San Antonio Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,790 Reviews
rebecca B.
san antonio, texas
"Brady outstanding professional experience explain everything to us and answer all my questions. We felt we got our full service by showing us and explaining everything to us."
j L.
fair oaks ranch, texas
"Both gentlemen were gracious and explained their processes so I could understand all that they were to do. Job completed very thoroughly. Good work!"
michael M.
san antonio, texas
"I am usually really satisfied with service but I had an appointment on 6/5 that was confirmed by email the day before but no tech showed up and i received no call or email giving a reason that the appointment would not be kept otherwise"
angela D.
converse, texas
"Technicians were proficient and very knowledgeable of what the issue was with the A/C Unit. Thank you"
bonita K.
san antonio, texas
"They responded the same day and got the new part in the next day. And the guys were pleasant and respectful."
juan O.
san antonio, texas
"It was thorough and I got a complete explanation od what was done and needed."
tara R.
cibolo, texas
juan U.
san antonio, texas
"Please may we keep Nichole as our Technician she was so professional and she explained a lot of things to do with our Unit it has never been done before!!"
susan C.
san antonio, texas
robert R.
san antonio, texas
"very good technicians were very efficient and friendly"
ray T.
san antonio, texas
"Nicole the technician was fantastic, new but went out of her way to make sure things were done properly. Please have Christan contact me. I have a question that he may be able to answer."
dean R.
schertz, texas
"Will Martinez was extremely knowledgeable and explained everything he was doing. He made sure the job was completed correctly."
bonnie B.
garden ridge, texas
"Sa air called me to set up an appt in May. So today we were sceduled for the tech to come out and at around 10:00 am. The scheduling office called to say we already had a spring service. I said I know i explained that to the scheduling office in May and I was told there was no record in there system."
bonnie B.
garden ridge, texas
"Sa air called me to set up an appt in May. So today we were sceduled for the tech to come out and at around 10:00 am. The scheduling office called to say we already had a spring service. I said I know i explained that to the scheduling office in May and I was told there was no record in there system."
allan C.
san antonio, texas
marty W.
san antonio, texas
robert R.
san antonio, texas
"very good technician explained all the components functions and what areas need attention"
abelardo G.
san antonio, texas
"Very professional"
larry R.
san antonio, texas
"Compared to former employee LuisEzekiel and Shaun did good job, yet they did not clean outside units with hose, etc like Luis, plus they recommended adding shut off valves and other cost things that Luis did not dojust wonderingif needed"
marilyn H.
san antonio, texas
"Professional Friendly knowledgeable they were a little late but called to advise me which was very appreciated. Manners were impeccable. They shd give lessons to other companies."
rich S.
san antonio, texas
david B.
live oak, texas
gaila M.
san antonio, texas
"Easy to make appointment. Technician was prompt and appeared to be very knowledgeable."
carlos G.
converse, texas
"Professional and friendly service. Thank you Brady."
renee S.
san antonio, texas
"Arrived on time. Fixed the problem"
renee S.
san antonio, texas
"Arrived on time. Fixed the problem"
gilbert C.
san antonio, texas
"He was very courteous and clean very helpful."
brent C.
san antonio, texas
judy H.
san antonio, texas
"quick maintenance, checked inside and outside unit."
michael M.
san antonio, texas
"My tech was friendly and very knowledgeable. She let me know what was gonna be done and how my system was working afterwards. It was a great maintenance appointment."
brenda L.
san antonio, texas
sharon C.
san antonio, texas
"Technician was very knowledgeable and completed service within a reasonable time."
aldo M.
san antonio, texas
"Fast response. On time arrival. Professional and respectful technicians."
ryan D.
san antonio, texas
"Chris was thorough and professional"
ashley S.
san antonio, texas
"Nicole is awesome, she has serviced my AC twice now and she is always friendly, professional and extremely knowledgeable."
melinda A.
san antonio, texas
"Made sure system was working, found additional leak, and cleared a clogged drain. Very complete service"
jon K.
san antonio, texas
"Called several times was told they would get back right away and never got a returned call. Then showed up without calling in advance"
daniel D.
san antonio, texas
"Great service"
ryan D.
san antonio, texas
"My thermostat was working when they got here and now the screen is out because they changed a setting and haven't come back or contacted me about fixing it. Said "You need a new one" which isn't what is wrong with it."
maria R.
san antonio, texas
"Oscar did a great job but your office staff did not. I was not called when he was on his way. I was texted and emailed at 5:15 and he arrived before that around 5:00 p.m. I heard him when he arroved. It would have been good if your office staff/dispatchers had done a better job of coordinating and communicating by phone. I do not carry my phones constantly to read texts or emails."
john G.
san antonio, texas
romeo B.
