San Antonio Air Service Experts Reviews

"Ruben quickly diagnosed the FIX for my A/C drain line problem and fixed completely in 1 hour."

"Top quality and totally professional service call all aspects...!"

"Luis was very thorough and professional."

"friendly, introduced himself"

"Ruben came out about sept and said my Freon was real low. He said it looked like there was a hold in the pape. He set me up for oct 15 to check it again. Well it was still full. So it looks like when it was installed the Freon was not put up to the lever it was to be."

"He was very polite and did excellent work."

"Polite, knowledgable"

"Edgar was very informative and took the time to explain tune up procedures to me."

"Very professional. Answered questions to my satisfaction."

"Always professional"

"Ruben was very thorough, and gave me a detailed explanation of how the systems functioned."

"Prompt, complete, careful inspection, and clean up, very pleasant and respectful technician."

"He knew his job and was very professional but had a friendly personality"

"Ruben did a great job finding what the problem was and fix it."

"you are just that good"

"Edgar is a star. Extremely knowledgeable & professional. We do not want any other technician looking after our system!"

"Edgar is always professional and efficient. He is also extremely friendly and just a great person. He always does an outstanding job."

"Khahi was very professional, friendly, and efficient"

"On time, very polite and explained what he did."

"Oscar is very professional..his work ethic is the best . Enjoys his work and knows what he is doing."

"Individual was very polite and did his inspection duties within a satisfied time frame."

"Oscar efficiently inspected all three units and reported any maintenance that was necessary. I will definitely request him next time."

"Prompt and professional"

"Ruben and his team impress me with their ability to get the job done, and done correctly."

"Report form indicates "No comfort concerns" and "No performance concerns," but I was not asked about either. Form asks for current attic insulation value; technician did not go into attic. Air filter was over 2 months old but was not changed."

"Chris was early, got done quickly, and communicated all I needed to know."

"Great service skills, friendly knowledge and efficient."

"techs were on time, courteous to me, friendly, and clear on what they did and found in my unit. I gave a lower score because I feel that techs should wear shoe covers going inside from the yard, and/or put down a work mat while they work in front of the unit in the house. I have to clean up after them most of the visits."

"I feel I was over charged for warranty repair. I was told it would take 4 to 5 hours. They were done in about 2 hours. $1200 dollars for to hours is awful high."

"Edgar is very knowledgeable and thorough"

"Fast service and got us set up with a new install pretty fast."

"Letty satisfactorily serviced our heater for the winter as requested. However, I had made a 10 AM appointment; she arrived at 1:00 PM and didn't seem aware that our appointment was for 10 AM."

"Oscar provided great service and solved our problem quickly."

"Edgar was very customer service oriented, friendly and knowledgeable."

"I have seen Edgar before and he is a pleasure to deal with. Efren told me about your hot water tank program and I signed up."

"Kind and knowledgeable"

"Since Carlos was no longer with the company, Edgar came out. He was very professional and answered all of our questions concerning the maintenance. He was very friendly and showed great respect for our home. We will be requesting Edgar for future visits."

"Andrew was very knowledgeable in regards to my plumbing issue."

"Thought Chris took the time to check everything throughly and took the time to explain everything he was doing to my satisfaction."

"Professional service"

"Always happy with promptness and courtesy of technician"

"No one was home, no one called to verify if anyone was home."

"Service performed was explained to me in great detail"

"Tech was pleasant and helpful"

"Edgar arrived early and was professional"

"Mike Yetman and Edgar Loredo were fantastic!!"

"1. The truck was not stocked with a filter!! 2. I was told a picture of current filter (size & model) would be sent to me. Neither worker or office staff complied. 3. I am an able bodied(?) 75 yo woman but I don't like to go into the attic AND I REALLY DID EXPECT A FILTER TO BE INSTALLRD THE SAME AS STRAND BROS DID FOR US IN AUSTIN. I'm disappointed. 4. The worker did have a surge protector on his truck for the outside unit. Why wasn't that part of the original installation?"

