonio, texas
"Always professional and efficient."
albert H.
san antonio, texas
"Very professional and competent technician"
james F.
san antonio, texas
janey N.
san antonio, texas
"Edgar is thorough & professional."
carlos N.
selma, texas
"Edgar is the truth! Thank you Edgar for your professionalism! Thank you Sally Benavides for your Excellent Customer service! I highly recommend this Company and you should too!"
mr. thewes T.
san antonio, texas
andrew P.
san antonio, texas
"Everything was very well explained. Mike was super knowledgeable and friendly."
mr. cleveland C.
san antonio, texas
"I have had this company for years and years and they have always provided dependable quality service."
thomas J.
san antonio, texas
"Was very satisfied with the way Robert performed the required work at our house. He was very professional and answered all our questions thoroughly."
bernard R.
san antonio, texas
romaine H.
san antonio, texas
"excellent service"
mrs. barry B.
san antonio, texas
mr. woodburn W.
san antonio, texas
"Get the same job last year in a liked him very much. He did a good job."
mrs. carlton C.
san antonio, texas
maria S.
san antonio, texas
"Anthony was very professional while doing maintenance on our unit. He answered any questions I asked about our unit. Good job!"
mr. dimmer D.
san antonio, texas
"Did a great job. He was respectful"
mrs gloria W.
san antonio, texas
"Knowledgeable and polite. Respectful and able to teach."
mary parke P.
san antonio, texas
"Tyler is a first rate tech he's knowledgeable about the p try oduct and offers new technology solutions"
david H.
schertz, texas
"Very knowledgeable staff. Successfully installed a very complex piece of machinery quickly and professionally."
eric B.
schertz, texas
"Quick response and on time"
camille P.
helotes, texas
kent K.
san antonio, texas
scott U.
san antonio, texas
"Edgar helped me figure out mistakes other San Antonio Air employees made on my AC units. I finally feel me AC units are running like they should be for the first time in a long time. Technicians are supposed to fix problems not create them."
thomas B.
san antonio, texas
mr. kanning K.
san antonio, texas
"He was was helpful, thorough, and knowledgeable."
mr. bauer B.
bulverde, texas
carolyn W.
san antonio, texas
"I do not know for sure but I am assuming the technician is new to the company. I assume he was being careful and thorough because the inspection took longer than usual. There was less explanation in going over the checklist at the end of the appointment. He was polite and appeared to be knowledgeable of the process. He did not show me the filter he replaced as what usually happens but I am sure that it was absolutely necessary."
ursula S.
san antonio, texas
"Well mannered and knowledgeable young man. He did an excellent job. I was very impressed."
katie F.
san antonio, texas
"oscar was very professional ."
james L.
san antonio, texas
"Anthony was very thorough in the service of my units."
frank M.
castle hills, texas
luis R.
san antonio, texas
"The time the tech took in doing his job and explaining things to me thoroughly so that I may understand. Luis spoke to the level I could understand and the benefits in doing the recommended actions. I appreciate a tech who clearly enjoys the work he does."
william G.
san antonio, texas
"I liked the demeaner of the Technician and his positive attitude about his work and especially ,Service Experts.. He was very polite to both myself and my wife. Answered any questions we may have had."
rene V.
san antonio, texas
mrs walters W.
san antonio, texas
"Fast and efficient"
stanley M.
garden ridge, texas
"Tech came on time and got to work quickly."
george M.
san antonio, texas
gustavo D.
san antonio, texas
"Larry provided options, explained each options benefit, did not try to upsell, and provided an estimated time of what the time to complete the work would take"
mr. rigal R.
san antonio, texas
"He explained everything very clearly Show me where is the leak and order the part"
gilbert S.
san antonio, texas
mrs carr C.
san antonio, texas
"Prompt courteous service and expertise."
mrs berrong B.
helotes, texas
"I had made an appointment, but they had not written it down, so I had to remake another."
lawrence M.
san antonio, texas
"Courteous, timely and professional."