san antonio, texas
"The technician was knowledgeable, quick, and professional. The maintenance check was a very smooth process."
jesse A.
san antonio, texas
"I was very disappointed in the long time it took to repair my a/c system. Waiting four days is unacceptable for senior citizens with one on oxygen. And then charging such a high price. I should have been given a better price for being a loyal customer for almost 20 years."
mitchell M.
san antonio, texas
maria P.
san antonio, texas
"Brady explained everything he checked on my AC. Asked if I had any questions."
lynn L.
bulverde, texas
"Oscar is so knowledgeable about these units and how they work. He quickly diagnosed the problem and got our air handler working perfectly. Thanks again Oscar!"
william J.
converse, texas
"Brady did a good job. He took pictures of everything he did and email me the full report."
romaine H.
san antonio, texas
"Oscar was very courteous and professional"
rebecca R.
san antonio, texas
"They were courteous, and efficient. They put down tarps for where they stuff in."
carolyn L.
san antonio, texas
"Edgar and his team worked diligently in fixing the problem with my air conditioner. They answered all my concerns and my unit is working at 100% capacity."
richard L.
san antonio, texas
yolanda W.
san antonio, texas
anna Q.
san antonio, texas
"Very thorough, knowledgeable & so nice."
david B.
live oak, texas
alicia k.
san antonio, texas
"Jose did a great job servicing the HVAC system with a tune up. We were up against time as our house was selling on two days and needed the service completed immediately. Jose was professional, timely, and thorough."
thomas S.
san antonio, texas
"Excellent service and technician."
carlos G.
converse, texas
"Professional and Friendly Tech."
tommy M.
san antonio, texas
"Larry was great at figuring out where the leak was coming from"
thomas B.
san antonio, texas
"Will arrived quickly, but the p[roblem is a module on a board that apparently blew when CPS returned power to this area. We had to put up with another day and night of South Texas heat and humidity. I wonder why Lennox didn't think to put a circuit breaker ahead of this little module to prevent this. This is just the restoration from a power outage - not a surge like a lightning strike - although the breaker could probably avoid a complete system outage in that case, also. Will is to return this afternoon - if the replacement part arrives. (Finger crossed!)"
homer J.
san antonio, texas
molly R.
san antonio, texas
"Knowledge and reliable history of work quality and responsiveness in the past"
billye L.
san antonio, texas
"Technician was polite and prompt in the maintenance of my air conditioner."
william R.
san antonio, texas
"Very timely and professional"
lori H.
san antonio, texas
"Thorough and explained findings. Easy to schedule/reschedule appointments."
homer E.
san antonio, texas
robert C.
san antonio, texas
"very thorough...."
thomas B.
san antonio, texas
"Professional, reliable, and friendly help when I need it. Will came in and solved my problem in less than an hour. Thanks, Will!"
roberto G.
atascosa, texas
"Did good on second visit that a new request had to be called in as nothing was dine,nor rescheduled first time. Good job second visit,but there had to be a called in for the second visit by customer."
louis C.
san antonio, texas
"He did a good job"
roberto G.
atascosa, texas
"Poor communication"
leticia T.
san antonio, texas
"He was good and knew how to take care of the issue."
sue T.
san antonio, texas
"Came out on a Sunday and fixed the issue in under 5 minutes!"
thomas B.
san antonio, texas
"Quick, professional, friendly service. Larry always gets the job done!"
melinda A.
san antonio, texas
"Fixed problems"
brian A.
helotes, texas
richard G.
san antonio, texas
"The techs were both efficient and knowledable. Questions were answered and the issues have been resolved."
martha O.
san antonio, texas
"Found what the problem was and explained to me what was needed to fix"
william G.
san antonio, texas
thomas B.
san antonio, texas
mark D.
san antonio, texas
"Technician was too distracted with trainee"
sergio G.
san antonio, texas
"Not keeping schedule as indcated"
irineo T.
new braunfels, texas
louis C.
san antonio, texas
"They did a good job. Thanks"
roy W.
san antonio, texas
"Larry was very professional and answered all of my questions."
rita G.
san antonio, texas
"Oscar figured out the problem right away"
gus P.
helotes, texas
"Techs were pleasant and professional."
paul G.
san antonio, texas
"Technician did and excellent job quickly and efficiently"
michael B.
san antonio, texas
"Edgar Loredo and Zeke are great. Very knowledgeable and courteous."
lynn P.
new braunfels, texas
mr melendez M.
san antonio, texas
don D.
san antonio, texas
nicholas C.
san antonio, texas
vera N.
san antonio, texas
"you always arrive on time. the teck knows l."
mrs. conn C.
san antonio, texas
"This is the 3rd hvac that has been installed by service experts and every time they have been courteous and helpful."
gregory M.
san antonio, texas
marissa P.