"Technician was very professional"

"I didn't interact personally with the technician as this is an occupied rental property. I did get an update on the status of all after the service and I appreciate that."

"The minisplits have given me problems since install. I asked Joe for additional labor warranty since they figured out the system was wired wrong and that is what froze one unit. Joe told me he would talk to big boss and get back to me yesterday afternoon or this morning. I have not heard anything and now I get an email asking how you did?! The ironic thing is I was talking to a friend of mine about how great the service was and that she should switch. I told her recently to keep looking. Ive talked to Lennox twice now and documented all the problems/visits from your company. My next step is to contact Costco to tell them my experience. I dont know what happened to your company you use to be good. Now I question everything and wonder if my equipment will fail early since it was not installed properly"

"Tech was timely. Kept me informed of every step."

"Timely and efficient"

"I had my regular fall maintenance check done and after the service check my air conditioner froze with ice even though I had absolutely no problems with my system all year. Now I'm told I need to replace it."

"Christopher was very pleasant. seemed very thorough and explained everything done and condition of equipment very well."

"On time and professional"

"Great service"

"Very professional and knowledgeable"

"He was new with his mentor he was honest about some knowlege deficits. I told most any is only half school and the other half is learend by experience,"

"Bid was much too high - competing offer was 1/3 the price with the same promised timeline. We went with the competitor and now have a working air conditioner."

"Prompt, timely, courteous."

"The problem was fixed and service technicians were knowledgeable and professional"

"The technician arrived at the time I scheduled my appointment at 11:00pm the night before. He was very thorough and explain everything to me as he diagnosed and fixed the problem."

"I appreciate the good job Mike, Matt, and Chris did. Installers Matt and Chris worked clean and with high morale. Mike was a good communicator and clearly explained what was necessary to get my new system up to code."

"good service and prompt"

"My new 12k 5 ton unit has not worked properly since installation my electric bill has doubled and i have to keep calling for service. My old unit worked fine for 10 years with no service calls"

"Chris was very professional and diagnosed our problem which was a leaking evaporator coil. He quickly scheduled us with an install team the next day. The Install Team showed up on time, and installed replaced the new coil and made sure everything was in tip top shape for the holiday weekend. They were efficient and professional."

"We had a very fast response to our call. The technician was very helpful and polite. He explained what was wrong and the repairs needed to fix it"

"The technician, Ruben, came during the time period we were expecting which was 7pm. He spent until 11 pm. diagnosing the problems that had been reoccurring for several months and FIXED them! He was very patient, knowledgable, meticulous and kept me informed of what he found and why he was doing what he was doing....even after I'm sure what had been a long day for him. Send me Ruben on all future calls!"

"I have the Ultimate Protection Plain Maintenance service plain, so why was I charged $ 49 ?>?"

"Tech was knowlegable and very responsive to our questions."

"Chri was pleasant, polite and professional."

"My ac was not working the following day after technician left and said it was fine. I paid 200. dollars for Freon when I was told needed it. The following day the company sent technician again and technician said there was too much Freon and would have to take out 1 pound. Told me I would be reimbursed but was never given my money back. I have continued to call company to only get lied to about my refund This place is a fraud! Please think twice people before using this company."

"Time was changed from 10-12 and re-scheduled 1-3 same day. Not sure my "noise" problem is fixed as I heard the noise @ 0340 this morning."

"Chris was outstanding in every aspect of explaining and detailing service provided"

"Edgar was beyond wonderful!!!!! Excellent customer service and very professional. Lovely smile."

"Professional, knowledgeable and courteous"

"Ruben was knowledge and quick to find out the issue."

"Chris was great but you ripped us off."

"I appreciate Chris's attention to detail and help!"

"Yall forgot about me. We rescheduled for the 22nd and no one showed up."

"Ruben worked so hard to install our new thermostat. He explained everything so well and was very kind."

"Still waiting for the quote."

"Was a ac quote. Provided info needed"

"Letty took her time and explained what the issue was, gave us good advice, and was very patient with us."

"my technician was very polite and explained what he did to service the unit"

"No one showed up for the appointment"

"After two missed appointments, I was very glad to get my service appointment taken care of."

