San Antonio Air Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,607 Reviews
mr sauer S.
san antonio, texas
mr. cleveland C.
san antonio, texas
mr. woodburn W.
san antonio, texas
"Great job is always!"
gary M.
san antonio, texas
dr light L.
san antonio, texas
robert C.
san antonio, texas
"None better...."
billy G.
universal city, texas
howard C.
new braunfels, texas
rita G.
san antonio, texas
"Very helpful and fast help."
mr. bauer B.
san antonio, texas
"Edgar and his partner were prompt wearing masks and went right to work. He addressed to our satisfaction the previous nights cancellation. He also briefed us on potential upcoming problems and what we needed to do should they occur."
nancy M.
san antonio, texas
"Your people are always on time, on point and on the job."
mr lopez L.
san antonio, texas
"He seems to know what he is doing very good worker."
julie Q.
san antonio, texas
"Very prompt, thorough and polite"
mr. stimson S.
san antonio, texas
"Exceptional service."
rita G.
san antonio, texas
"Very friendly, professional, and quick."
mr gauna G.
san antonio, texas
"EDGAR was polite, professional and informed me of what he was going to do"
neil W.
san antonio, texas
"Great service as always. Edgar was quick, quiet, efficient; explained what he was doing and why as well as his recommendations."
mari curtin C.
san antonio, texas
nellie B.
san antonio, texas
"Great employee. Matilize, knowledgable and professional."
mellissa L.
san antonio, texas
"He was very detailed in going over everything he found and gave me tips on a few maintenance things."
mr. kale K.
san antonio, texas
"On time and polite."
nancy H.
live oak, texas
"Left mud on my carpet which I had to clean because he had no shoe covers. He had equipment failure checking pressures on outside unit and did not check both sides. He left without letting me know he would return. Had to call company to see what happened. Worst service I have received."
mrs shannon S.
san antonio, texas
"He was very courteous @ Professional explaining all details of my service review."
ms sims S.
san antonio, texas
"Very professional service."
kathy L.
bulverde, texas
"This was Christopher second time here and he is always respectful and helpful"
mr. dilworth D.
san antonio, texas
"Did not replace bad UV light"
jesus sr T.
san antonio, texas
"On time. Knowledgeable."
estella m.
san antonio, texas
"not able to read the recommendations"
mr hulgan H.
universal city, texas
"Technician checked system for fall. He found a part which he felt should be replaced. I authorized the replacement only to be told it was $141.00. That price would be ridiculous since the replacement took 10 minutes. If Lennox was a quality product, all these problems would not require the labor costs."
john G.
windcrest, texas
"Edgar is a guy I can trust!"
andy H.
san antonio, texas
"Awesome service"
yvonne H.
san antonio, texas
"I am always very happy with all the technicians--courteous, respectful and punctual. This also applies to the office personnel."
lowell B.
san antonio, texas
"He was very professional and knowledgeable."
mrs. ashby A.
san antonio, texas
"Quick response when needed"
mary W.
san antonio, texas
"He changed the settings on my kitchen ac & added some other things there, but I didn't ask him to do that. I called and you sent me another technician to fix it the next day. I don't do well at understanding the Panel, so I use "Manual" all the time to arrow up or down to change the temp. So it was in "program" mode tha rest of that day, night, and till the other guy came."
mr cole C.
san antonio, texas
alan S.
san antonio, texas
dean C.
san antonio, texas
richard G.
san antonio, texas
"Tha technician did a good job but I was feeling pressured from a sales lady that came with him....and then to get talked into a program for 5 dollars a month ( supposed to come with maintenance on AC which was not done ? nitially when the 25 dollar capacitor was replaced which was what I told the tech I thought was wrong with it. Anyways was charged 10 times the amount of capacitor which I understand because labor is not free but would hv appreciated they unit to get cleaned and then the 5dollar monthly fee I later find out does not even cover a maintenance like I was told. ( misinformation) then told I can cancel but would then be charged extra 100 bucks. I gave 4 stars cuz tech did job good not great cuz did not clean unit that took it down a star. The other 5 stars I took off for the misinformation and for being pressured into getting it and to almost done buying a new unit for a monthly fee which would hv cost me over ten grand. I paid 1900 for the AC unit inside and outside both and I paid the tech 1,000 labor to put it on. Over ten grand seems outrageous so to keeps her from trying to sale me I signed up for the 5 dollar deal since I also thought I would get a maintenance check on AC in da future... 0 stars for all this since was all a lie!"
brian B.
new braunfels, texas
"Fixed"
frank T.
san antonio, texas
"Edgar found the problem within five minutes after looking at the unit inside and outside and replaced it a new captor from the truck."
james G.
san antonio, texas
emily M.
san antonio, texas
"Ruben was fast and Figured out the problem right away"
denise D.
san antonio, texas
"Ruben was amazing on this and a previous visit!!! He went above and beyond to fix our problem and explain it to us. He is truly a remarkable technician and a benefit to your organization!!!"
mrs hampton H.
san antonio, texas
"Explained everything he did."
estell W.
san antonio, texas
"Did the job in a timely manner."
amy T.
san antonio, texas
"Showed up eight on time, was friendly, professional and accommodating."
barbara A.