robert G.
san antonio, texas
"New a/c condenser installed within 2 days after inspection."
lawrence T.
san antonio, texas
"Fast, efficient technicians. Good sales rep: Patient and thorough, comfortable experience. Leaves us feeling glad that we accepted the Advantage Purchase Plan."
mr. garza G.
san antonio, texas
"Very thorough"
xinh T.
san antonio, texas
chris B.
san antonio, texas
"Responsiveness, professional performance of technician"
mr baskin B.
san antonio, texas
"Confident, knowledgeable technician. Answered every question."
mr pressey P.
san antonio, texas
alex A.
san antonio, texas
"Stayed on Schedule"
patricia P.
san antonio, texas
"SA Air Service Experts was very responsive and sent someone out on the same day. Oscar quickly found the problem and resolved it. He even took the next step to shorten the drain line so we would not have issues of it backing up again."
mr binkley B.
san antonio, texas
"I felt that I was treated fairly, there were no gimmicks or hard sales pitches. We discussed options, but the most expensive system was not recommended. The installers worked without interruption, quickly and cleaned up after the work was complete."
michael a.
san antonio, texas
"Efficiency"
roger A.
san antonio, texas
"Scheduling Spring maintenance service very easy. Everyone with SA Air very friendly and professional. We appreciate the time that William took to check our system and assure all was working well. He is an excellent technician and we will request him when it is time for the Fall maintenance appointment."
robert R.
san antonio, texas
"Got the problem fixed in under an hour"
rodolfo T.
san antonio, texas
"Did his job and was through."
steve L.
new braunfels, texas
"The technician appeared on time, prepared, and seemed efficient."
joe Z.
san antonio, texas
"Efficient"
rebecca B.
san antonio, texas
andrew W.
san antonio, texas
"Never got a follow-up about fixing the problem"
mr. phaneuf P.
universal city, texas
terrie G.
san antonio, texas
betty B.
helotes, texas
"Right on time, was very courteous, got right to work and explained everything. He is a great asset to your organization"
edward G.
san antonio, texas
"took the time to answer all my questions and concerns"
mr myers M.
san antonio, texas
"SA Air has always been reliable and reasonable in doing our AC work!"
roland R.
san antonio, texas
"Very professional"
troy M.
converse, texas
"Mike explained things clearly and precisely."
sheila H.
san antonio, texas
mr. faught F.
san antonio, texas
"Oscar very cordial . Seemed very efficien in checking out everything"
frances M.
san antonio, texas
"Very professional, used safety methods, finished service within reasonable time. Very satisfied."
clydine T.
san antonio, texas
elizabeth M.
san antonio, texas
"Explained what I needed to know"
brenda G.
san antonio, texas
wally S.
san antonio, texas
robert B.
san antonio, texas
mr. wright W.
san antonio, texas
"Arrived on time and completed as needed"
aliaga I.
san antonio, texas
"Luis is very efficient and knowledgeable, he check and clean the machine really well."
paige V.
san antonio, texas
"Alex always goes above and beyond to share details about the service he's delivering and what we can anticipate as needs in the future."
joe S.
san antonio, texas
"Explain all the procedures. Recommended a surge protector for my A/C unit which I purchased."
andy H.
san antonio, texas
mr. longoria L.
san antonio, texas
"Very professional, very experience.."
mr hearn H.
san antonio, texas
"Very professional and appears to take time to do a complete inspection."
william C.
san antonio, texas
"Arrived on time -- a refreshing change from all too many companies"
mrs yvonne H.
san antonio, texas
"Technician was prompt, courteous, respectful of property and shared expertise."
michael A.
san antonio, texas
kimberly B.
san antonio, texas
"knowledgeable and friendly"
stephen K.
san antonio, texas
colleen S.
san antonio, texas
"He was so thorough and knowledgeable"
robert G.
san antonio, texas
mr schoultz S.
san antonio, texas
ricardo G.
san antonio, texas
"very knowledgable"
patricia H.