"Excellent tech, did a really great job. I wish I had techs like him working for me in my business, wait a minute. I do!! Can't say enough good things about him. Caring, considerate, and will use you again. Thanks!!"

"Because Oscar was great - basically diagnosed the problem before he arrived and got us cooling again!! :)"

"Oscar explained every step as he repaired our AC, and was so good to clean everything up, including little pieces that had fallen on the ground..."

"Ruben Knew immediately the copasiter was going out. However I wish he would have told me about it before he changed it not after. Good Guy Ruben"

"Oscar was great. He checked everything top to bottom, listened to my concerns"

"I called at 10:30 pm, no one came to my house till I called back at 10:30 AM. The technician was wonderful, fast and informative."

"Quick response on repair call, quick response on visit from Consultant - same evening as the repair, quick response on quote, and extremely quick response for next day total replacement."

"Mr. Lorado was very professional. He answered all my question in precise terms. He was efficient and very neat in his work. San Antonio Air is fortunate to have him as an ac tech. I would prefer him to come to our house when possible."

"Quick response to an emergency AC repair. The technician, Edgar was very professional, honest, and courteous. He quickly diagnosed the problem and repaired it while talking me through the process."

"Chris was AWESOME! As a new home owner he was very thorough and informative. If his work echos what y'all are all about my wife and I will definitely be customers for life. Thanks Chris"

"The technician was extremely professional and knowledgeable, and communicated the issue to me very well."

"Had drainage problem with AC. This has been existing since initial install a year ago. I think problem has been corrected. I will know next time I attempt to flush drain."

"Luis was detailed in his inspection and very courteous."

"Setting up the appt was very easy. The appt was scheduled quickly."

"Always polite, prompt, expert quality."

"found problem fast and repaired"

"He did a good job."

"Edgar the Service Tech was amazing and had a great attitude for it being an after hours call at midnight."

"Tom came to our house in May for the summer tune up. He did not flush the PVC pipe which lead to our AC stopped working last Thursday 8/1. I called the 24/7 service line to have a technician come out at 9pm to fix the problem. Ruben was very knowledgeable and helpful to the situation, however, I had to pay an additional fee of $181 for the job that shouldve been done correctly by Tom back in May. Weve been very satisfied with the unit and yalls services until this point. I called the office on Friday morning to reconcile this issue, wanting a reimbursement and the representative (Andrea) said a manager will reach out to me on Monday with an update. Its now Tuesday and I still havent heard from anyone from San Antonio expert AC. I actually referred family members and friends to you guys, I hope this is not the typical type of customer service you guys provide."

"Ruben was very polite and listened to my explanation of the problem. He took the time to tell me what he was doing and why."

"Ruben came out at 11.00pm on Saturday night. He found my air conditioning was low on Freon . My air conditioner is only a year old. When he finish filling it up. It was cooler than it has ever been. You maybe wont to check to see if it has been running on low freon sense it was installed."

"Same day response and resolution of AC problem. Courteous, professional and efficient service by Ruben."

"Appointment booked and service was available immediately (within 6 hours). Great communication from home office regarding arrival time of technician. Also, Oscar was very thorough and explained everything to me. Told me prices up front before service was performed, and even showed me and left me the old worn out capacitor part."

"Chris represents your company well and is a truly good person. Also, the lady answering the phone is a pleasure to talk to. I think her name is Diane."

"The tech. was very nice and respectful under the circumstances that my wife had just passed away July 22. The tech. ( Khalil ) was very understanding with the utmost respect. I would like to say thank you to him for doing a great job and understanding my situation and giving me the respect and understanding that i needed."

"I was glad to have my issue resolved but was a bit stressed that I wasnt informed of the cost beforehand. I felt like I had no choice."

"Luis was kind and courteous, good representation of the company"

"I felt like Chris went around and check our the system, the functionality, looked for leaks, checked the freon levels, checked for ac air duct holes or leaks, and overall wellness of the system."

