San Antonio Air Service Experts Reviews

"friendly surface answered questions gave good advice"

"Professional, great service"

"They spent a lot of hours making sure everything was working"

"We have always been taken care of."

"Edgar and Jose g did a great job"

"Pablo was prompt, polite and knowledgeable. From the start he suspected what the problem was and he was right. He answered all my questions."

"Thorough customer service"

"Great customer servicing Mr Gillermo Martinez was a excellent."

"Also explained everything in detail what he was checking he assured me that everything wasn't working order and that I should call them back within about 3 months just to double-check for the air conditioning unit. Very professional very informed of everything to do with air conditioning and heating definitely a credit to your organization"

"Edgar and Jose G did a great job! Very professional and thorough"

"guys do good job and on time"

"The plumber, Larry Arriaga, was exceptional in every respect: his knowledge, explanation of the problem and management options, and his overall professionalism. I have a great deal of confidence in him."

"Good customer service, good tech service ,,, both winners"

"All of my questions were answered clearly and I was given advice on how to keep my unit running with any problems in the future."

"They were professionals, nice, check everything and answer all my questions"

"Had issues with the charges. was charged twice for the services, try to iron out the issue, but had no luck. had to call our bank and let them iron out the issue to where I submitted the double charges to be disputed by our bank."

"when tech came to do AC/heater check they tried to tell me it would cost over 8k to fix. I had my warranty company come and look at it and nothing was wrong with the system. If I had believed the tech I would have 8k for nothing and this is wrong."

"Just good customer service , good service gets continued clients ,, simple"

"We had asked about your company's knowledge with working with our electrostatic filtration system because we were having trouble with it. We were assured that you had experience. the technician changed our filter but could not turn it on. He said that they usually don't touch those systems."

"VERY PLEASED WITH THE JOB/WORK DONE TO RELEIVE MY WORRIES."

"Excellent service"

"Fast, friendly and effecient."

"These guys are professional and know what they are doing. They are very respectable employees."

"Very consistent customer service, great technicians, and great value!"

"This was an awesome team. Very professional, they know how to treat customers. They have great personalities and do really good work. This team was very respectful and had a really good work attitude. Their pricing is reasonable."

"Because they always have done a very professional job"

"Great service"

"Friendly service."

"I have been a customer for 15 years for heating and air conditioning needs but recently had a plumbing problem. SA Service Experts quickly responded and solved my problem."

"First and foremost, it is your people. All of the technicians I have dealt with are really fun to have around. The make me feel like we are old friends."

"Good AC/furnace. Very pleased with it. Technician was very knowledgeable and did a great job."

"Professional service and prices are very reasonable."

"Pablo was very easy to work with and he was very professional."

"Quick scheduling of service and tech fixed problem. Also honored warranty with no cost to us."

"I had a very unique situation at my residence: on Cool it would blow heat and on Heat it would blow cool. It took multiple appointments from three different technicians over many weeks to solve the issue. At times it was frustrating but I felt the techs were doing their best. Finally in the end Jose figured out my problem and I have had no issues since."

"My tech was very knowledgeable and provided some good intel for our system. Polite and courteous as well."

"Quick easy professional service"

"My first experience with the company was positive, but the second service was unsatisfactory. I will not use SA Air because I do not reside in SA anymore. I am dissatisfied with the last service because we requested AC system maintenance, but the report shows only exception. From observation, all dirty elements are still dirty and we do not have any report of what maintenance has been done."

"Prompt service with accurate recommendations for maintenance."

"Very nice and knowledgeable techs."

"Schedule an appointment and technician service is quick. Sometimes they dont have required parts to repair the equipment in the same day."

"Well, lets see I had a new air conditioning u it put in my Dads house on August 11, 2022. The technicians that put it in, tore down the frame to the attic entry. They left the pieces of frame laying in several places with the nails sticking out. When they were finished, one of the men took what my father thought was the check for $9700. They waited 5 days to let me know that it was actually the receipt for the cashiers check. The trash was picked up 2 days earlier so I could not find the actual check. The told the business department that the bank would not cover the check for 90 days but that I would pay 1/3 each month for the next 3 months. They continued to call, even though each month, I paid them $ 3233.00. They also reported me to a collection agency. Right after, I paid the last installment a few days later the temperature dropped considerably and the heater was blowing cold air. One night, it was 41 degrees in my 87 year old Fathers house. Come to find out, the had never hooked up or turned on the gas. That was for 3 full months!"

"I have used them for many years and have had no problems."