san antonio, texas
john C.
san antonio, texas
"I appreciated the advanced arrival warning so I could secure my large dog. The technicians replaced my inline filters and electrostatic plates and my dust problem is significantly reduced."
david H.
schertz, texas
"Pablo and Omar did a fantastic job. I don't do Google or facebook, so this is my review. Pablo was very professional, courteous and knowledgeable. Please give this man a raise."
robert/kim H.
san antonio, texas
"Consistent service"
james E.
san antonio, texas
"They on time , efficient and answered my questions. Also both of them were very helpful"
mr hensley H.
san antonio, texas
mr. sorola S.
san antonio, texas
"Technician was on time and completed his work in a timly manner"
gabriel M.
san antonio, texas
"Because our technician saw that our AC problem was far more complicated than he thought at first. However, he stayed and fixed both units and did not once think about scheduling for another day. That was true customer service and we REALLY appreciated that!"
mr contreras C.
san antonio, texas
marissa P.
san antonio, texas
"Great maintenance service. Technicians always explain findings and recommendations. Chris did an efficient and professional inspection."
david H.
schertz, texas
"I've always been treated with honesty and respect. I always recommend you guys to my friends when we discuss HVAC issues."
wally S.
san antonio, texas
"Very friendly and professional."
mr baskin B.
san antonio, texas
"Never once been disappointed in the service weve gotten. Very easy to schedule appointments. Very reliable"
david L.
san antonio, texas
"Excellent tech. Very helpful."
richard T.
san antonio, texas
"very informative and articulated their job task"
j michael W.
hollywood park, texas
ann F.
san antonio, texas
"Very efficient she knew what to do"
jim B.
san antonio, texas
"The ac was working. after they came out and told us that our unit was 10 years old and only last that long and we needed to get a new unit instead of repairing ours. Its funny how the unit is not working now. I would not recommend your company to anyone."
jeffrey G.
universal city, texas
"I requested answers from the billing department and no one has ever returned my call. Customer service is only worried about scheduling appointments not actual customer service."
damon S.
garden ridge, texas
"I bought 2 Rheem 40 gallon water heaters. In less than two years, both failed to heat the water. When repaired I was told there was no warranty. I argued that there was no way it was out of warranty. I had to pay $1250 for repairs. Later I called Rheem and they stated it is registered and the parts warranty is good until 2026. Very disapointed and concerned about how many other customers this has happened to. I expect to be contacted and have this issue resolved immediately."
john T.
san antonio, texas
"Great service from Service Tech Chris (?)"
barbara C.
san antonio, texas
"Professional, did a good job checking out everything"
joe C.
san antonio, texas
"Service and reliability"
frank M.
helotes, texas
richard T.
san antonio, texas
"punctual"
eric F.
san antonio, texas
edna H.
san antonio, texas
john T.
san antonio, texas
"Your tech Chris D. is the reason- he is fast, efficient, and polite. He knows his business!"
gerry B.
garden ridge, texas
"I always have a pleasant experience when I contact San Antonio Air for service. From scheduling to the visit, all are very professional. Jose my technician was very knowledgeable and and answered all my questions."
ed M.
san antonio, texas
lamar C.
converse, texas
dennis H.
marion, texas
jerry M.
san antonio, texas
"On time arrival in scheduled window"
elizabeth P.
san antonio, texas
"easy to schedule, on time, knowledgable service techs"
eric F.
san antonio, texas
"Everything was done expertly"
chris B.
san antonio, texas
"Oscar was great technician. Deserving of a 10 but office communication is lacking."
eric C.
san antonio, texas
"Very professional and prompt with service."
dean B.
san antonio, texas
"The technician did a good job and identified that the down stairs unit needed replacing. I was unimpressed that a sales rep was present during the visit, to then try and sell me on the replacement unit, and tried to do a hard sell with a big discount if taken by the upcoming Saturday so that I really wouldn't have a chance to compare companies."
rhonda C.
san antonio, texas
"Excellent service"
carlos F.
san antonio, texas
walter C.
san antonio, texas
"Good service"
rhonda C.
san antonio, texas
"Great service by the technician. Very informative and helpful!"
martin T.
san antonio, texas
"Very respectful and knowledgeable rep."
steve C.
san antonio, texas
"DUE TO EXCESSIVE COST AND INABILITY OR UNWILLINGNESS OF MARK BERNAL TO FOLLOW THROUGH ON IMPORTANT ISSUES."
joseph K.
schertz, texas
"Was told by Manager that the part we needed for our system would be covered. Then called me 2 days later and said it was not.covered under the advantage plan. So we our out 1,900 dollars. No peace of mind with your advantage plan. wont be renewing anything with you."
thomas B.
