San Antonio Air Service Experts Reviews

"Very courteous and did a great job"

"The service went very well, the tech was very polite and explained the problem quite well."

"We had a problem with a thermostat which the service individual took care of as soon the part came in."

"Had new system installed and serviced twice a year by SAA, then told I needed new system right after my warranty expired."

"Workers were professional and polite."

"Professional and courteous technicians Larry & Hector were very efficient and completed the installation on time, cleaning up the area and answered all questions. Appreciate them and we will continue our business with this company"

"The Tech was very nice, polite and knowledgeable. Did his work to the best of his ability Was very professional. I would give him an A+."

"Very professional, friendlyjust excellent service!"

"Service is always good"

"The technician provided excellent service by quickly locating & fixing the problem."

"Resolved issue, provided detail explanation, very polite & pleasant, committed to entering detailed notes into database to ensure additional technicians have access to information about my home's system."

"I'm still waiting for someone to contact me,I guess it's not important on what reviews they get"

"Miguel was both professional and personable. He explained what the issue was and was able to address the issue in a timely manner."

"Solved the problem, but should have been solved a month ago."

"The work was excellent and I really like the advantage program"

"Fast and efficient"

"capable and efficient"

"Every single technician I have dealt with has been above reproach. Best people around. The office staff. The worst. Terrible break down in communication. No knock at first appointment. I did not hear anything nor did my dogs. I was rescheduled. This time I had to call back to confirm. No big deal. I get transferred and no one picks up. I believed the call center passed this info forward. NO! I wait and wait. I get a message stating that since I didn't call, I was rescheduled. AGAIN! I was at the time and still, ready to cancel my service and go through a company that I can AFFORD ALK TO!!. Not some kind of phone tag in the hopes you will be kind enough to provide a service I PAID FOR! EXTREMELY UNPROFESSIONAL. You need to figure out your own system or close the doors and go home!!!!"

"Service and follow up has changed for the worse!"

"Great service"

"Filter not changed,blower motor dirty n not cleaned"

"The technician did a thorough job. The insulation above the blower began to sag and he taped it back in place to avert a larger problem in the future."

"Whats to rate its not fixed yet?"

"Closet was dirty and not vacuumed. After Oscar left the tape came loose and the door to the blower kept popping off. I noticed that the black pad insulation in the unit is saturated with dust. No mention. Probably needs to be replaced. House gets very dusty. I noticed there are not functioning clips on blower door. So, instead of taping and retaking, the clips should be replaced. The old tape residual is hard to take off and hard to know ape over. The compressor outside was dirty. Is the rinse included in winterizing? Oscar is a very nice person. I had no problem with communication or character"

"Late arriving"

"very cordial and friendly and completed his job in a timely manner."

"great job"

"They left the attic cover open. It should always be close. When the came the next day it was open."

"Job not completed after 2 trips to our house. Parts were unserviceable. Tech was professional and courteous. Unrelated to this workorder i was overcharged on service agreement in July 21 and have been told serveral times money was being reimbursed to me and still has not happened. I would like a manager to call me."

"Oscar was very helpful with his advise and very thorough in his investigation of the heater and a/c system."

"The rep came and seemed very knowledgeable about my furnace and was very respectfull of my house."

"Oscar has been servicing my systems for several years. He is thorough, competent and professional. Always helpful in answering my questions."

"Tech was polite, efficient, answered questions"

"Although the install is complete. techs will still return to provide instruction on mobile app and installation of the blue light. Technician explained all processes as they install equipment."

"Tech did the job well, quietly."

"On time. Courteous. Explained clearly."

"the technician was very good"

"Service experts arrived on time, explained what they were going to do, were very professional in their work and answered all our questions. They checked our water pressure and completed our project without any problems encountered."

"Keep this guy."

"Helpful and informative service tech"

"Prompt, professional. Ive never been told that I need to wash my own coils before. But I am fully capable so not opposed. Usually done as part of my service."

"Very professional. Very informative and extra meticulous checking my system."

"I have been with S.A. Air for years and have always been extremely happy with our interaction."

"Polite. On time. Efficient."

"consistent and professional"

"Miguel is trustworthy, polite and knowledgeable. A technician like him is an excellent asset to your company."