"Quick good service, honest answers to questions"

"My answer to this question is to long to type out. Could someone please call me"

"Due to issue with Part and having to call all the way to the General Manager to get it resolved. Pedro did great job installing new part!"

"Technician was very professional and knowlegeable"

"Last summer I paid your company $700 for a circuit board to be installed in my furnace. Unfortunately, they left my unit inoperable, and my heater would not turn on. I expect my system to work without having to contact you to get it working. I posted a note on the front door informing the next repair tech that your company did the last repair on my system. He said there was a hose that needed to be moved and charged me $160. I told him the customer service rep said I could let him know that I could get a free service trip by letting him know that all I needed to do was let him know about the free offer. He said I was supposed to get that arranged before he showed up at my house. Only after I told him Im going to contact the company did he decide to tell me go to my computer to set up the free trip details. Then he said my motor was making noise and asked me if I wanted to get an estimate to replace it. I told him I just had the motor replaced a few days before your company replaced my $700 circuit board. He said this company didnt replace it and that this motor that was replaced was not for the heater. I should have been charged anything since your company should have made sure thew heater would also with the new $700 circuit board. I guess you train your techs to try to rip off your customers thinking that customers are stupid and dont know what a blower motor is? He didnt bother to think that my unit was left in non-working condition by the previous tech and charged me $100 for doing diagnostics regarding the unfinished job by your previous techs that left my system inoperable. Without trust there is no relationship to keep with scammer techs that rip off customers"

"The technician showed up 3 hrs past the time window I was given. I did not get a phone call or heads up that he was running late until about 2.5 hrs past the time window given. He seemed more interested in upselling additional products than checking the system properly. The biggest reason for the rating though is the technician told me my refrigerant levels were at 0. Which I doubted as everything was running properly. But to be safe, I went through my home warranty and had to spend additional money for them to send someone to check on the supposed low refrigerant/leak. Turns out the refrigerant levels were totally fine. The problem was the technician did not read the levels properly. Our OD unit has valves that have to be opened manually in order to open the lines and get a proper reading. I learned this from the technician sent by my home warranty company."

"My husband and I have limited communication abilities. Pablo, the technician,, took time to explain and help us understand the priority of recommended services."

"Extremely professional crew."

"Very professional and informative"

"Quick response to a late Friday afternoon call for an AC unit that wasnt working. The tech arrived and repaired the unit in less that an hour."

"Great service and prompt"

"Honest, knowledgeable, reasonable."

"You are dependable and pleasant!"

"You have always provided professional, friendly and, most importantly, honest service. I've recommended you to several friend and acquaintances when given the opportunity."

"This company by far is second to none! Every single technician that worked on my home provides outstanding service! The wealth of knowledge that this team has is ridiculous. By the time they leave my home, I feel as if I earned a PHD in their field! Each technician takes the time to explain what they are doing, why they are doing it, and how important it is. They even provided steps on how to do Preventive maintenance as a home owner. There were little confusion on the appointment time but thats minor compare to the service this company provides. 100% recommend this company! I truly hope the Leadership knows the quality and talent of their employees. Thanks again!"

"The techs are always late. It seems that when you book appointments, you neglect to consider the number of units at each place. This causes a major backup when multiple stops have multiple units"

"The customer service is top rate. Love the technicians. Great people. They do more than I ever expected. They pointed out areas that need attention. This way I won't have down time later."

"Jose came that morning and performed my fall check on my a/c and noticed an issue with my hot water heater. Larry and Aaron (plumbers) provided courteous and professional service while replacing the hot water heater. Larry and Aaron were able to get my hot water heater replaced in a timely matter that same day. I really appreciated the prompt service and resolution to the problem."

"Everything was checked and any corrective action that was needed was accomplisher."

"No personal experience with service"

"Cost is high"

"Professionalism and promptness of service"

"All staff were excellent."

"Nichole and Edgar were Great!! Never had a problem with your service techs . Always Great,Always Cordial/ Always Informative"

"did what neded"

"Very professional"

"Always sending knowledgable technicians and very courteous"

"Very informative"

"Technician on time and knowledgeable about the tune up."

"The service tech was very informative and friendly"

"The cost to replace my warranted Heat Sequencer was a little high in my opinion."

"I normally don't provide a rating of 10 as there is always room to improve or strive for excellence."

"Reliable, professional"

"Very courteous workers explained the process and even showed me when some of the main components that are causing problems to my hvac system are."

"The technician was 1/2 hour late and I received no call to inform me. And he tracked dried mud into my house. This is not my usual experience with your company. I have been very happy in the past."