san antonio, texas
"The team of Paul Sr, Adan, Carlos, and Marquis arrived on time, were friendly and careful in their actions throughout the day, displayed professionalism and concern for our home, and performed most competently and skillfully. We enjoyed having these gentlemen in our home, and appreciate the upgrades they installed on our system. Thanks, guys!"
irene T.
san antonio, texas
"Great service and there experience is great."
laura R.
san antonio, texas
"They are very personable and professional. Their review our hvac system is always very thorough and we appreciate their friendliness."
chris F.
san antonio, texas
"Reliable, punctual, professional."
hailey M.
san antonio, texas
"Team members were very friendly and helpful, taking time to explain everything to me and showed me what they were doing throughout the process."
victor H.
san antonio, texas
ann G.
san antonio, texas
"Polite technicians. Handled the problems with confidence and research."
victor H.
san antonio, texas
santiago G.
san antonio, texas
"Since I have had my house system upgraded I have had great service and response to any service I have requested."
thomas B.
san antonio, texas
geoffrey E.
san antonio, texas
"The technician lied to me and told me my heater could not be fixed. Second opinion guy from Jon Wayne fixed it nothing flat."
ed M.
san antonio, texas
mr campbell C.
san antonio, texas
liz G.
san antonio, texas
"Ismael was very knowledgeable, polite, professional and pleasant. If hes an example of your entire staff then youve figured out how to hire the highest quality employees."
kendric T.
san antonio, texas
"Arrived as scheduled and the personnel were friendly."
rhonda H.
san antonio, texas
"I love that I get a REAL person when I call and am always pleased with the quick response to any problems that I am having or any concerns that I have."
thomas B.
san antonio, texas
"I have enjoyed the service and the personnel of Service Experts since my first encounter with them. Always professional, fully competent, and friendly. Thanks!"
kay G.
san antonio, texas
"You've always been very dependable, friendly and efficient."
eric C.
san antonio, texas
"Techs are friendly and professional."
santiago G.
san antonio, texas
"Im glad I have SA air, they replaced my air ducts, inside & outside units and have a maintenance plan with them. Great service every time they come out to my house"
daniel W.
san antonio, texas
"The plumber was very helpful in assessing my needs."
david G.
san antonio, texas
katie F.
san antonio, texas
alicia R.
san antonio, texas
"I looked up how much the average cost would be for cleaning the wheel blower and its 100-300. And you are charging 975.00. That is outrageous."
mr summers S.
san antonio, texas
"Professional timely service"
murry R.
san antonio, texas
"The techs gave me detailed information and a future service plan. I got the sense both techs were experts in their field."
carolina E.
san antonio, texas
"Great service"
romeo B.
san antonio, texas
romeo B.
san antonio, texas
"Everyone was professional, approachable, and knowledgeable."
rozella S.
san antonio, texas
"friendly surface answered questions gave good advice"
roberto C.
san antonio, texas
"Professional, great service"
clyde C.
san antonio, texas
mr. faught F.
san antonio, texas
kenneth S.
universal city, texas
"They spent a lot of hours making sure everything was working"
ms dockery D.
san antonio, texas
larry B.
san antonio, texas
"We have always been taken care of."
rozella S.
san antonio, texas
thomas B.
san antonio, texas
meg S.
san antonio, texas
"Edgar and Jose g did a great job"
marie bernal B.
san antonio, texas
"Pablo was prompt, polite and knowledgeable. From the start he suspected what the problem was and he was right. He answered all my questions."
monica O.
san antonio, texas
chelsea R.
san antonio, texas
"Thorough customer service"
donald C.
san antonio, texas
"Great customer servicing Mr Gillermo Martinez was a excellent."
mr. faught F.
san antonio, texas
michael G.
converse, texas
"Also explained everything in detail what he was checking he assured me that everything wasn't working order and that I should call them back within about 3 months just to double-check for the air conditioning unit. Very professional very informed of everything to do with air conditioning and heating definitely a credit to your organization"
jayne I.
san antonio, texas
meg S.
san antonio, texas
"Edgar and Jose G did a great job! Very professional and thorough"
daryl M.
schertz, texas
frankie H.
san antonio, texas
"guys do good job and on time"
michael B.
san antonio, texas
"The plumber, Larry Arriaga, was exceptional in every respect: his knowledge, explanation of the problem and management options, and his overall professionalism. I have a great deal of confidence in him."
ms dockery D.
san antonio, texas
john M.
san antonio, texas
"Good customer service, good tech service ,,, both winners"
sam T.
helotes, texas
"All of my questions were answered clearly and I was given advice on how to keep my unit running with any problems in the future."
cecilia C.
san antonio, texas
"They were professionals, nice, check everything and answer all my questions"
miller B.
universal city, texas
adolfo G.