san antonio, texas
"I'm not sure the filter on the unit was checked while the techs were in the attic. When I asked about it, the tech sort of had a blank look on his face, but he did come in and reset the "Filter Change Reminder" to 12 months. I think it needs to be at 6 months because the maintenance check up was done in May, I think."
nesbitt L.
schertz, texas
"I'm not sure what rating to give because the work never was completed"
robert L.
san antonio, texas
shane S.
san antonio, texas
"Aaron was professional, knowledgeable, and customer service oriented! Outstanding gentleman, who I will definitely ask fo again by name. Thank you Aaron, for all you do, each and every day! My hats off to you! Many Thanks! ??"
monica D.
selma, texas
"Very professional"
scott G.
new braunfels, texas
estela M.
san antonio, texas
"I need a type up report plz and prices to fix"
mr lopez L.
san antonio, texas
"Quick response"
julia S.
fair oaks ranch, texas
"Alexander and Rubin really are so dedicated. They stayed until my systems were working perfectly, even though it meant staying longer into the evening. They had a wonderful attitude!"
roger T.
san antonio, texas
"Fixed problem rapidly."
mr. quintero Q.
san antonio, texas
"Got the AC to start worked quickly."
brian G.
san antonio, texas
mr hulgan H.
universal city, texas
"Gentlemen who came to house did a good job and were pleasant to deal with. My problem is with cost of repair to us of $991 plus to find leak and replace parts on a system only 3 1/2 years old. If system is inferior, customer should not have to pay for that."
mike/cathy C.
san antonio, texas
"Came out at 10pm on a Saturday night. Fast and fair repair cost. Very nice technician."
deborah M.
san antonio, texas
"Christopher explained the process every step of the way, taking the time to explain things we had no idea about. He is extremely knowledgeable and we trusted his advice."
ms dyer D.
san antonio, texas
"Edgar was great explaining the problem and solution. All the staff very personable and kept us informed for the repairs. Enjoy working with all of them."
mark D.
san antonio, texas
aliaga I.
san antonio, texas
"Oscar is knowledgeable, hes polite, kind, honest and efficient. He did an excellent job in fixing the issue. I definitely recommend him to our friends."
audrey V.
san antonio, texas
"Timely response; good service; polite techs"
keri M.
san antonio, texas
"Technician was prompt, professional and explained everything clearly."
albert F.
san antonio, texas
"Because my sales lady letty has been 100% communicating with me and helped me get all my appointments to work around my busy schedule, they technicians also worked very hard to do an amazing job by switching out all my air ducts in a very small attic while making sure the area they worked on was prepped and clean"
blanca H.
san antonio, texas
"He was on time, thorough and respectful."
eugenia V.
san antonio, texas
"Always efficient and courteous"
kim S.
san antonio, texas
"Very professional, knowldgeable and polite."
mrs wesley W.
san antonio, texas
r M.
san antonio , texas
"Christopher Escobedo was the technician. He was punctual, very knowledgeable in regards to the service & parts, very thorough with his service, explained everything in great depth, took his time to answer my questions, and also was very professional. Thank you Christopher"
paul G.
san antonio, texas
"Chris did the most thorough job I have ever had on an A/C tune up. His explanation was extremely indepth and detailed. I will request him for all my work in the future. He fixed a problem with my older unit and probably saved me a lot of money had it broken down."
lorenzo M.
san antonio, texas
"He was a great worker. On time and very knowledgeable as well as helpful."
louis C.
san antonio, texas
"When the techs came over to replace my air condition core they rig the Air Condition on. When they left they did not Put it back like it was. When they left my thermostat would not work. I had to call another tech out to fix that. What happened was the temperature was going down by the hour. Then I had to call them back to put more freon in the air condition. It only had 75%. When it needed 135%. Now that was two more technicians they had to come out to finish fixing what the first technicians should have done. That is totally unsat, if this service keeps on I will be forced to find another service repair. The last two technicians that came out were able to fix the problem and now I am happy for right now. Hopefully everything was done right. When your technicians come to a house they need to read all of the notes from the last two technicians to make sure they know what was done and if anything needs to be rechecked. Some of your technicians are doing that but some of them are not."
ms perez-dixon P.
san antonio, texas
mari curtin C.
san antonio, texas
"Professional, courteous, knowledgeable. Took care of my problem."
warren B.
san antonio, texas
"Prompt, professional service. Technician devoted extra time to make sure everything was working properly."
luis F.
san antonio, texas
"Edgar was very professional and one time. Provided great insight into my issue and explained the situation with ease."
ernesto D.
san antonio, texas
"Professional and courteous"
matt E.
universal city, texas
"Very nice, fixed the issue, and gave very helpful advice."
mr cotter C.
san antonio, texas
"Very thorough and explained everything clearly."
rosado insurance A.
san antonio, texas
"Jason was awesome! He got our AC working after already having two other AC companies out to my business with no success. He worked until the issue was fixed and followed up to make sure all was ok. Thank You so much!"
mrs tawney T.
san antonio, texas
"Prompt and professional"
paul E.
san antonio, texas
"Effiient and didn't talk much which is great in these times"
cassimir Z.
helotes, texas
"He is a likable young man that patiently answered all of our questions. He is very service oriented and actually listens to our complaints and assured Us that He would follow-up."