"You do a good job your tech are very polite"

"Insulation that was installed in July was fine poorly. It is falling out if the attic into the garage. When inspected, the only resolution offered was to pay 600 for a net. This is unacceptable."

"I have been a customer for at least 30 years and have received excellent service. When there have been hiccups the problem is taken care of to my satisfaction."

"Techs are prompt, courteous & efficient. Reasonable price."

"Excellent technicians,great service, knowledgeable and efficient."

"Service Experts have always arrived on time and provide excellent service."

"They're honest, knowledgeable and answer all my questions. No high pressure sales."

"Good service by knowledgeable people."

"I felt I was over changed for a ultraviolet light replacement. Charged $325.00 for a $100 light that took about 5 minutes to replace"

"tech was great"

"Pablo informed me of animal dropping in attic...really appreciate that..."

"Oscar was very kno"

"Most of your technicians are I know one for sure I wouldnt recommend n I would hate to have him work on someone I know"

"They were prompt and courteous."

"I have been a customer for over 20 years and have received good service."

"They have always been honest about what needed to be done on my HVAC system."

"I am always provided with very good customer service."

"Great service, friendly and courteous"

"Technician went above and beyond to repair shower faucet."

"Jose walked me through the whole process of what is the owners responsibility. I've had numerous technicians come over but non as through as he was."

"Its reassuring to have them come out every 6 months to check things out."

"Competent technician. Good service"

"too EXPENSE: LABOR AND PRODUCT"

"Pablo was very helpful, honest, and knew what he was doing."

"The Tech was very polite and professional, did his job and when his partner arrived they both were very kind. I appreciated their work ethic and can not say enough for their time and helping me with my a/c problem."

"This was the best,\most complete checkup since I have been in the monthly program. Both technicians were very friendly & informative about my system and any issues that need addressing. Was a great experience."

"Great service"

"Oscar knew of the problem and fixed the issue speedily. His knowledge and professionalism was A-One. Oscar was very pleasant and courteous and explained to me the steps and maintenance he preformed on our unit."

"Professionalism"

"Service tech gave valuable information on maintaining my HVAC system."

"With the exception of one horrible incident. I believe that that was an isolated incident and not the integrity of the company."

"Technician is knowledgeable, friendly, courteous, and dependable. Service is available 24/7. Customer satisfaction is a priority."

"Still think that the Lennox Coils are a problem, they should last more than 3 years, Labor and freon cost me $1,467.00, but San Antonio Air identified the problem and as of last night the A/C is working GREAT!!"

"Because of the excellent service"

"Technician explained why the parts were needed."

"Thoroughly professional and courteous technicians"

"When my AC went out and I scheduled my appointment a rep called back to verify that was the right time because they could get someone out sooner if I wanted. They care about their customers."

"As always, Oscar serviced our systems and gave us information about what was done. He knows how to maintain our systems and can anticipate any future problems."

"Excellent service!"

"Pablo was a very knowledgeable technician and answered all my questions with much patience and kindness!"

"service and dependable team"

"Edgar was my go-to guy and then he got promoted. Jose Martinez is now my go-to guy and he is fantastic also."

"Very responsive to customers."

"great service"

"SA Air treated me well from the very first moment to the last. They went above and beyond in communication and in the fulfillment of my expectations."

"Very proffesional"

"Reliability, thorough, congenial, informative"

"Paul Sr, Paul Jr did an awesome job. Very professional and kind."

"Our appointment was not on time."

"Professional on time work done well honored warranty."

"Service, product, personnel great."

"very good customer service"

"Mr. Jose A was right on time. He spent alot of his time doing a good job. This was yesterday. Today, 9-7-22, there still a small Leak. Please notifly him and let him Know. It's not a big one but it's wet underneath the New Shut Off Kit. Hope you send Jose A again. Thanks."

"Been there for me since the beginning"

"Timely, curtious, through and on multiple occasions have saved me from costly repairs in the future"

"I had new ductwork installed in May 2015. Sometime between July 1 and June 1 the strapping holding up the ductwork collapsed. I called it in and have had 2 technicians out. The last taped up some things but did nothing as for as I can tell to reattach the ductwork. Straps are still hanging . Ductwork on floor of attic. That still attached is sagging. I asked him for general manager name and number. He refused to give it to me. I am not happy!"

"Pablo was very professional and explained everything he was doing. He went over recommended services and provided tips we could do for system maintenance"

"They are very profesional at what they do."

"Ezekiel was very professional. explained the status of the AC units in an understandable way, and completed all tasks that we agreed in."