san antonio, texas
"Had issues with the charges. was charged twice for the services, try to iron out the issue, but had no luck. had to call our bank and let them iron out the issue to where I submitted the double charges to be disputed by our bank."
david B.
live oak, texas
tracy T.
san antonio, texas
susan S.
san antonio, texas
"when tech came to do AC/heater check they tried to tell me it would cost over 8k to fix. I had my warranty company come and look at it and nothing was wrong with the system. If I had believed the tech I would have 8k for nothing and this is wrong."
yolanda W.
san antonio, texas
david B.
live oak, texas
john M.
san antonio, texas
"Just good customer service , good service gets continued clients ,, simple"
robert E.
new braunfels, texas
"We had asked about your company's knowledge with working with our electrostatic filtration system because we were having trouble with it. We were assured that you had experience. the technician changed our filter but could not turn it on. He said that they usually don't touch those systems."
mr. lawrance M.
san antonio, texas
"VERY PLEASED WITH THE JOB/WORK DONE TO RELEIVE MY WORRIES."
carolina E.
san antonio, texas
"Excellent service"
mr hensley H.
san antonio, texas
andrew P.
san antonio, texas
"Fast, friendly and effecient."
darrell D.
converse, texas
"These guys are professional and know what they are doing. They are very respectable employees."
richard M.
san antonio, texas
elizabeth R.
san antonio, texas
"Very consistent customer service, great technicians, and great value!"
mr hensley H.
san antonio, texas
judith M.
san antonio, texas
darrell D.
converse, texas
"This was an awesome team. Very professional, they know how to treat customers. They have great personalities and do really good work. This team was very respectful and had a really good work attitude. Their pricing is reasonable."
sylvia W.
san antonio, texas
antonio B.
san antonio, texas
"Because they always have done a very professional job"
judith M.
san antonio, texas
"Great service"
mr pirolo P.
helotes, texas
"Friendly service."
steven K.
san antonio, texas
mrs. carolyn W.
san antonio, texas
"I have been a customer for 15 years for heating and air conditioning needs but recently had a plumbing problem. SA Service Experts quickly responded and solved my problem."
mr myers M.
san antonio, texas
john S.
san antonio, texas
"First and foremost, it is your people. All of the technicians I have dealt with are really fun to have around. The make me feel like we are old friends."
nan J.
san antonio, texas
"Good AC/furnace. Very pleased with it. Technician was very knowledgeable and did a great job."
carlos Q.
spring branch, texas
"Professional service and prices are very reasonable."
don M.
san antonio, texas
"Pablo was very easy to work with and he was very professional."
victor S.
san antonio, texas
"Quick scheduling of service and tech fixed problem. Also honored warranty with no cost to us."
ms dockery D.
san antonio, texas
"I had a very unique situation at my residence: on Cool it would blow heat and on Heat it would blow cool. It took multiple appointments from three different technicians over many weeks to solve the issue. At times it was frustrating but I felt the techs were doing their best. Finally in the end Jose figured out my problem and I have had no issues since."
kim B.
san antonio, texas
"My tech was very knowledgeable and provided some good intel for our system. Polite and courteous as well."
thomas F.
san antonio, texas
"Quick easy professional service"
terry R.
san antonio, texas
"My first experience with the company was positive, but the second service was unsatisfactory. I will not use SA Air because I do not reside in SA anymore. I am dissatisfied with the last service because we requested AC system maintenance, but the report shows only exception. From observation, all dirty elements are still dirty and we do not have any report of what maintenance has been done."
kimberly B.
san antonio, texas
carlos Q.
spring branch, texas
"Prompt service with accurate recommendations for maintenance."
mrs davis D.
san antonio, texas
bonita K.
san antonio, texas
"Very nice and knowledgeable techs."
erik J.
san antonio, texas
"Schedule an appointment and technician service is quick. Sometimes they dont have required parts to repair the equipment in the same day."
john B.
san antonio, texas
"Well, lets see I had a new air conditioning u it put in my Dads house on August 11, 2022. The technicians that put it in, tore down the frame to the attic entry. They left the pieces of frame laying in several places with the nails sticking out. When they were finished, one of the men took what my father thought was the check for $9700. They waited 5 days to let me know that it was actually the receipt for the cashiers check. The trash was picked up 2 days earlier so I could not find the actual check. The told the business department that the bank would not cover the check for 90 days but that I would pay 1/3 each month for the next 3 months. They continued to call, even though each month, I paid them $ 3233.00. They also reported me to a collection agency. Right after, I paid the last installment a few days later the temperature dropped considerably and the heater was blowing cold air. One night, it was 41 degrees in my 87 year old Fathers house. Come to find out, the had never hooked up or turned on the gas. That was for 3 full months!"
charles R.
san antonio, texas
merrily M.