san antonio, texas
"hang up on me"
wesam E.
converse, texas
mrs shannon S.
san antonio, texas
"Very knowledgeable and professional"
tijuana H.
schertz, texas
"My upstairs HVAC system is in the same state it was before the technician arrived. My AC function is heating versus cooling the house."
robert Z.
san antonio, texas
"Although it was during a very hectic time due to a winter storm, the scheduling was not very organized. I was told 3 different stories as to when a plumber could come out, and the original appointment was incorrectly placed in the A/C repair queue and not the plumbing repair list."
elizabeth H.
san antonio, texas
christopher R.
schertz, texas
rene R.
san antonio, texas
"Knowledgeable"
juan D.
san antonio, texas
"Mike is honest and helpful"
kiran U.
san antonio, texas
"I called the company during the crazy winter storm as my ac was working but not heating up. The lady who answered gave me some good information and tips and set up the maintenance session with Oscar. Oscar too was very helpful"
sally T.
san antonio, texas
"First, Larry located where I was losing water. Second, Larry came diagnosed faulty part on new water heater Third, Larry ordered part Fourth, Larry returned following day and replaced part, thus giving me hot water, again"
mr gauna G.
san antonio, texas
"he was knowledgeable and took his time to explain what he was going to do"
eugene B.
san antonio, texas
"Very fast attention and great service."
victor H.
san antonio, texas
grace U.
san antonio, texas
"Quick efficient service"
david H.
schertz, texas
"Top notch technician. Knew exactly where to look for the systems failure and ensured proper repairs were completed."
gary F.
san antonio, texas
"Communications could have been better."
mr. jolet J.
san antonio, texas
"Both Techs were able to quickly solve our problem."
cassimir Z.
helotes, texas
"Larry identified the potential problem and discussed options with us. We choose to have the shut-off valve replaced. He completed the job"
bonnie B.
garden ridge, texas
"Tech did a good job except for a couple of things. When checking unit in back of house he toke the freeze cover we had on the outside faucet to protect because we wrre expecting a freeze that night ( in which it was 30 degrees that night). He did not put the freeze cover back over the outside faucet. When i went outside today i discovered this. Thankfully it did not burst. Also i told him that there was a screw loose on the other outside unit. I asked if he tightened the screw when he completed the paperwork. He said he couldnt find it. I went outside and showed him the loose screw. He then tightened the screw with his hand."
mr hernandez H.
schertz, texas
"Very hoof"
allan C.
san antonio, texas
julia S.
fair oaks ranch, texas
"Edgar is always prompt, professional and friendly. He always explains the findings so clearly."
mr. mercado M.
san antonio, texas
david B.
san antonio, texas
judy L.
san antonio, texas
sandra F.
san antonio, texas
"Office staff communicated with me in advance of appointment. Truly appreciated. Technician didn't have shoe covers or gloves."
teresa P.
san antonio, texas
"Was courtesous, thorough, professional and respectful."
kathleen L.
san antonio, texas
thomas M.
san antonio, texas
"Professional service"
alfonso G.
castle hills, texas
"On time"
christine M.
san antonio, texas
"I had called about an issue with our thermostat and the service call got bundled with our semi-annual maintenance. That part went fine, but the technician had trouble with the iComfort and said he'd fixed it, but it went right back to the same problem we'd been having. I should have actually gone upstairs to verify it was working as expected before signing, but he'd been at our house for over 3 hours, the dogs were locked up and I was just lazy."
carlos L.
san antonio, texas
fran F.
universal city, texas
"He explained the inspection and result of each system or equipment inspected. Very courteous and knowledgable."
mario F.
san antonio, texas
"Tech very professional"
raymond M.
san antonio, texas
"Quick, efficient, explained what was checked."
mrs. mollenhauer M.
san antonio, texas
"Prompt, courteous service. Very pleasant serviveman."
barbara W.
san antonio, texas
"Excellent- Knowledgeable, got the job done"
melissa S.