johnnie S.
san antonio, texas
lauren T.
san antonio, texas
"He was fantastic and very professional"
santiago G.
san antonio, texas
"Fast and professional service"
charles M.
san antonio, texas
"Excellent customer service"
stanley L.
san antonio, texas
"Very thorough and professional."
jonathan M.
san antonio, texas
charles H.
san antonio, texas
"Fixed the air filter door. But left a very dirty air filter in unit. Changed it myself."
bexar C.
san antonio, texas
"Quick resolution"
mrs camero C.
san antonio, texas
ashley R.
san antonio, texas
judy L.
san antonio, texas
"He came earlier thus freeing up the afternoon for other projects!"
mr. pinkstaff P.
san antonio, texas
"Very friendly and thorough inspection to assure all components were working efficiently and effectively."
teresa P.
san antonio, texas
"Mike worked with us in spite of our financial situation."
sam T.
helotes, texas
brenda G.
san antonio, texas
"Oscar was excellent and very knowledgeable"
lynn B.
schertz, texas
"Technician explained every process he was performing"
mr fardal F.
san antonio, texas
"Edgar is a very professional service technician. He is the primary reason we use S.A. Air. I know that if he services our unit it will have been done correctly."
jim R.
san antonio, texas
"Seth was very professional and did a thorough job inspecting and cleaning the system. He was very aware of our concerns w/Covid-19. He took the time to explain what he had found and how he had remedied the problem."
raymond M.
san antonio, texas
"Very impressed with my technician, Chris. He performed his job very professionally and explained thoroughly everything he checked on our system."
nancy L.
san antonio, texas
"Edgar was great, he fixed the problem throughly and efficiently."
ryan W.
san antonio, texas
bob J.
san antonio, texas
"Ruben did good job he is a hard worker but didnt know anything about the Mitsubishi ac still waiting on call from you about ac repair"
louis C.
san antonio, texas
"They did there jobs"
lorelei P.
san antonio, texas
"Tech(seth) was very professional, courteous, and all our questions to our satisfaction, and friendly,thank you for sending him to do our maintenance check for A/C"
shimeca T.
cibolo, texas
julie M.
san antonio, texas
"My A/c is still not working properly. I need yall to come back to my home and to address the situation."
hang V.
san antonio, texas
"He did every option and pinpointed the probem and did solve the problem.."
adam J.
san antonio, texas
"the technician was very informative and very pleasant."
joshua G.
san antonio, texas
homar S.
san antonio, texas
mr. quintero Q.
san antonio, texas
"The technician was very knowledgeable and professional."
jon K.
san antonio, texas
"Didnt correct priblem"
braulio P.
san antonio, texas
"The associate was associate was great, knowledgeable and respectful"
earl B.
san antonio, texas
"The team as a whole was very good and Edgar was excellent."
phillip T.
san antonio, texas
richard W.
san antonio, texas
"Technician was friendly efficient, diagnosed the problem quickly and fixed it just as quick"
michelle S.
san antonio, texas
mrs mancilla M.
san antonio, texas
"Same day service, problem corrected, friendly tech, loyal customers recognized, fair pricing."
janelle P.
san antonio, texas
"He explained everything to me and was very polite"
mario M.
universal city, texas
"Technician was very honest and professional"
gregory M.
san antonio, texas
darrell D.
boerne, texas
"Service was great! Technician was very informative, and arrived early! I did not think that I would be able to get a same-day service appointment when I called, but I was extremely grateful that there was a service time available later in the afternoon! Edgar, our technician was awesome! He was very informative, super friendly, and I felt like I truly had an expert looking at our system. He is a great example of what your company provides."
robert O.
san antonio, texas
"Responded quickly, professional, friendly and knowledgeable staff."
david D.
boerne, texas
"Your pricing is outrageous. I know what labor costs and the cost on the replacement coil so I'm estimating that you're making over 60% gross margin on my job. You haven't completed the job yet so we'll see how satisfied I am after you're done."
liz G.
san antonio, texas
"Letty went above and beyond to make sure that we were taken care of. She was on time and wonderful to work with. Prior to Letty coming to our home I was NOT satisfied due to lack of timely arrival (3hrs late) and not fully explaining what was going on with my HVAC. Letty saved the day."
anthony W.
san antonio, texas
"On time and very professionaln"
barry S.
san antonio, texas
"The water continues to dispense from my overflow. I was told by Kalil after another (unsuccessful) visit that he would converse with Mark and shop manager and get back to me. Two days later, I've heard nothing."
matt H.
san antonio, texas
"Detailed but understandable explanation of the issue and fix. A very professional and polite attitude."
richard S.
san antonio, texas
"Tech was very professional"
mr. emery E.
san antonio, texas
ana H.
san antonio, texas
"the technician understood the urgency of the situation and made it a point to get to our residence promptly."
john L.
san antonio, texas
"I've been a customer for many years; this was the best and most thorough service I've had on my system."
kelly W.
san antonio, texas
"Our technician was thorough and took the time to explain what he did."
charles R.
san antonio, texas
thelma T.
san antonio, texas
rene Z.
san antonio, texas
"Workmen showed up on time, worked in an incredibly hot attic for 3-4hours, and it seems to be working great!"