"Oscar was satisfactory.. the problem was with the people who answer the phone when i called to make an appointment. I intentionally called and made appointment one week out because I knew that they had to order and pickup the special kit my system uses. THEY DIDN'T DO THAT...Oscar showed up without the kit. I had to talk to supervisor twice in order to straighten things out. I was very unhappy that I had to spend hours to get the spring maintenance done. One more thing...the tech did not arrive withing time frame....and i had to call to find out what was going on....tech was 30 mins late and i had had no notification that he was running late....not good."

"Luis was on time and professional. He wore booties to protect the floors. Explained things to me."

"my AC still isnt working properly. it has never worked correctly since you replaced the compressor last summer."

"Luis is professional, thorough, and explained every process of the time-up. He is extremely pleasant person."

"I called and spoke to a very nice young lady which helped me with what I needed. She immediately set me up with the technician, Edgar Lozano and he called me when he was coming and helped us with our problem. Thank you for being so efficient and correcting the problem the same day."

"so far it is a good service."

"Prompt, courteous, thorough."

"They did the work quickly and efficiently."

"Very thorough and efficient"

"Just wanted a quote on a/c system I know what I wanted. I really didn't want to listen to a long sales pitch.. Your price wasn't remotely competitive with the bid I decided to go with. That's true even after the Costco rebate."

"Ruben is someone I trust, diagnoses accurately, shows up on time, and treats me fairly."

"He showed up on an on call and very quickly. He was friendly on the phone when he called and was very friendly and helpful when he arrived."

"Technician provided details about my unit and explained what he was doing based on the specifications for the unit"

"Tech came out sooner than expected and solved the issue quickly"

"I was not home. My husband interfaced with the technician and said he was friendly and completed the service quickly."

"11 years of great customer service. Fast friendly."

"This is 4th call for same issue. I hope he fixed it."

"Constant communication"

"The tech was amazing!"

"The technician was very good."

"Very courteous, help and took time to explain about our problem and how he fixed it."

"Tech let me know the condition and my options and never pressure me to upsell on and new products. They even take video and pictures to show me."

"Maria was very knowledgeable and personable. She knows her stuff."

"Chris diagnosed the problem and gave me several options."

"Technician was very professional and did a great job letting me know the overall condition of my HVAC system."

"Technician determined fairly quickly that the problem was not any issues with the a/c unit they installed."

"Cost was to much.but thanks for the help"

"Chris was very friendly and knowledgeable."

"The technician never showed up nor did I get a timely call of when he would make it. When I called back, I was offered to reschedule for next day. Well, the technician never showed up, again. When I called, the answering service said they were sorry for the poor service but they couldnt do anything but will leave a message for GM. Guess what, the GM never followed up. So, I am not sure where there is a breakdown in your system. You are sending me a survey for the job you guys never showed up for or had a courtesy to follow up on?? Btw, I plan on posting my experience with dates and times and names of people who did not even care online, soon."

"Thorough job with respectful explanations of what was done and what was wrong. Clean, friendly, courteous, and on time."

"There were several services provided and the technicians names are Carlos, Letty, Jose and Art. These technicians without exception were outstanding in their expertise,professionalism, honesty, precision,promptness, and customer service."

"He was very knowledgeable and answered my questions."

"Great service and price"

"Khalil was very professional and kept us informed. when he left, i was confident that all was in good working order as service was restored and identifird issues resolved."

"Technician was unprofessional and took an extremely long time (almost half an hour) to write up the paperwork after the visit. After initial entry, he walked back into our house without knocking at least three times. He also said we had a lovely home... and then asked me how much it cost."

"Friendly and courteous. Worked efficiently"

"Chris was very friendly, professional and knowledgeable in his work. A very trustworthy person and company. Love the service!!"

"The technician was thorough & explained the condition of my unit."

"excellent professional sevice"

"We had an emergency and a technician was sent promptly. He explained the problem and fixed it."

"Carlos is always very professional and efficient and lets me know what additional services will be needed at the next visit and the cost."

"He was very nice and came on a Sunday before it got too hot in our house"

"Customer service was always professional and on time. Alex was knowledgeable since the beginning of the service: Honest, kind, organize, professional, and reliable. Alex also helped us complete all paper-work, including our Costco cash card- THANK YOU ALEX!"