converse, texas
connie D.
san antonio, texas
"I have used them for many years and have had no problems."
thomas F.
san antonio, texas
"Quick good service, honest answers to questions"
mr. faught F.
san antonio, texas
anthony N.
schertz, texas
"My answer to this question is to long to type out. Could someone please call me"
larry R.
san antonio, texas
"Due to issue with Part and having to call all the way to the General Manager to get it resolved. Pedro did great job installing new part!"
jerry S.
san antiono, texas
"Technician was very professional and knowlegeable"
fernando S.
san antonio, texas
"Last summer I paid your company $700 for a circuit board to be installed in my furnace. Unfortunately, they left my unit inoperable, and my heater would not turn on. I expect my system to work without having to contact you to get it working. I posted a note on the front door informing the next repair tech that your company did the last repair on my system. He said there was a hose that needed to be moved and charged me $160. I told him the customer service rep said I could let him know that I could get a free service trip by letting him know that all I needed to do was let him know about the free offer. He said I was supposed to get that arranged before he showed up at my house. Only after I told him Im going to contact the company did he decide to tell me go to my computer to set up the free trip details. Then he said my motor was making noise and asked me if I wanted to get an estimate to replace it. I told him I just had the motor replaced a few days before your company replaced my $700 circuit board. He said this company didnt replace it and that this motor that was replaced was not for the heater. I should have been charged anything since your company should have made sure thew heater would also with the new $700 circuit board. I guess you train your techs to try to rip off your customers thinking that customers are stupid and dont know what a blower motor is? He didnt bother to think that my unit was left in non-working condition by the previous tech and charged me $100 for doing diagnostics regarding the unfinished job by your previous techs that left my system inoperable. Without trust there is no relationship to keep with scammer techs that rip off customers"
travis P.
san antonio, texas
"The technician showed up 3 hrs past the time window I was given. I did not get a phone call or heads up that he was running late until about 2.5 hrs past the time window given. He seemed more interested in upselling additional products than checking the system properly. The biggest reason for the rating though is the technician told me my refrigerant levels were at 0. Which I doubted as everything was running properly. But to be safe, I went through my home warranty and had to spend additional money for them to send someone to check on the supposed low refrigerant/leak. Turns out the refrigerant levels were totally fine. The problem was the technician did not read the levels properly. Our OD unit has valves that have to be opened manually in order to open the lines and get a proper reading. I learned this from the technician sent by my home warranty company."
norma H.
san antonio, texas
"My husband and I have limited communication abilities. Pablo, the technician,, took time to explain and help us understand the priority of recommended services."
ms weaver W.
san antonio, texas
"Extremely professional crew."
sudha V.
san antonio, texas
james L.
san antonio, texas
ramon S.
san antonio, texas
"Very professional and informative"
pat J.
san antonio, texas
"Quick response to a late Friday afternoon call for an AC unit that wasnt working. The tech arrived and repaired the unit in less that an hour."
ben D.
san antonio, texas
"Great service and prompt"
robert G.
san antonio, texas
"Honest, knowledgeable, reasonable."
john C.
san antonio, texas
"You are dependable and pleasant!"
david H.
schertz, texas
"You have always provided professional, friendly and, most importantly, honest service. I've recommended you to several friend and acquaintances when given the opportunity."
donna C.
san antonio, texas
david R.
seguin, texas
"This company by far is second to none! Every single technician that worked on my home provides outstanding service! The wealth of knowledge that this team has is ridiculous. By the time they leave my home, I feel as if I earned a PHD in their field! Each technician takes the time to explain what they are doing, why they are doing it, and how important it is. They even provided steps on how to do Preventive maintenance as a home owner. There were little confusion on the appointment time but thats minor compare to the service this company provides. 100% recommend this company! I truly hope the Leadership knows the quality and talent of their employees. Thanks again!"
janet M.
san antonio, texas
"The techs are always late. It seems that when you book appointments, you neglect to consider the number of units at each place. This causes a major backup when multiple stops have multiple units"
monica D.
selma, texas
john S.
san antonio, texas
"The customer service is top rate. Love the technicians. Great people. They do more than I ever expected. They pointed out areas that need attention. This way I won't have down time later."
mrs harris H.
san antonio, texas
"Jose came that morning and performed my fall check on my a/c and noticed an issue with my hot water heater. Larry and Aaron (plumbers) provided courteous and professional service while replacing the hot water heater. Larry and Aaron were able to get my hot water heater replaced in a timely matter that same day. I really appreciated the prompt service and resolution to the problem."
linda V.
san antonio, texas
gene S.
san antonio, texas
"Everything was checked and any corrective action that was needed was accomplisher."
mr. denson D.
san antonio, texas
sue T.