fair oaks ranch, texas
"Oscar stayed with the problem we had with heating until he found where the problem was. Now we know our unit is functioning as is should."
mrs. vega V.
san antonio, texas
"The tech went up to attic, came down, cleaned up and left. I asked if there was something I needed to sign, he said no and left... I didnt get a check up list like normal or anything telling me system was checked and met requirements. Am I to assume everything was up to code/standards?"
douglas E.
schertz, texas
"Concern about how I was not kept informed about when coming back. Was told would order part and should be back next day. Did not receive any notification that part did not come in and you would not be back. Set appt for 2-4 next, did not show. I had to call to get status. Finally came next morning."
monica A.
san antonio, texas
"Very professional and knowledgeable and efficient."
john V.
san antonio, texas
"Edgar was fantstic in every way."
scott G.
new braunfels, texas
mr. benetti B.
san antonio, texas
"Excellent professional provided !"
steven F.
san antonio, texas
mr clemons C.
san antonio, texas
"No more leaking."
vera N.
san antonio, texas
"Luis was very professional, on time and knew what he was doing."
mr clay C.
san antonio, texas
lynn B.
schertz, texas
"Quality of services"
mr. jolet J.
san antonio, texas
"Alex was the best tech that you have sent out in quiet a while. He was attentive to our needs and very thorough in his service of our unit. Please commend him for his professionalism."
thomas G.
helotes, texas
"Well handle overall"
ursula R.
san antonio, texas
"They didn't have a thermostat available so they had to wait until te warehouse received one, however, the office staff kept me informed on the status."
santiago G.
san antonio, texas
"My thermostat went out and still waiting for it to be replaced"
dean C.
san antonio, texas
"Larry was knowledgeable and friendly. I always like your service and tech people. What I dont like is sales people arriving with tech."
dahlia W.
san antonio, texas
"Very helpful."
mr. bauer B.
bulverde, texas
"Chris our technician was knowledgeable and friendly"
billye L.
san antonio, texas
"The technicians are always courteous and explain what they did and why. They are not pushy but do offer programs and solutions to possible future issues."
nellie B.
san antonio, texas
"Did a great job but didn't explain anything."
darlene T.
san antonio, texas
"Edgar was very concerned with issues regarding my ductwork and took care of them."
thomas H.
san antonio, texas
"Friendly professional technicians."
suzanne B.
floresville, texas
"My technician was very polite. He completed his task within a reasonable amount of time. He retaped the unit and check it for operation."
cass Z.
helotes, texas
mr lindgren L.
san antonio, texas
mrs sauceda S.
san antonio, texas
"Service was excellent"
paul J.
san antonio, texas
"The technician was very polite and efficient."
giles S.
schertz, texas
"Identified a problem and fixed it."
santiago G.
san antonio, texas
"Alex Nelson did a great job and highly recommend him"
mr sanchez S.
san antonio, texas
mr myers M.
san antonio, texas
"Beverly was exceptional in resolving a communication problem from the past. (filter availability). She also took steps to avoid future issues. Alex went out of his way to meet service needs. I will ask for both by name next service call."
mona F.
san antonio, texas
"Service man showed me how To set my thermostat. That's all I needed"
anthony H.
san antonio, texas
"Alex (our technician) and Mike (our Comfort Advisor) were very knowledgeable and helpful."
mrs. reyes R.
san antonio, texas
"Edgar, our technician, was friendly and professional. He kept me informed with his progress."
silvia A.
terrel hills, texas
"The technician was very proper, good manners, knowledgeable, answer all my questions."
jennifer F.
san antonio, texas
"The technicians were good at explaining everything."
virginia B.
san antonio, texas
ken G.
san antonio, texas
"Knowledgeable and professional,"
melinda A.
san antonio, texas
"Fast professional"
rodolfo T.
san antonio, texas
"On time and replaced the element without issue."
danny A.
helotes, texas
"Technicians are always very courteous and informative."
lois B.
san antonio, texas
mr fonseca F.
san antonio, texas
justin B.