"Took far too long to get on site. Had to constantly follow up multiple times to request ETA and quote was exceptionally slow in coming. Did not meet our deadlines to customer. Prompt, timely service, quotes and better communication initiated by your staff would go a long way."

"Tom was very thorough and knowledgeable. He took the time to explain the different A/C components and importance of each. He had no issue in answering all my questions. Even though the job was for maintenance only, Tom provided his recommendation on what parts may soon need replacement due to it being a 10 year old A/C system."

"Customer service skills, knowledge and professionalism was top notch"

"Alex listened to my husbands concerns about our unit. Alex discussed options and solutions SA Air could offer. Very professional sales person."

"Alex very professional sales rep. He came in, introduced himself and asked how he could help. That was great. He never pushed selling me anything. He asked about my needs and then offered solutions."

"Carlos was patient and listened to my husbands questions and answered my husbands questions."

"Carlos was very professional and knowledgeable about my unit. Took the time to explain current status of my unit and answered my questions."

"Very honest and skilled. Knew what he was doing"

"He came in and explained everything that he did. Very knowledgable and courteous!"

"Very efficient, professional and nice!"

"Expert technichian and installer!"

"Thorough and careful technician, checked out everything"

"Tom was great. Very patient. Thorough explanations. Figured out the problem from the install of a new system seven months ago by our home warranty company network provider. Shoddy work. Tom explained what they did wrong, and I opted to do the repairs myself."

"Installers were on time, very courteous and professional."

"Nothing to complain about !"

"I do not blame the technician he was polite and informative it is the aftermath the repair did not even last 12 hrs after he left the unit froze and once it was turned off the unit leaked so bad it went through the first floor ceiling. i called to ask if the work was warrantied and was told no that i would have to pay another visit. that was poor taste andi decided if something that small could not be handled and i threw $350 out the door i would not purchase a unit from you to have the sane thing happen if the unit broke down thank you for showing me the type of service you provide.i purchased a unit with another company"

"The technician, Chris, was very informative about our heating and a/c's condition and provided suggestions which might help to aide in the longevity of our equipment. Very pleasant to work with. PS Thank you all for your kind expidicious service"

"The technician who came out was fantastic, only down side was pricing - were on a fairly tight budget."

"Chris was professional, personable, knowledgeable, and honest. I really enjoyed working with him."

"1st visit...Tech Luis.. extremely friendly, professional & polite, explained/answered all my questions and concerns 2nd visit for installation of drip pan & filter grill both techs(unable to remember there names @ this time)were also very professional, polite & friendly."

"fast courteous service and reasonable rates, glad my brother recommended your service"

"Good work"

"He called ahead. Arrived and was professional and polite. We were very pleased with his work.."

"The technician Thomas was splendid and very knowledge, customer service oriented, even taught me a thing or two about air conditions."

"Technician corrected the problem in a timely manner"

"Chris is very efficient and friendly. He took the time to explain exactly what he was doing."

"Ruben was professional, informative, customer oriented and comprehensive"

"The Technician was very patient and took time to explain in detail the issue. The office manager was super helpful as well"

"very good customer service and very courteous"

"Did not get visit Sunday like originally promised. When tech came Mon afternoon, she ran out of Freon & has to go back. Since the repair, the ac is still not reaching desired temperature and it now makes a constant high-pitched whistle. Technician forgot her ladder here, didnt return my call when I called regarding that, then called repeatedly/urgently while I was at work when she just showed up at my house without notice, interrupting my work meeting as my phone kept ringing."

"Was told I needed coolant, coil, new system! Got second check from someone else and didnt need any of these!"

"The Unit is till not cooling despite the recommendations made by technician- I think if i pay for professional service and their expertise, the unit should be working properly. Why do pay for a recommendation that was not accurate?"

"Technician arrived fairly fast and was able to identify and fix the issue"

"Chris was professional and did a great job explaining everything."

"Quick arrival Friday night."