ricardo G.
san antonio, texas
virginia M.
san antonio, texas
"he was extemely courteous and efficient, so happy with the service as always."
dean B.
san antonio, texas
"Chris was very polite, and went out of his was to fully explain his findings with the AC system."
shane P.
san antonio, texas
"Adrian did an excellent job of presenting ALL of the available options"
dennis D.
san antonio, texas
"Christopher was very thorough and communicated well."
allan S.
san antonio, texas
"Very good"
mr. denson D.
san antonio, texas
"Seth was polite and explained how everything was with AC."
albert C.
san antonio, texas
"Service provided within time of window and technician greeted me. And diagnosed the problem and fixed it. I saw his name tag,but I forgot hus name. He told me to wait a while and the temperture in the house would come down."
kirk M.
schertz, texas
gloria A.
san antonio, texas
"Edgar knew right away what the problem was."
peggy P.
san antonio, texas
althea V.
converse, texas
"Gave us quote to replace thermostat using our own thermostat and was later told that same say by someone else your business couldn't even do it unless yall provided the part, and that it would be $250 more than what we were quoted. We had to pay $89 for your serviceman to come to our house and give us the wrong information."
mr. smith S.
san antonio, texas
"Efficient and professional. Very nice"
don W.
schertz, texas
"He was very personable and went in to detail what he would be doing. Afterward it was the same, as he explained how the system was doing."
barkley B.
san antonio, texas
"Oscar was excellent. I just don't know what a 10 would be so I didn't rate higher than 9"
neil W.
san antonio, texas
"I was highly satisfied with the service they provided on June 30th, although it was not quite what I anticipated. When I called. I mentioned the notes I had from the Comfort Advisor on his visit on April 22, 2020, but apparently that had not been entered into the system--replacing the "Cheese Box" with a direct plenum to one of the bedrooms. I contacted the advisor (Seth) who contacted the office & after the service (only replacement of cheese box), I was contacted by Joe (operations office) & rescheduled for Thursday, July 2. They arrived (Joe and Aaron)and completed the job as anticipated--and everything is working much better. Also, they thoroughly explained what was being done & why.."
jeremy S.
san antonio, texas
maria R.
san antonio, texas
"The technician that serviced my unit, Edgar Loredo, is very competent and honest."
john M.
san antonio, texas
"Always nice to have a repeat technician whose been here before ,,, and as usual completes the job in the same professional , efficient manner ,, just like the last one ,, You keep him as a tech , you keep me as a customer ,, simple .."
charmaine J.
san antonio, texas
"Horrible - Piss poor communication with technician, his supervisor and the agency overall. No customer service skills at all; therefore, someone else got my business"
carolyn J.
san antonio, texas
john W.
san antonio, texas
"1. We were charged double the service fee that was quoted and was provided an unclear reason for the additional fee. 2. We had to follow up for the quote when the technician did not call by the stated date. 3. The quote provided is significantly more than what we paid for 2 larger properties in Austin that Service Experts services for us. 4. We had a follow up question to the quote and waited more than 2 days for someone to call us back."
mrs. peterson P.
san antonio, texas
"the technician was very polite and explained everything that he was doing and why he was doing it this tells me that he likes his job and cares about the customer"
charles M.
live oak, texas
"Ruben was very courteous and extremely helpful"
allen J.
san antonio, texas
ramon S.
san antonio, texas
"Explain problem & correction"
allen J.
san antonio, texas
michael L.
san antonio, texas
"The tech came out to my house at a very late hour showing me the commitment you have to me as a customer."
michael B.
san antonio, texas
"The technician was very knowledgeable and courteous, and explained things clearly."
reginald C.
cibolo, texas
"Technician exhibited a level of customer service that's rarely experienced. Absolutely phenomenal"
angela W.
san antonio, texas
"Always shows GREAT customer service, and keeps a smile on his face. He is the only one that I want to service my home."
joanne C.
san antonio, texas
"He was very helpful with information. Kind person."
maria candless C.
san antonio, texas
"Professional"
david B.
san antonio, texas
ida G.
san antonio, texas
"Very professional and kind"
dan V.
san antonio, texas
"Chris is prompt, professional, and patient. Explained every step of the tune up process."
mrs webb W.
san antonio, texas
"Courteous and professional"
mrs. carroll C.
san antonio, texas
"He was very nice."
sheila H.
san antonio, texas
"I always ask for Edgar. He is clean, answers all my questions, & very knowledgeable about his work."
kendric T.
san antonio, texas
"The technician was able to answer my questions, was professional, and gave me possible options to resolve my HVAC problems."
mr. smith S.
san antonio, texas
"Found the problem eith Edgar and have a solution"
kelly J.
san antonio, texas
robert A.
garden ridge, texas
"I was scheduled for service on 4 June but later when I called I was told they did NOT have the UV lite that had been ordered .WRONG-they did have, rescheduled for Jun 11th-over an hour late and installation was not correct and technician came back @9 p.m. as I had no AC-he forgot to plug something in. I will be glad to talk to anyone about this problem as I was not able to get thru on the phone and I finally called Joe Ibarra who got the tech to return and fix the problem. AC now working fine-not happy about this situation and it still cost the $500 for the UV lite installation."