san antonio, texas
"No personal experience with service"
ken G.
san antonio, texas
virginia B.
san antonio, texas
molly R.
san antonio, texas
"Cost is high"
mrs. davis D.
san antonio, texas
barbara W.
san antonio, texas
gilbert C.
san antonio, texas
"Professionalism and promptness of service"
leslie bryce B.
san antonio, texas
"All staff were excellent."
michael B.
san antonio, texas
mrs davis D.
san antonio, texas
william G.
san antonio, texas
joan H.
san antonio, texas
alex A.
san antonio, texas
"Nichole and Edgar were Great!! Never had a problem with your service techs . Always Great,Always Cordial/ Always Informative"
frankie H.
san antonio, texas
"did what neded"
james Y.
san antonio, texas
robert F.
san antonio, texas
mrs davis D.
san antonio, texas
"Very professional"
alex A.
san antonio, texas
"Always sending knowledgable technicians and very courteous"
roberto M.
san antonio, texas
"Very informative"
gene S.
san antonio, texas
"Technician on time and knowledgeable about the tune up."
mari curtin C.
san antonio, texas
terri G.
san antonio, texas
"The service tech was very informative and friendly"
ron D.
san antonio, texas
"The cost to replace my warranted Heat Sequencer was a little high in my opinion."
robert F.
san antonio, texas
"I normally don't provide a rating of 10 as there is always room to improve or strive for excellence."
yolanda M.
san antonio, texas
"Reliable, professional"
nichole F.
san antonio, texas
sixta B.
converse, texas
"Very courteous workers explained the process and even showed me when some of the main components that are causing problems to my hvac system are."
yolanda W.
san antonio, texas
"The technician was 1/2 hour late and I received no call to inform me. And he tracked dried mud into my house. This is not my usual experience with your company. I have been very happy in the past."
edna H.
san antonio, texas
"You do a good job your tech are very polite"
rufina H.
universal city, texas
"Insulation that was installed in July was fine poorly. It is falling out if the attic into the garage. When inspected, the only resolution offered was to pay 600 for a net. This is unacceptable."
maria P.
san antonio, texas
"I have been a customer for at least 30 years and have received excellent service. When there have been hiccups the problem is taken care of to my satisfaction."
sandra W.
san antonio, texas
"Techs are prompt, courteous & efficient. Reasonable price."
harry A.
san antonio, texas
"Excellent technicians,great service, knowledgeable and efficient."
ms stiles S.
san antonio, texas
"Service Experts have always arrived on time and provide excellent service."
john G.
windcrest, texas
robert G.
san antonio, texas
"They're honest, knowledgeable and answer all my questions. No high pressure sales."
david S.
san antonio, texas
henry L.
san antonio, texas
"Good service by knowledgeable people."
mr duncan D.
san antonio, texas
"I felt I was over changed for a ultraviolet light replacement. Charged $325.00 for a $100 light that took about 5 minutes to replace"
paul V.
san antonio, texas
"tech was great"
mr. pinkstaff P.
san antonio, texas
howard G.
san antonio, texas
"Pablo informed me of animal dropping in attic...really appreciate that..."
col. rozsypal R.
san antonio, texas
"Oscar was very kno"
mr graham G.
san antonio, texas
mr lopez L.
san antonio, texas
"Most of your technicians are I know one for sure I wouldnt recommend n I would hate to have him work on someone I know"
barbara C.
san antonio, texas
"They were prompt and courteous."
maria P.
san antonio, texas
"I have been a customer for over 20 years and have received good service."
jacqueline M.
san antonio, texas
robert G.
san antonio, texas
"They have always been honest about what needed to be done on my HVAC system."
irene S.
san antonio, texas
"I am always provided with very good customer service."
anne W.
san antonio, texas
albert H.
san antonio, texas
gregory M.
san antonio, texas
gabriel M.
san antonio, texas
"Great service, friendly and courteous"
armando D.
san antonio, texas
"Technician went above and beyond to repair shower faucet."
janie T.
cibolo, texas
rene R.
san antonio, texas
rodolfo T.
san antonio, texas
"Jose walked me through the whole process of what is the owners responsibility. I've had numerous technicians come over but non as through as he was."
bonita K.
san antonio, texas
"Its reassuring to have them come out every 6 months to check things out."
albert H.
san antonio, texas
"Competent technician. Good service"
casimir Z.
helotes, texas
"too EXPENSE: LABOR AND PRODUCT"
ian T.
san antonio, texas
"Pablo was very helpful, honest, and knew what he was doing."
mary solis S.
san antonio, texas
"The Tech was very polite and professional, did his job and when his partner arrived they both were very kind. I appreciated their work ethic and can not say enough for their time and helping me with my a/c problem."
mr. faught F.