"Edgar did an excellent job identifying yet another failed coil! This same time last year tech couldnt find leak yet coil was frozen and I had a history of bad coils. Had he identified this last May my warranty was still in effect. This May I was told it had just expired in December! Scratching my head as to why pay for preventive maintenance only for this to happen. Even I knew from the history of this new system that it should not have been leaking and the coil freezing.....but it wasnt identified during the 5/15/18 visit... Im still waiting to speak with someone about this. Thank you"

"Timely"

"Appreciate the quick response and action."

"Today's service technicians (6/4/2019) were great as were the original installers on 29 May 2019. The original condensate pump was defective and was replaced today. I was not happy with appt scheduling. The original install was supposed to start 9:00 and didn't start until 1:00 because installers were sent elsewhere. There were numerous other scheduling delays, etc."

"it was confusing"

"Service call was answered quickly, appointment scheduled easily, Carlos was professional and knowledgeable."

"I really do appreciate the effort our technician Edgar does in providing detail explanation of my AC system. Edgar goes above and beyond, and keeps the jargon simple.."

"Ruben tried to over charge me. After looking at my unit, he told me the motor was broke. He said it would be $500 to $1000 for a new one. Because of Sunday and Monday being a holiday, he got back with me Tuesday and said the motor would be $1700. I called another company and they charged me $550..."

"Very deceptive price estimate sheet. Utterly ridiculous cost of $35,000 for a system based on 2 mini splits. Salesman was great the first meeting, then pulled out classic tactics for the second."

"Chris was very thorough and courteous. I feel like he did a good job checking out our system and explaining service programs."

"Edgar always does a solid job - we will continue to request him."

"2 dead aquirrels in attic, could have told me before closing up or voly teering to dispose of. I could have provided trash can."

"Planning. Communication. Service. All great. Thank you"

"Edgar was thorough and explained everything in terns I could understand"

"Friendly and knowledgeable rep"

"Ruben did well but did not offer to change out my ac filter that did needed to be changed. I had filter out in the garage and he did see but did not change."

"Chris was great. Explains everything well."

"The technician was very polite and professional. They showed up when I was told they would."

"professional, efficient"

"We called San Antonio Air Conditioning Service around 7:30 in the morning because our A/C was not cooling and by 8:30 a service technician had arrived. Chris Moore was polite, helpful, and knowledgeable. He diagnosed the trouble that caused our A/C to stop cooling, he even got up in the attic to take a look at the lines. After discussing the necessary repairs (it was an old unit) we decided to purchase a new unit. Chris made a call to a comfort advisor and within 10 minutes Alex Hernandez arrived. He patiently went over all the different options with us, explaining each thoroughly. He was extremely knowledgeable and helped with all the necessary paperwork. Fortunately there was an available crew in the area and within an hour Chris Rodriguez, Mando, Matt, and Charlie arrived and immediately started with the installation. They worked diligently to get the indoor and outdoor units installed. By 6:00 p.m. they were finished and we had cool air once again. The service we received from San Antonio Air Conditioning was outstanding from start to finish. Each employee we dealt with was conscientious in doing their part to be sure we received excellent service. We will definitely recommend San Antonio Air Conditioning Service Experts to anyone looking for A/C services."

"I made call and the technician, Chris was at my place in a short while and fixed the issue son after"

"Great service!"

"Very informative"

"Of all techs sent, Tom's attention to detail, explanation of procedures during the service, and over all people oriented attitude, were exemplary. His grasp of HVAC and technical requirements to perform the service were outstanding. He displayed dedication to his task as a service provider in a very friendly manner."

"100"

"Ruben was very professional and knowledgeable in doing and explaining his job."

"Excellent service by technician"

"Friendly service. Seemed to cover all the bases and gave me some good tips."

"Carlos explained all the tests that was required and was very knowledgeable about his service!"

"Went over items and answered questions."

"Very informative and friendly."

"Chris did a great job - very professional and friendly."