"Excellent product and service."

"Jose shared money saving programs with me. Been customer for 15 years and new program he shared would save me at least $30.00."

"I never realized how inexpensive it was to have a maintenance plan for our AC unit. It's affordable, all your technicians are professional, kind, and all-around helpful."

"Great service with well trained experts!"

"Oscar found the problem: the tech who came out the prior Wednesday to do seasonal checkup failed to reconnect one wire, which resulted in our A/C to stop cooling on Sunday. Oscar fixed the problem and we were feeling cool air quickly! From now on I only want Oscar to service our system!"

"Fast, easy, and competent tech, call center, everyone involved"

"Very knowledgeable and helpful"

"The techs were very friendly, professional, knowledgeable' and helpful."

"The tech was very informative and enthusiastic."

"On time, knowledgable, courteous !"

"Communication between call center to technician was horrible"

"Larry was very good! My only concern is that I think the price was very high!! But thats not Larrys fault!! I got a price estimate from another place that was $150 less to do more including replacement of the other element and cleaning out!"

"super service and knowledge."

"Technicians, Paul Jr and Juan Carlos, failed to reattach the furnace exhaust air vent after replacing the A-coil. This negligence, if not caught and fixed by me, could have resulted in carbon monoxide poisoning in my house. Furthermore, the billing department has failed to refund me $99 and is very difficult to get a hold of. I called multiple days at different times with no resolution."

"Great service."

"hard working technicians who completed the job in a day"

"Jonathan was very thorough and brought up a lot of issues ($4,000 plus cost) that it made me wonder why the previous reps had not not found some issues on their trips. He said one of the units needed 1 pound of refrigerant but did not put some in. Also, the time slot for us was 10 - 12 and someone called and said the rep would be here a little after 12. He didnt show up until 1:45."

"Very helpful"

"Top personel. Friendly. Efficient. Great product and service"

"Oscar the tech was really nice"

"Courteous and timely personnel."

"Nice employees, easy scheduling, good work, financing available"

"The monthly protection plan is quite expensive."

"Although we had problems with the service, Alex the manager and rest of the crew were very nice and knowledgeable"

"On time, courteous and expedient service."

"Prompt, friendly, professional service. Juan and Paul Jr. took the time to explain to us what they were doing. It was very much appreciated."

"Whenever we have a problem we know that Oscar can diagnose and fix it."

"Professional service"

"The person on the other end of the phone line is never the same and delivers questionable service."

"Was very happy with the technicians that serviced my ac system. They were very knowledgeable and professional in their services!"

"Because they send a tech that was very nice but needed more experience . Our air conditioner was working and after he left it stopped working. He told us everything was great. Another person finally came after the weekend with no air and he found a Freon leak. The company treated us fair but when you have asthma heat sets it off. That is why we had it checked"

"The company has provided great response when I needed it."

"Jose explained all he serviced. Jose and Christian were both very professional and resolved the problem."

"the tec was very through and checked my system out and explained what he was doing"

"Service technician was knowledgeable professional and efficient very friendly explained everything so I could understand it and completed the job got my unit working and I have all the confidence in his work."

"Christopher did an excellent job of inspecting our units (inside and outside) and explained the results of the inspection."

"Jesus was amazing. Professional, efficient, and responsive."

"Knowledge and friendly"

"Arrived promptly, wore a uniform, wore shoe covers in the house, courteous. Did not return water hose to place he found it."

"Professional & efficient."

"Edgar did a fantastic job pinpointing the issues that were going on with the HVAC. We are grateful that he took the time to review the issues and provide helpful feedback."

"VERY HAPPY WITH THE SERVICE AND THE KNOWLEDGE OF THE TECHNICIAN."

"Great service"

"Pablo came out at 12am to check my AC. Very knowledgeable and professional. He was able to find the problem as soon as he got in my attic and fixed it. Thank you for having such a great service technician."

"Service was good - price was high especially because I have the prepaid Fall and Spring tune up service plan."

"Thorough & professional."

"Awesome tech service"

"Will and Edgar are great technicians and know what they are doing"

"I was told over the phone that the $99 service call fee would be waived if I rejoined the protection program. It was not waived."

"Technician is very thorough, knowledgeable & professional."

"All of the staff that I worked with were extremely professional. My installers, Matthew and Chris were knowledgeable and courteous."

"No Show! We were home before, during, and after the appointment time and no one showed up."