san antonio, texas
"The service was performed quickly and the tech was exceptionally friendly. Options given for a new system were appreciated."
roy W.
san antonio, texas
"The technician approached me informally by first name as if we were friends rather than professionally. Also, it seems every time a tech comes out, there is something wrong with my 2 year old system."
frances M.
san antonio, texas
"They came in with mask, much respect for me. Very knowledgeable. Did their job ivery quickly and friendly. Glad they came."
teresa P.
san antonio, texas
"Very contended on service."
paul M.
fair oaks ranch, texas
"Courteous & professional"
mr. allen A.
fair oaks ranch, texas
"Mike and the installation team were very professional and we felt we got a great value for the money."
merrily M.
converse, texas
"It was quite hot out and the heater had to be activated. Your tech worked quickly and came in and said he worked as fast as possible so I became comfortable turning on the ac again."
misty F.
san antonio, texas
"Today, the technician was two hours late with no phone call. I called five times and was never able to get any information about when he'd arrive. Someone once told me 20 minutes but, I really, I waited another hour."
lori H.
san antonio, texas
mrs laye L.
san antonio, texas
"Very through and redpectful"
roger A.
san antonio, texas
"San Antonio Air has taken care of our AC/Heater needs for several years, and we have been pleased with the service. Easy to schedule service and professional technicians."
fernando rent R.
somerset, texas
"Well no one's perfect, I would actually rate you at a 9.5 at this point. All the times you said you would do something you all did it. There was only one mis-communication when you all didn't order a part for my ac unit and your manager had to drive to San Marcos to pick up the part himself. Overall your service had been great and pricing is not too bad considering everything. Your communication with techs is excellent especially out on a call, front office communication is very good. The ability to call someone at any time is a huge plus because my house is outside San Antonio. Thank you."
sharon C.
san antonio, texas
"Service rep was friendly, and knowledgeable. He is an asset to your company."
mark S.
san antonio, texas
"He was efficient, knowledgeable & professional."
richard T.
san antonio, texas
"The tech discovered some peeling wires on the furnace and repaired them. He examined everything very carefully. I was impressed."
mr sauer S.
san antonio, texas
mr. cleveland C.
san antonio, texas
mr. woodburn W.
san antonio, texas
"Great job is always!"
gary M.
san antonio, texas
dr light L.
san antonio, texas
robert C.
san antonio, texas
"None better...."
billy G.
universal city, texas
howard C.
new braunfels, texas
rita G.
san antonio, texas
"Very helpful and fast help."
mr. bauer B.
san antonio, texas
"Edgar and his partner were prompt wearing masks and went right to work. He addressed to our satisfaction the previous nights cancellation. He also briefed us on potential upcoming problems and what we needed to do should they occur."
nancy M.
san antonio, texas
"Your people are always on time, on point and on the job."
mr lopez L.
san antonio, texas
"He seems to know what he is doing very good worker."
julie Q.
san antonio, texas
"Very prompt, thorough and polite"
mr. stimson S.
san antonio, texas
"Exceptional service."
rita G.
san antonio, texas
"Very friendly, professional, and quick."
mr gauna G.
san antonio, texas
"EDGAR was polite, professional and informed me of what he was going to do"
neil W.
san antonio, texas
"Great service as always. Edgar was quick, quiet, efficient; explained what he was doing and why as well as his recommendations."
mari curtin C.
san antonio, texas
nellie B.
san antonio, texas
"Great employee. Matilize, knowledgable and professional."
mellissa L.
san antonio, texas
"He was very detailed in going over everything he found and gave me tips on a few maintenance things."
mr. kale K.
san antonio, texas
"On time and polite."
nancy H.
live oak, texas
"Left mud on my carpet which I had to clean because he had no shoe covers. He had equipment failure checking pressures on outside unit and did not check both sides. He left without letting me know he would return. Had to call company to see what happened. Worst service I have received."
mrs shannon S.
san antonio, texas
"He was very courteous @ Professional explaining all details of my service review."