"I am very satisfied with the service provided by SA Air consultant Bob Hackett and the men who installed our new a/c unit, Chris and Mando because they arrived promptly as planned and were courteous, friendly and knowledgeable. Chris and Mando worked seamlessly to install the new unit quickly and efficiently and the work area both outside and in our attic were left in show room condition. Our home now feels extremely comfortable. Thank you!"

"Edgar is a pro! He explained to me what he needed to accomplish and took his time. Promote."

"chris and mondo did an excellent job and were very knowledgeable . were fast and left the area clean"

"The source of the problem was quickly identified"

"Mysterious problems solved by Jo and the gang. Thanks!"

"On time,quick"

"Very quick response time to my report of an error code on my Lennox AC."

"Great"

"The tech did not update the service history form attached to the door"

"Service is consistently superior. ALL technicians represent themselves in a highly professional manner."

"RUBEN GAVE OUR A/C A THROUGH CHECKUP. BEST MAINTENACE EVER"

"Everything was smooth."

"Oscar knows his stuff, and he is familiar with my system."

"Carlos was very professional and took his time to make sure everything was in order."

"The representative was very friendly, timely, knowledgeable, courteous, and professional"

"Chris and Luis were on time, neat and clean and satisfied all our concerns."

"Technician only flushed lines, did not check or replace air filter. Stated that a new system is needed to address some issues found. Appointment was made for sales person to come give quote for new system, but did not show up on two separate occasions and never called back."

"Very through"

"One of my Units stopped cooling after the Tech left. I was not home after he left, did not arrive back home until 7 pm and noticed downstairs unit was not cooling. I shut AC down."

"Very thorough, polite and professional"

"Prompt. Knowledgeable."

"Rueben was very informative on exactly what services he performed."

"Efficient"

"All 4 were professional and knowledgeable as well as fun to work with."

"Always thorough, professional and expeditious. Have not experienced a late arrival."

"They were on time and did what was expected"

"Edgar was very professional, efficient, personable, and offered good feedback and advice."

"Carlos always explains to us what he is doing and what he has done."

"2nd maintenance visit this year as part of the annual summer/winter prep maintenance program. Similar to the winter visit, this one was all about what was wrong and then asking if they could fix it all. Noting to do with being consultative; all about selling services and products. When I said, "No, but I'd like someone to contact me for a discussion and quote for a new system", I have heard back from no one. The service tech took down all my info and gave me a copy of what he submitted. Similar to the winter prep visit where I asked to discuss a new quote, I have heard back from no one. Lastly, please do not contact me on account of not wanting or planning on doing any business in the future."

"Chis did an excellent job servicing our 2 HVAC systems. He explained what he was doing & how well the systems are performing. He was very easy to speak with and answered all questions. It's clear that he is the ultimate professional. I am completed satisfied."

"Always receive prompt and thorough service."

"Edgar is so very personable for starters and is very thorough in doing the Spring and Fall checks. I appreciate that he backs all his feedback with photos and readings of our heating and cooling equipment in attic and outside. He carefully explains everything that he checked and leaves us a written report noting everything that was checked and found and recommendations and estimates."

"Very through."

"Tom was very professional and informative as well, so I can Do my part to make my A/C unit last."

"Overprice repairs and parts. Serve person not train on the unit forcefully try to pull unit off, it was held by screws."

"The whole team was professional and courteous"

"Very thorough and professional."

"GOOD TECHNICATION . EXPLAINED EACH STEP HE WAS TAKING AND GAVE THE READINGS ALONG WITH ACCEPTABLE STANDARDS."

"Ruben the tech was very friendly and professional and answered all of my questions"

"Timely, professional, and friendly! Tom did a great job and provided great feedback & suggestions after the job."

"Good professional Technician"

"Oscar was very thorough"

"Friendly and on tine"

"Informative"

"He provided tips on how to keep the A/C working well. Explained some ultraviolet light that help keep the coils clean & left some reading material for me."

"Tech was knowledgeable friendly and resolved our problem."

"Been years of good service and care!"

"Mr. Santos was thorough and professional in checking our system."

"Timely service, clear communications, and overall great appointment."