mr. ramirez R.
san antonio, texas
"very copurteous technician"
cherylon R.
san antonio, texas
"The technician was knowledgeable, polite, and careful in servicing my air conditioner."
eugenia V.
san antonio, texas
"Efficient and professional"
robert G.
san antonio, texas
"Edgar is on top of his game, and a great personality."
mr contreras C.
san antonio, texas
"I have total confidence in Edgar."
angelica C.
san antonio, texas
"Edgar was polite, considerate and he fixed the problem efficiently and quickly"
virginia B.
san antonio, texas
"Christopher was the best technician you've ever sent. He was thorough and explained everything clearly."
mary solis S.
san antonio, texas
"the tech was very good at his job"
hang V.
san antonio, texas
"The tech.&Mike did a very good job."
john S.
san antionio, texas
"Very informative"
ernest M.
san antonio, texas
"Edgar arrived at the allotted time, was very courteous, clearly explained what he was doing and all was working well when he left."
jonathan M.
san antonio, texas
irene S.
san antonio, texas
"The technician arrived within an hour after I called and got my service back to working."
madeleine B.
san antonio, texas
"I researched and found high ratings on Angie's List and Google. I really called for a repair and evaluation, and took the technicians comments seriously. I bought an HVAC system."
art M.
san antonio, texas
mr. rodriguez R.
san antonio, texas
"Technician did and excellent job"
patricia A.
san antonio, texas
"Very polite and friendly. He even came early."
gloria T.
san antonio, texas
danny A.
helotes, texas
"Technicians are always courteous and explanatory."
anne F.
san antonio, texas
"Prompt service, professional, kind."
thomas B.
san antonio, texas
"Aaron knew what needed to be done, and he did it!"
jim S.
san antonio, texas
malisa W.
san antonio, texas
mrs. wiley W.
san antonio, texas
"Considerate of property, polite, friendly, thorough in assessment and explanation of problem, appointment made promptly, The service tech arrived on time and a.c. problem was resolved within a short time at a reasonable price."
daniel C.
san antonio, texas
"Great service, very safe and thorough."
ms weik W.
san antonio, texas
"Fast repair/ service & professional"
laura D.
san antonio, texas
"Luis arrived and wore a face mask and foot covering to enter my home He conducted himself in a very professional manner. Thank you Luis for your service! A supervisor by the name of Seth arrived shortly after Luis and he entered my home wearing foot coverings but no mask. I thought he was going to put one on before entering but he did not. Who is supervising the supervisor? I would like to have been notified that he would be arriving. Supervisor gets 1 out of 10 rating.."
josephina G.
san antonio, texas
"Aaron was very pleasant and knowledgeable."
david A.
san antonio, texas
"Paid for regular service on a unit you installed, then told there is a Freon Leak right after Warranty expired that will cost me $2200 for you to detect."
mark H.
san antonio, texas
"Great tech."
john E.
san antonio, texas
"Edgar was knowledgeable, efficient and personable."
jerrie G.
converse, texas
"As always great service!"
laura L.
san antonio, texas
"Excellent service!"
marian C.
san antonio, texas
"Overall knowledge, courtesy, reliability, ability to have job started and completed were outstanding."
mrs smith S.
san antonio, texas
"Have been dealing with hot house for almost 2 weeks. Aur conditioner isnt working properly and I am going to have high electric bill because of it. Besides its hot in here"
judy C.
san antonio, texas
"Information provided was thorough."
marissa P.
san antonio, texas
"Edgar handled the issue with the same visit in an efficient and thorough manner."
vera N.
san antonio, texas
"Edgar did a very professionaly job. he is a very cursoriit joung man.he explained everything he was doing which made me feel confortable."
george W.
san antonio, texas
"Service Expert was professional, astute, answered questions, was detailed."
samantha D.
san antonio, texas
"Our Technician Aaron went above and beyond to fix our air conditioning unit. His diagnostic skill were amazing."
john S.
mico, texas
"Edgar's attitude."
darlene T.
san antonio, texas
"Technician failed to wash outside condensing unit nor did he clear drain line."
javier A.
san antonio, texas
"The technician was very friendly and explained everything to me"
kim B.
san antonio, texas
mr cantu C.
san antonio, texas
"the tech came in work on the inside a/c check it out and proceed to the outside unit."
mrs jefferson J.
san antonio, texas
jerry M.
san antonio, texas
"Provided info on conditions in attic and filter."
mr. kale K.
san antonio, texas
"Polite."
mark S.
san antonio, texas
"Technician called before arrival. Introduced himself. Wore shoe coverings. Explained what he did and what would be needed at next visit."
kerry D.
shavano park, texas
claudia R.
san antonio, texas
"SA Air came to repair/replace a part but ended up damaging my 2.5 yr old unit. Still wanted to charge for replacement part."
dr payne P.
san antonio, texas
"The technician came totally prepared to my home with mask, gloves, and protective shoe covers. He was polite, efficient and very professional"
doug E.
san antonio, texas
sam R.
helotes, texas
charissa C.
san antonio, texas
robert H.
san antonio, texas
"Edgar is very knowledgeable, professional & cordial."
joan H.
san antonio, texas
"The technician was prompt on arrival, cordial, and responded to all of my concerns."