san antonio, texas
"This was the best,\most complete checkup since I have been in the monthly program. Both technicians were very friendly & informative about my system and any issues that need addressing. Was a great experience."
mrs hampton H.
san antonio, texas
chris F.
san antonio, texas
johnny S.
san antonio, texas
"Great service"
eli A.
san antonio, texas
mr. frye F.
san antonio, texas
"Oscar knew of the problem and fixed the issue speedily. His knowledge and professionalism was A-One. Oscar was very pleasant and courteous and explained to me the steps and maintenance he preformed on our unit."
george W.
san antonio, texas
"Professionalism"
mr newman N.
san antonio, texas
"Service tech gave valuable information on maintaining my HVAC system."
mrs robinson R.
san antonio, texas
"With the exception of one horrible incident. I believe that that was an isolated incident and not the integrity of the company."
william L.
san antonio, texas
"Technician is knowledgeable, friendly, courteous, and dependable. Service is available 24/7. Customer satisfaction is a priority."
janice A.
hollywodd park, texas
morgan D.
san antonio, texas
"Still think that the Lennox Coils are a problem, they should last more than 3 years, Labor and freon cost me $1,467.00, but San Antonio Air identified the problem and as of last night the A/C is working GREAT!!"
peter K.
bulverde, texas
george W.
san antonio, texas
"Because of the excellent service"
kenneth B.
san antonio, texas
"Technician explained why the parts were needed."
mr contreras C.
san antonio, texas
"Thoroughly professional and courteous technicians"
richard M.
san antonio, texas
rusty B.
san antonio, texas
"When my AC went out and I scheduled my appointment a rep called back to verify that was the right time because they could get someone out sooner if I wanted. They care about their customers."
melissa S.
fair oaks ranch, texas
"As always, Oscar serviced our systems and gave us information about what was done. He knows how to maintain our systems and can anticipate any future problems."
marissa P.
san antonio, texas
"Excellent service!"
judy L.
san antonio, texas
"Pablo was a very knowledgeable technician and answered all my questions with much patience and kindness!"
kimberly B.
san antonio, texas
"service and dependable team"
john G.
windcrest, texas
"Edgar was my go-to guy and then he got promoted. Jose Martinez is now my go-to guy and he is fantastic also."
barry C.
helotes, texas
"Very responsive to customers."
andrew A.
selma, texas
maria N.
san antonio, texas
paul P.
atascosa, texas
ray W.
san antonio, texas
"great service"
ted M.
san antonio, texas
"SA Air treated me well from the very first moment to the last. They went above and beyond in communication and in the fulfillment of my expectations."
arturo S.
converse, texas
"Very proffesional"
mr lasswell L.
san antonio, texas
"Reliability, thorough, congenial, informative"
gilbert C.
san antonio, texas
"Paul Sr, Paul Jr did an awesome job. Very professional and kind."
ernesto D.
san antonio, texas
"Our appointment was not on time."
victor S.
san antonio, texas
"Professional on time work done well honored warranty."
don H.
universal city, texas
"Service, product, personnel great."
robert R.
san antonio, texas
"very good customer service"
william J.
converse, texas
"Mr. Jose A was right on time. He spent alot of his time doing a good job. This was yesterday. Today, 9-7-22, there still a small Leak. Please notifly him and let him Know. It's not a big one but it's wet underneath the New Shut Off Kit. Hope you send Jose A again. Thanks."
mr. cleveland C.
san antonio, texas
"Been there for me since the beginning"
reed A.
san antonio, texas
"Timely, curtious, through and on multiple occasions have saved me from costly repairs in the future"
lois B.
san antonio, texas
"I had new ductwork installed in May 2015. Sometime between July 1 and June 1 the strapping holding up the ductwork collapsed. I called it in and have had 2 technicians out. The last taped up some things but did nothing as for as I can tell to reattach the ductwork. Straps are still hanging . Ductwork on floor of attic. That still attached is sagging. I asked him for general manager name and number. He refused to give it to me. I am not happy!"
matt H.
san antonio, texas
"Pablo was very professional and explained everything he was doing. He went over recommended services and provided tips we could do for system maintenance"
maria N.
san antonio, texas
"They are very profesional at what they do."
mr. bauer B.
san antonio, texas
"Ezekiel was very professional. explained the status of the AC units in an understandable way, and completed all tasks that we agreed in."
don H.
universal city, texas
"Excellent product and service."
barbie G.
san antonio , texas
"Jose shared money saving programs with me. Been customer for 15 years and new program he shared would save me at least $30.00."
patricia Z.
san antonio, texas
"I never realized how inexpensive it was to have a maintenance plan for our AC unit. It's affordable, all your technicians are professional, kind, and all-around helpful."
koby S.
san antonio, texas
"Great service with well trained experts!"