"Carlos was our technician. He was very knowledgeable, efficient, and thorough and he showed us exactly what the issue was with our air conditioner (it was blowing, but not cold air). He also has excellent customer service skills and spoke very highly about the company."

"On time arrival (early actually) after phone call alert;' technician thorough and very pleasant."

"The service was done with every detail addressed."

"Edgar is superb!"

"You will never find a better dude than Senor Edgar....period...."

"Edgar Laredo was the first tech/mechanic to diagnose the problem with our A/C heating system. He was (is) very professional, courteous giving us much info on ways to remedy the situation. Partly because of Edgar we purchased an excellent new system (Lennox). This did much more than resolve our problem."

"Technician completed work quickly and explained the issue. Cost was higher than what other smaller independent contractors charge for same service."

"The service man was excellent. Very knowledgeable and kind."

"Professional service, respectful and stayed long after 5:00PM until JJ and Mark were satisfied the job was completed,"

"professional"

"Kept me informed about what he was doing and why he was doing it."

"Arrived on time was very neat with work. Explained and answered questions regarding installation process. Very professional and neat with work. Hope to continue a good relationship in the future for service and maintenance of my units. Your workers are very professional."

"On time and fast service"

"Install Technicians Will and Hector did a great and professional job. Also Mike Yetman did good customer service. 9 instead of 10 rating due to small items from removal and install (service cap, screws, clamps other material found outside in grass near outside unit and a few small items (screws, insulating mat'l found inside near inside unit. NO PROBLEM WITH REMOVAL AND INSTALL, THEY DID AN OUTSTANDING JOB!"

"Technician"

"I asked for a quote for a new system after paying $49.99 for a service call. Tech said he had to send another person out for that. When that person came out the next day he didnt have a ladder to go In my attic to assess the quote. Said hed send someone else out again later with a ladder. That never happened. Needless to say, I got up early for this 2nd appt and the sales person was not equipped to give me a quote & it was irritating to get nothing accomplished from this second appointment. I do apologize if I showed my annoyance too the salesman but Id been without a/c for days only to be told once again that someone else would need to come out again. I went with another company the same day who came out & quoted on the spot. Your company needs to be prepared when coming out for quotes and work on follow up."

"knew what had to be done went right to it"

"KC was informative sharing his steps and his recommendations for regular maintenance between check ups."

"Kept us informed of arrival, fixed problem quickly"

"He was knowledgeable and friendly."

"Very informative"

"Tom was extremely thorough and professional. He was fully aware of the problem with our new Lennox system was encountering only after a few minutes. He is very personable and a great listener. Thank you!"

"Zumel is always on top of any small problems. We are very sorry to hear that he is leaving your company."

"Chris is very knowledgeable and professional. Used shoe covers - which I truly appreciate."

"Ruben was very thorough, polite, considerate of the premises, and explained everything he did upon completion."

"Ruben, your technician, was able to answer all my questions concerning our new unit and was really very knowledgeable and professional."

"I have used San Antonio air for a couple years now. I rent out my property in San Antonio. I made an appt and confirmed with my tenants. I received a voicemail from SA air confirming my appt. The message said to call back if I had any questions. I then, the day of received message stating that the technician was running late, but my house was next to be serviced. The message stated that if I had any concerns or needed to reschedule to call back. No one ever showed up. I called the next day to to find out what happened, and the customer service rep said that my appointment was cancelled, because I hadnt confirmed my appointment. I attempted to reschedule the appt for that day, but the customer service rep stated that I would have to call back again to confirm the appt. I dont understand why I would have to call back to confirm an appt I was making for that same day. Since I have a busy work schedule and am not allowed to answer my phone during work hours, I gave the rep my tenants phone number for scheduling and confirmation. However, I proceeded to get all the appt calls for confirmation. Then , then the technician called me for my credit card number; however, he did not leave a message. My tenant texted me to tell me he had called and needed my credit card info for additional payment. I called the unknown number back and made the payment. I have never had such a difficult time with scheduling and having my air conditioner serviced. My tenants seemed happy with the technician and his work."

"Technician very Professional, and attentive to his work."