mr. bufalino B.
san antonio, texas
"USA product"
alex A.
san antonio, texas
"Aaron was professional and informative"
mrs. mollenhauer M.
san antonio, texas
"Prompt arrival, courteous technician, job done right the 1st time."
cynthia V.
san antonio, texas
"1. The appointment for the estimate was rescheduled twice. 2. The estimate for the service provided was different from the service that was provided. 3. I have asked for a line item invoice multiple times and have yet to receive it. 4. I have been promised information/call back from the office staff and have yet to get information. 5. The room that was originally hot is still hot. Airflow has not been balanced (was advised to wait a week to see if it was better)."
christine W.
san antonio, texas
"Great service and very informative"
janis M.
san antonio, texas
"Edgar is phenomenal."
camille P.
helotes, texas
gloria A.
san antonio, texas
"Cristopher was very patient in explaining all the answers to our questions."
mr sauer S.
san antonio, texas
"Very thorough and explained everything in detail. Wore a mask, gloves and booties the entire time while in the house. Thanks You!"
mr lindgren L.
san antonio, texas
"everything was fine"
melinda S.
san antonio, texas
"Edgar was professional and thorough. In less than two hours our unit was back to working and at an affordable price."
mr. paster P.
san antonio, texas
dennis J.
bulverde, texas
mr. torres T.
san antonio, texas
"the technician was professional and friendly, very efficient in his work and explanation of services completed"
clifton M.
san antonio, texas
"friendly"
david N.
san antonio, texas
"Punctual, professional, thorough, polite"
sandra H.
san antonio, texas
"Excellent service. Technician very knowledgeable, helpful, and genuinely cares about the customer."
mrs hampton H.
san antonio, texas
"He explained what he was doing."
douglas A.
san antonio, texas
"I was happy with the work Aaron did and in a timely matter. He was a good representative of your company."
mrs. davis D.
san antonio, texas
mrs tawney T.
san antonio, texas
"thorough, knowledgeable, prompt, professional and copurteous"
maria P.
san antonio, texas
"Explained everything he was going to do and at the end did the same thing."
paula A.
san antonio, texas
"Very professional and courteous"
mr barahona B.
la vernia, texas
"Christopher is a very professional technician. Very polite and knowledgeable."
jonathan M.
san antonio, texas
"Very honest and forthcoming with equipment and financing options, and made you feel very comfortable as if you were working through a family member. Joe and Mark that performed the installation were extremely efficient and professional."
ms stiles S.
san antonio, texas
"Luis/Tech is professional and nice. He did the bi-annual maintenance on my unit."
gary M.
bulverde, texas
"Service call was prompt, Andrew identified the problem quickly. Leak was stopped promptly. Replacement water heater was installed the next morning."
mr. woodburn W.
san antonio, texas
"Nice work as always!"
elizabeth M.
san antonio, texas
john F.
san antonio, texas
clinton T.
san antonio, texas
jorge R.
san antonio, texas
"Chris did an outstanding job did not rush he was making sure everything was in working order."
alexis J.
san antonio, texas
"Flexible with scheduling my appointment."
janey N.
san antonio, texas
"I am always more than satisfied with Edgars professional and knowledgeable performance."
mrs. mollenhauer-r M.
san antonio, texas
"Arrived within the hour and explained all aspects of the job."
jennifer A.
helotes, texas
"Very efficient and informative. Took the time to explain the UV lighting and even showed my husband once it was installed. Oscar was great."
alfred M.
san antonio, texas
"Luis did great work, advised we needed a new UV light, and installed it quickly."
bernard B.
san antonio, texas
"Oscar was very courteous and thorough."
mrs mancilla M.
san antonio, texas
"Informative, professional work and advice."
gary M.
san antonio, texas
"Good service, courteous"
celeste B.
boerne, texas
"He was Friendly, knowledgeable, informative & polite. He practiced social Distancing and wore a face mask."
eugene K.
san antonio, texas
"Great Job"
estell W.
san antonio, texas
"My daughter told me that he was very professional and friendly"
jamie M.
la vernia, texas
"The service went well and Christopher was very transparent and even showed me things about my AC that i was unaware of. Christopher is the most professional person i have ever dealt with. Definitely belongs in management sooner rather than later. Love yalls service. Big ups!!"
mr baskin B.
san antonio, texas
"Always so professional!"
alan D.
san antonio, texas
"Just because"
rosie E.
selma, texas
john T.
san antonio, texas
"Tech was professional and courteous"
mr. rigal R.
san antonio, texas
"The technician answered all my questions. He was very knowledgeable of our unit. Took the time to explain what and why he was doing."
mr. smith S.
san antonio, texas
samuel H.
san antonio, texas
"The technician was very informative and provided great service."
mr. paster P.
san antonio, texas
"Knows our HVAC equipment well and ll appurtenances"
eugenia V.
san antonio, texas
"Very professional and efficient"
mr davis D.
san antonio, texas
"SAACSE sent Andrew out just as soon as he was available, and he was able to fix our plumbing issue quickly and efficiently!"
mr. eades E.
san antonio, texas
"Very nice and knowledgeable. Good company"
mr lopez L.