"My technician was good in repairing unit outside. The second time he came and told me that air was leaking out of my duct work. A Comfort specialist came another day and told me there was no leaks in my duct work. That SA Air could do nothing for my old duct work because of the amount of space in the my attic, which is more like a crawl space. The Comfort specialist said that he would come back this week of 7-18-22 with the senior tech Edgar and run through the whole AC system and see if there were any inefficiencies as a courtesy to me. Got a text today there is nothing more that can be done. Well I signed a service contract with SA Air that can't comprehensively take care of my system. What is that worth???? I will be cancelling my service contract and choosing another company that will not just chalk all of my problems up to its just too hot outside!! VERY disappointed!!!!"

"I do believe the tech was Edgar/Edward. He was totally professional and showed and explained to me what my A/C needed that was not performed by Oscar or Pablo the two prior trips out. A/C is running correctly now and so far no problems. I am very happy with this Tech Edgar/Edward."

"Quick to respond, easy to get a hold of, professional, kind and willing to go the extra mile."

"Great service, experienced tech"

"Edgar is amazing and helps me understand my system"

"Svc has always been the best"

"Kind. Professional. Punctual. Knowledgeable."

"They were able to schedule an appointment quickly, and the technicians were very nice, and thorough."

"On time, technicians are Experts at their trade."

"you responded sooner than expected"

"very pleased with both service calls a/c tech and plumber, real pros"

"Always get great service"

"Service, dependable,"

"Calls made by tech before showing up and answered all my questions and concerns."

"I have always received great service."

"Techs were very friendly and knowledgeable"

"The technicians were very courteous and they explained everything that they were doing to me with the condenser and the air handler and gave me many tips for a better performance of my system. They got my AC system back up and running in no time. I was so satisfied with the service that I decided to sign up for a maintenance contract."

"Tech arrived at scheduled time and called before arriving"

"Edgar was very informative and explained what he was doing very well."

"Great customer service"

"I had to reschedule twice for my Advantage Program seasonal checkup appointment. The first two appointments resulted in no shows/calls by the technician after four hours of waiting. The third appointment went well."

"On time. Professional."

"Óscar was excellent and did a great job explaining what he was doing and his recommendations."

"Unfortunately, we were sold a defective unit. The only solution that has been given to us it to "wait until we find a solution"."

"Misleading advertisement. Poor knowlegeable technician who was only interested and prepared to recommend new AC system."

"Fixed the issue in an honest, professional manner"

"Technician was very knowledgeable, kind, and thorough."

"Excellent and quick service. Technician explained in detail what needed to be done."

"excellent service"

"only bad thing to say is I had a bad experience with the after-hours call center."

"Always a pleasure dealing with Edgar very professional and helpful"

"Oscar was courteous, professional, on time, and quick with the repair. He was also very good at explaining the issue to me."

"very responsive when I have an issue Edgar is the service technician that has taken care of us on numerous occasions-he's the absolute BEST!"

"so far they have been a good company to work on my Lennox a/c"

"The response was lightning fast and the results were exceptional"

"Great customer service and quality work"

"Technician was knowledgeable and very professional."

"I believe the technicians provide informative information. Hard to trust someone when you go see what they are doing, so you have to trust they are telling you the truth with the work and the equipment."

"Technician was very knowledgeable."

"You have always done a good job for me over the years!"

"I was happy to have service in such a quick time. Staff was also easy to talk to. I liked the free membership offer as well"

"Past services have all been positive, this time however I feel something very strange happened with the technician."

"Very knowledgeable, Courteous and thorough"

"Jonathan!!!"

"The installers were fast, efficient, and very affable. The 2 A/C HVAC units were installed quickly and with a limited amount of disruption to our family routine. They answered all of my questions thoroughly and politely."

"Everyone with whom we have been in contact at service Experts has displayed the utmost professionalism, friendliness, and timeliness. We have enjoyed years of association with you. Thanks!"

"Edgar Loredo is knowledgeable and trustworthy"

"William is a great technician, and he made the effort to fix it properly late at night"

"Pablo was very friendly and professional. Showed concerned about my specific problem. Trainee is Puerto Rican great person."

"Excellent service from trustworthy tech who kept us informed of all steps and recommendations."

"very good customer service and technician was very good in explaining the reason for the a/c problem"

"All around good service, from appt desk to technician."

"Very reliable"

"I was very impressed with the thorough job the technician did. He explained every well and asked if I had any questions."

"Very nice and professional"

"Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."

"Great technicians and finished in a timely manner"

"We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."

"Work was done well. Techs were friendly and professional."

"The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."

"The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."

"Problem was never resolved. AC still leaking. Been here 3 times. After 2nd time technician forgot to turn system back on."