ms sims S.
san antonio, texas
"Very professional service."
kathy L.
bulverde, texas
"This was Christopher second time here and he is always respectful and helpful"
mr. dilworth D.
san antonio, texas
"Did not replace bad UV light"
jesus sr T.
san antonio, texas
"On time. Knowledgeable."
estella m.
san antonio, texas
"not able to read the recommendations"
mr hulgan H.
universal city, texas
"Technician checked system for fall. He found a part which he felt should be replaced. I authorized the replacement only to be told it was $141.00. That price would be ridiculous since the replacement took 10 minutes. If Lennox was a quality product, all these problems would not require the labor costs."
john G.
windcrest, texas
"Edgar is a guy I can trust!"
andy H.
san antonio, texas
"Awesome service"
yvonne H.
san antonio, texas
"I am always very happy with all the technicians--courteous, respectful and punctual. This also applies to the office personnel."
lowell B.
san antonio, texas
"He was very professional and knowledgeable."
mrs. ashby A.
san antonio, texas
"Quick response when needed"
mary W.
san antonio, texas
"He changed the settings on my kitchen ac & added some other things there, but I didn't ask him to do that. I called and you sent me another technician to fix it the next day. I don't do well at understanding the Panel, so I use "Manual" all the time to arrow up or down to change the temp. So it was in "program" mode tha rest of that day, night, and till the other guy came."
mr cole C.
san antonio, texas
alan S.
san antonio, texas
dean C.
san antonio, texas
richard G.
san antonio, texas
"Tha technician did a good job but I was feeling pressured from a sales lady that came with him....and then to get talked into a program for 5 dollars a month ( supposed to come with maintenance on AC which was not done ? nitially when the 25 dollar capacitor was replaced which was what I told the tech I thought was wrong with it. Anyways was charged 10 times the amount of capacitor which I understand because labor is not free but would hv appreciated they unit to get cleaned and then the 5dollar monthly fee I later find out does not even cover a maintenance like I was told. ( misinformation) then told I can cancel but would then be charged extra 100 bucks. I gave 4 stars cuz tech did job good not great cuz did not clean unit that took it down a star. The other 5 stars I took off for the misinformation and for being pressured into getting it and to almost done buying a new unit for a monthly fee which would hv cost me over ten grand. I paid 1900 for the AC unit inside and outside both and I paid the tech 1,000 labor to put it on. Over ten grand seems outrageous so to keeps her from trying to sale me I signed up for the 5 dollar deal since I also thought I would get a maintenance check on AC in da future... 0 stars for all this since was all a lie!"
brian B.
new braunfels, texas
"Fixed"
frank T.
san antonio, texas
"Edgar found the problem within five minutes after looking at the unit inside and outside and replaced it a new captor from the truck."
james G.
san antonio, texas
emily M.
san antonio, texas
"Ruben was fast and Figured out the problem right away"
denise D.
san antonio, texas
"Ruben was amazing on this and a previous visit!!! He went above and beyond to fix our problem and explain it to us. He is truly a remarkable technician and a benefit to your organization!!!"
mrs hampton H.
san antonio, texas
"Explained everything he did."
estell W.
san antonio, texas
"Did the job in a timely manner."
amy T.
san antonio, texas
"Showed up eight on time, was friendly, professional and accommodating."
barbara A.
san antonio, texas
"I'm not sure the filter on the unit was checked while the techs were in the attic. When I asked about it, the tech sort of had a blank look on his face, but he did come in and reset the "Filter Change Reminder" to 12 months. I think it needs to be at 6 months because the maintenance check up was done in May, I think."
nesbitt L.
schertz, texas
"I'm not sure what rating to give because the work never was completed"
robert L.
san antonio, texas
shane S.
san antonio, texas
"Aaron was professional, knowledgeable, and customer service oriented! Outstanding gentleman, who I will definitely ask fo again by name. Thank you Aaron, for all you do, each and every day! My hats off to you! Many Thanks! ??"