san antonio, texas
"Very helpful n concern about my needs very likely Ill request him on future visits"
anne W.
san antonio, texas
"Very through inspection"
neil W.
san antonio, texas
"Excellent service; clean, cautious, respectful of my home, thorough, etc. good advice from the sales consultant re the cheese box diverter in the attic."
elvin K.
san antonio, texas
"Issue not resolved. First tech said everything was fine and high pitch whine was normal. We started this signifies low coolant per two previous issues. Less than 4 hours later system wasn't cooling at all. Second tech, Chris, told us the whine did signify low coolant. Went out, checked external unit, found issue he could repair. Detected leak inside from coils. First rep never checked for leak. We bought a new system from your company about 8-9 years ago and any time an issue occurs it takes several calls and getting managers and your GM involved to correct. A $10,000 system your company sold and installed shouldn't be like this."
mr. cline C.
san antonio, texas
"Very informative and explained all processes thoroughly."
margaret T.
san antonio, texas
"Service call was placed and response time was amazing."
dean C.
san antonio, texas
"I was out of town, and my wife was home when he arrived. My wife said he was very pleasant and thorough in his process and explained what the problem was (leaky lower unit and possibly coil). but when it came time for the repair quote and recommendation for replacing one unit and my wife was quite confused with the amounts and how he came up with them as he was on the phone and the girl at the office who was giving him the prices... I arrived home and looked at these quotes and am not sure what your company is trying to do. My brother works in the same field and gave me their pricing and Lennox always post online what they charge for installed units online and your company is way, way off. Im disappointed since the neighbourhood we live in everyone has different recommendations as who you should use and I have recommended your company to neighbours in the past but at these prices we will be looking for another company."
barbara L.
san antonio, texas
"I have had several unites put in and I know I have never had better care??"
mr. bauer B.
bulverde, texas
"Your service is great and the technician was knowledgeable and courteous. I have used your services for 23 years!"
gary W.
san antonio, texas
"Rubin checked the entire system, except for the compressor which he would like to do when it is not raining. He identified a possible lightening strike damage to the cooling system, which will require further maintenance and repair."
paul K.
san antonio, texas
steve T.
san antonio, texas
robert C.
san antonio, texas
"utstanding in all aspects...tops...."
mr truan T.
san antonio, texas
"Explained issue and quickly resolved issue"
phyliss P.
san antonio, texas
"it was a hard installation but tech solved issues"
lois M.
san antonio, texas
"Oscar was quick, pleasant and efficient! I did tell him i would continue to use SA Air for HVAC services, but that I had a very unpleasant experience with plumbing services and wouldn't use you if you were the last plumber on earth. I also would not recommend your plumbing services to anyone-quite the opposite."
victoria P.
san antonio, texas
"Maintenance technicians were very polite and knowledgeable."
albert H.
san antonio, texas
blaine G.
san antonio, texas
"The technician was great. There were some scheduling issues. The tech didnt show up the original day as planned. After, I called in and they claimed they had tried to reach me, but I thought it was weak to be so retroactive"
marlo M.
san antonio, texas
"your standard is outstanding"
gregory M.
san antonio, texas
roger A.
san antonio, texas
"In this troubling time, SA Air is taking care of us. Oscar was very professional and answered all of our questions."
howard G.
san antonio, texas
"The technician would not clean out the leaves in outside condenser. We followed up the next day, but there has not been any response."
jeff K.
garden ridge, texas
"Edgar is exceptional - his advance skill level keeps our system running smoothly and effectively."
mr soliz S.
san antonio, texas
"Came on time. Explained his inspection."
gary W.
san antonio, texas
"Ruben explained the reading of his readings and how it related to the service. He was knowledgeable of all procedures and test he performed. I had another technician for repairs this summer,and he told me of problems that did not exist."
mark t.
san antonio, texas
"Excellent tech and knowledge."
mary K.
san antonio, texas
"Previous technicians offered air filter change, letting me know they cleaned/washed outside air-conditioner units but this last technician told me to wash it down surrounding dirt and did not go over with what he exactly did."
reaching maximum I.
san antonio, texas
"Tech arrived the same day we realized we had no cooling and got our system up and running. We had a fancy thermostat and a replacement was not immediately available, but Rubin was able to give up cooling with a temporary thermostat until the correct model thermostat was available in two days."
cynthia B.
cidel, texas
"The technician was very professional"
thomas M.
san antonio, texas
"Professional service"
rhonda C.
san antonio, texas
"The crew the first day were efficient. 2nd crew took much longer than expected. Installers scratched the wall by the attic."
john P.
san antonio, texas
"Cody answered all my questions and explained it in a way I could understand (I have no experience buying a AC systems)."
ovelia G.
san antonio, texas
mr hearn H.
san antonio, texas
"Installation crew were professional, knowledgeable and courteous."
wayburn S.
san antonio, texas
"Tech was professional, polite, and knowledgable. He, not only inspected our system for a seasonal check, he corrected a problem we made him aware of. I was very satisfied with Christopher Escobedo's visit."
brian B.
new braunfels, texas
richard G.
san antonio, texas
"Luis answered all questions and was very professional."
don H.
universal city, texas
"Friendly and thorough."
mrs ballard B.
helotes, texas
"Great Service Oscar was very friendly, experienced and explained everything in detail."