"Technician came in with Advantage sale person which I wasn't aware of nor I was told by San Antonio Air Customer Service person who scheduled for the service date and time. This is my home and property in which your company must respect and let me know in advance who is coming to my house and to provide me the prepaid service. I also feel that sales person rushed me to sign the contract for the advantage program which later upon my review that I am not sure I fully understood the offered program. At present time, I decided to review more regarding the Advantage program before making the final decision. Thank you. Mary Kim"

"Both my UV were burnt out. I was charged $192 each. That seems excessive as the filters retail less than $50. Am assuming you add on for technician time, but changing both at some time, I think would be a discount. Oscar is a good technician. We have stinky feet syndrome and he checked the UV lights. I am not sure on previous visits if they were checked. Not sure yet if our system still has a stink or not. Will need a few more days to evaluate . Oscar is pleasant and efficient. P.s. a senior discount for 70 plus would be nice."

"Prompt. Professional and knowledgeable."

"Great follow up and service."

"Very professional and did a good job."

"Expert inspection and great advice"

"Friendly, knowledgeable technician: quickly and professionally did his stuff!"

"Great customer service. Edgar Loredo is very personable and efficient. He showed us a photo of a possible problem and made appropriate recommendations. Very happy with our preventative maintenance agreement. Thank you!"

"Referring to the entire week and service performed by all SAAS team members: Thank you to Oscar, Paul Sr and Paul, Ms. Mares, Mark Rendon, and, as always, Edgar for service performed professionally, courteously and efficiently. It was a major job done well."

"The technician provided us excellent service and answered all our questions (very knowledgeable). He was on time, very polite and definitely possessed quality skills associated with his job."

"Technician was professional and courteous"

"Always on time and courteous technicians"

"Didnt complete kob"

"Edgar is always very respectful and polite. He is also very thorough."

"Well the gentleman that came by was very professional and explain that everything was okay with my AC unit"

"Friendly, competent service. No problems."

"Jesus was great. Very polite & knew his job extremely well. Had his mask, gloves & booties on. Unlike the previous guy you sent before Jesus that only had a mask. I had to wait 7-10 days longer to get my heating system winterized."

"Oscar is my technician and he always is on time and very careful to take care of all aspects of our units."

"The team you sent were fast efficient and well trained."

"Both Chris and Tatum were very knowledgeable"

"On time. Techs were knowledgeable. Explain the process. Completed work in a timely manner."

"Very informative"

"Very professional and efficient."

"I had San Antonio Air replace my entire system only three years ago and now its already down on Freon. The tech said maybe it wasnt filled properly at the start, if thats the case, why am I having to pay $185 to fix something that wasnt done properly in the first place? My fear here is that it IS leaking and Im going to have to keep having to pay to top at my expense when I shouldnt have to be doing this on a system that is only three years old. San Antonio Air should do a courtesy leak test to make sure it ISNT leaking."

"Service required two visits, both of which were after normal working hours. Both techs were professional, courteous and friendly."

"Because I was happy with the service."

"We didn't hear the ticking noise but I appreciated how quickly a tech was sent out. He stayed a bit just to ensure the sound didn't start up. Also, he checked and changed the air filter."

"Great job."

"Technician was helpful, professional, and thorough in his service -- important for imparting information I wanted to know about my heating system. I appreciated his positive attitude."

"Both service experts were courteous & informative."

"They were able to schedule me quickly and at a reasonable hour. Their service technicians were extremely skilled professionals, confident in their work and abilities and they were also easy to talk to and friendly...a rare and winning combination!"

"Excellent tech! I did have difficulty attempting to schedule service by phone and used on-line instead."

"because"

"repairs pending"

"Fast and friendly service."

"Very personable and a fantastic experience!"

"This company gives excellent service to teir customers."

"Came in, identified the issue and fixed it."

"Were here on time and completed ahead of time."

"IT IS THE CORRECT RESPONCE."

"Its a long story and to much to type. If you really want to know the details have a manager call me at 210-413-5993."

"Efficient, professional, friendky"

"Luis was prompt, courteous, respectful and knowledgeable."

"The tech arrived promptly as promised and courteous."

"There was a problem with my air heating and conditioner after it was installed the tech came out and had a few visits he found the problem. He was very professional. He is ordering a part. I am now waiting for the part to complete my unit."

"Didn't even look at the A/C system, test the Freon levels. Just said I needed a new system."

"Polite technicians who respect homeowners and work to get system back up and running."

"Fast courteous service"

"very quick and efficent."

"The problem was NOT Resolved!!! Very dissatisfied and more disappointed. I ve always been happy w prior services"

"After one month on our normal AC service, the drain pipe backed up due incorrect (no servicing) service. Tech stated no charge yet $121 was charged to my credit card. We Called 3 times and operater agreed should be no charge. She couldnt fix problem. Said another person would call back. No call received and charge is still on my VISA. 9/20/2021"

"Identified the problem and fixed it. I was in the hospital and friend was here. Do not know any details"

"Called and said was going to be late, and if wanted a different time right at the last minute, why make an appointment then. Didn't check filter or clean unit like before, left a/c off when leaving."