monica D.
selma, texas
"Very professional"
scott G.
new braunfels, texas
estela M.
san antonio, texas
"I need a type up report plz and prices to fix"
mr lopez L.
san antonio, texas
"Quick response"
julia S.
fair oaks ranch, texas
"Alexander and Rubin really are so dedicated. They stayed until my systems were working perfectly, even though it meant staying longer into the evening. They had a wonderful attitude!"
roger T.
san antonio, texas
"Fixed problem rapidly."
mr. quintero Q.
san antonio, texas
"Got the AC to start worked quickly."
brian G.
san antonio, texas
mr hulgan H.
universal city, texas
"Gentlemen who came to house did a good job and were pleasant to deal with. My problem is with cost of repair to us of $991 plus to find leak and replace parts on a system only 3 1/2 years old. If system is inferior, customer should not have to pay for that."
mike/cathy C.
san antonio, texas
"Came out at 10pm on a Saturday night. Fast and fair repair cost. Very nice technician."
deborah M.
san antonio, texas
"Christopher explained the process every step of the way, taking the time to explain things we had no idea about. He is extremely knowledgeable and we trusted his advice."
ms dyer D.
san antonio, texas
"Edgar was great explaining the problem and solution. All the staff very personable and kept us informed for the repairs. Enjoy working with all of them."
mark D.
san antonio, texas
aliaga I.
san antonio, texas
"Oscar is knowledgeable, hes polite, kind, honest and efficient. He did an excellent job in fixing the issue. I definitely recommend him to our friends."
audrey V.
san antonio, texas
"Timely response; good service; polite techs"
keri M.
san antonio, texas
"Technician was prompt, professional and explained everything clearly."
albert F.
san antonio, texas
"Because my sales lady letty has been 100% communicating with me and helped me get all my appointments to work around my busy schedule, they technicians also worked very hard to do an amazing job by switching out all my air ducts in a very small attic while making sure the area they worked on was prepped and clean"
blanca H.
san antonio, texas
"He was on time, thorough and respectful."
eugenia V.
san antonio, texas
"Always efficient and courteous"
kim S.
san antonio, texas
"Very professional, knowldgeable and polite."
mrs wesley W.
san antonio, texas
r M.
san antonio , texas
"Christopher Escobedo was the technician. He was punctual, very knowledgeable in regards to the service & parts, very thorough with his service, explained everything in great depth, took his time to answer my questions, and also was very professional. Thank you Christopher"
paul G.
san antonio, texas
"Chris did the most thorough job I have ever had on an A/C tune up. His explanation was extremely indepth and detailed. I will request him for all my work in the future. He fixed a problem with my older unit and probably saved me a lot of money had it broken down."
lorenzo M.
san antonio, texas
"He was a great worker. On time and very knowledgeable as well as helpful."
louis C.
san antonio, texas
"When the techs came over to replace my air condition core they rig the Air Condition on. When they left they did not Put it back like it was. When they left my thermostat would not work. I had to call another tech out to fix that. What happened was the temperature was going down by the hour. Then I had to call them back to put more freon in the air condition. It only had 75%. When it needed 135%. Now that was two more technicians they had to come out to finish fixing what the first technicians should have done. That is totally unsat, if this service keeps on I will be forced to find another service repair. The last two technicians that came out were able to fix the problem and now I am happy for right now. Hopefully everything was done right. When your technicians come to a house they need to read all of the notes from the last two technicians to make sure they know what was done and if anything needs to be rechecked. Some of your technicians are doing that but some of them are not."
ms perez-dixon P.
san antonio, texas
mari curtin C.
san antonio, texas
"Professional, courteous, knowledgeable. Took care of my problem."
warren B.
san antonio, texas
"Prompt, professional service. Technician devoted extra time to make sure everything was working properly."
luis F.
san antonio, texas
"Edgar was very professional and one time. Provided great insight into my issue and explained the situation with ease."
ernesto D.
san antonio, texas
"Professional and courteous"