michelle M.
selma, texas
robert G.
san antonio, texas
"Tech was very knowledgeable and answered all my questions."
peter B.
san antonio, texas
"Chris did an outstanding performance on my Carrier infinity system. Couldn't ask for a more professional individual or service"
brian O.
converse, texas
"Edgar L the tech who serviced our unit did a thorough job!!!"
giles S.
schertz, texas
"Because I was quite satisfied with the work which was done in a timely manner."
john R.
san antonio, texas
"on time, efficient"
oscar R.
san antonio, texas
"Jaison was very professional and he fined out the problem right away"
mr. jolet J.
san antonio, texas
"Myproblem is still not resolved as of this survey."
keith P.
san antonio, texas
"Christopher was very knowledgeable, professional, patient, and pleasant. He explained what he was doing and why, and he showed me the results (meter readings, etc)."
melinda A.
san antonio, texas
james L.
san antonio, texas
"Edgar was very thorough and explained every thing."
ms herrmann H.
san antonio, texas
connie K.
converse, texas
roberto C.
san antonio, texas
"Chris is very professional and personable. He was thorough and explained everything he did and found with the system."
alan S.
san antonio, texas
"He was very good at checking out everything."
marty W.
san antonio, texas
"From the awesome front office to every technician its professional and caring. Never an issue."
brenda G.
san antonio, texas
"Technician did a good job"
raymond M.
san antonio, texas
"Chris did a very thorough investigation into the cause of our Heat Pump problems. Found one anomaly which led to another cause of our problem."
judy C.
san antonio, texas
paul H.
universal city, texas
"Technician arrived promptly and checked system to ensure it is working properly. Did a "neat" job not leaving anything undone."
manuel H.
san antonio, texas
roland R.
san antonio, texas
"Excellent technician very professional"
roy W.
san antonio, texas
"Chris explained the issues and worked with me to get the manufacturer to replace the items at no cost to me. He was also very professional and caring."
mrs. smith S.
san antonio, texas
"Prompt and erricient service"
kathleen L.
san antonio, texas
annie B.
san antonio, texas
"Tech was informed and explained each step..comforting for a senior citizen."
judith D.
san antonio, texas
"Knowledgable ,dedicated and excellent presence"
william Z.
san antonio, texas
"luis did every test was so good and answer my questions so detail?"
james v.
san antonio, texas
"Because I was Very Satisfied , ( it would have been a "10" if it were FREE)"
ronald J.
san antonio, texas
"WE HAD TWO ISSUES WITH THE HEAT PUMP. VIBRATION AND A LOUD BANGING NOISE WHEN THE UNIT WAS SHUT OFF. OSCAR WAS ABLE TO FIX THE VIBRATION. HE TESTED THE SYSTEM A FEW TIMES AND THE VIBRATION AND BANGING DISAPPEARED. HOWEVER, THE NEXT DAY THE BANGING CAME BACK. I DON'T KNOW IF THE BANGING CAN BE RESOLVED UNLESS YOU HAVE A TECHNICIAN THAT MAY HAVE EXPIRENCED THE BANGING IN THE PAST. IN DISCUSSIONS WE TOLD OSCAR ABOUT OUR HOT AND COLD SPOTS IN THE HOUSE. HE SAID THAT A 3 TON SYSTEM IS TO SMALL FOR 1750 SQ FT. AFTER RESEARCH WE AGREE. WE MAY UPDATE TO A LENNOX SYSTEM."
david H.
schertz, texas
"He was very thorough when checking out the system. He is very personable and a good representative for the company."
scott B.
san antonio, texas
charlene D.
san antonio, texas
"SA Air arrived when they said they would. The tech was friendly, honest and knew his business. The required parts were reasonably priced"
victoria los santos S.
san antonio, texas
"Fast friendly and informative service"
norma C.
san antonio, texas
jeannette M.
san antonio, texas
"Technician very knowledgeable and professional!!!"
ezekiel M.
converse, texas
"Education on your unit being used is always helpful."
ernesto D.
san antonio, texas
"The tech was very professional and knowledgeable"
bernadette B.
kirby, texas
"ANDREW SAVED TO NIGHT. HE GOT THE SHOWER, TOLIET UNCLOGGED."
rosann W.
san antonio, texas
norma C.
san antonio, texas
lynn S.
san antonio, texas
gerry B.
garden ridge, texas
"The technician was very professional and on time. Provide useful information for keeping the system running properly."
shamonica B.
converse, texas
cynthia F.
san antonio, texas
"Very fast to take care of the heating issue"
jim B.
marion, texas
"The technician was very polite and explained all the steps he took in the unit check-up."
mr. pinkstaff P.
san antonio, texas
kristal E.
helotes, texas
"The technician was awesome. Very thorough in his work and voluntarily explained everything along the way and in a recap when giving me my printout. However, he did not have a tool to check my freon levels and was to put in his report for the office to schedule a follow up for the next day. No one from the office ever followed up to schedule and send someone out to check it!"
mrs vidales V.
san antonio, texas
"I was lied too"
clifford H.
san antonio, texas
"The technician was polite and professional."
paul G.
san antonio, texas
"The Technician was extremely thorough"
rodolfo T.