"Larry was indeed "the expert" in diagnosing my water heater problem, came back the next day and fixed the problem quickly."

"Didnt inspect the A/C system, check the Freon levels. Tech informed me within 15 minutes of being here Id new a whole new system. He did not do inspections as should be conducted to verify everything to include air flow."

"I didnt feel like he was trying to sell like others in past."

"Bottom line, he fixed the problem."

"Luis did a fine job servicing our unit and explaining what he did!"

"Low rating because my ac went out on Saturday night. And I got no response till Monday evening at 6"

"It still is not cooling"

"Luis is the BEST! Very detailed oriented, very polite!"

"Brandon came to service our bi-annual maintenance on our Air Conditioning system. He provided us with Great Customer Servicing. He is very knowledgeable and answered all our questions. We love how Brandon took care of us and expect to see him again in 6 months. He represented San Antonio Air Conditioning very well."

"The technician was courteous, professional and knowledgeable."

"You were hard to get a hold of, and missed TWO appointments. Also, my understanding is that the technician is supposed to take off the compressor's outer vent panels in order to wash down the coils. He did not. Instead, he washed the coils by spraying through the panels. Cheap and easy, but less effective. The technician himself was very nice and did an otherwise fine job. I'm not blaming him for the missed appointments. That was Dispatch's fault."

"VERY PROFESSIONAL"

"Checked system inside and out - said I am ready for Fall. All is good."

"My A frame coil needed to be replaced and it was done quickly and effortlessly by Edgar. Awesome technician."

"Very knowledgeable and professional"

"I love this company. I really like the technicians. The people they hire are first rate. Extremely polite, courteous and especially knowledgeable about my air unit. Also I want to point out. They are not pushy about additional features. Like the UV light. I am saving up for that purchase."

"Edgar was the best- he patiently listened to me as I explained/complained about my previous air-conditioning company and the serious mishandling of my system/warranty/service. He stuck it out and was determined to find the problem- a tiny, pin-hole, minuscule leak in a (most likely used or defective) pipe that had been previously installed. He made one trip, explained everything to me and stayed until my problem was fixed. (please give Edgar a raise) I think I found a really great, trustworthy company to do business with!"

"The technicians did very well"

"The tech checked all aspects of the thermostat and needed to do some re-wiring to set it correctly. He was very friendly and very helpful."

"Came out shortly after I called that my air conditioner wasn't working."

"The technician, Edgar, was very communicative and professional when helping me with my AC issue."

"Showed up on time and completed the full service quickly."

"I wanted a quote on an ac repair, I need a new heat exchange coil inside, it's leaking freon. The guy came in looked at the model number and said it was going to be $4800, what? That's ridiculous. Then said I should just get a new unit. I've never seen that ridiculous price before the first quote I got was 1700 and a quick look online said that repair should be 1300 - 1700. The part cost 600, R410a freon maybe 300, a maybe a day of labor for 3000? Wasted my time and I'm glad I got the membership because I would not have paid 90 for that."

"The technicians were thorough and gave us a clear explanation of their findings."

"So glad I found this company was able to get service within a couple of hours on a Saturday afternoon in August!!Edgar was the best !! Very professional and very informative thank you so much for your service!!!"

"Your technician, Oscar, is the reason for the 10 score. Oscar has always been very courteous while working at our home and truly cares about the customer's needs. He does excellent work and is the reason why I use your company and services."

"Still waiting to get the Home Health Report about this performance inspection; technician said he would email it to me; past inspections over the past 10 years, the report was filled out and given to me at the end of the inspection; please send."

"The technician was very polite & professional"

"Technician was courteous, knowledgeable, and friendly. He was professional and checked every aspect of our system, while explaining his actions. Totally satisfied with Edgar Loredo."

"Both Agents were very helpful. Since I was temporarily unable to do anything. They cleaned up the mess they found when the first came in!"

"Luis was professional and communicated well"

"Technician was very professional."

"Running a bit late...called to let me know. Masked up and had protective footies. Went right to work to check my Lennox System."

"Ni one wants to be away from their family in the middle of the night. He showed up got the job done with no complaints and a focus on customer service"

"professional, coourteous, completed task"

"With the service I received, there is nothing else to provide."

"Timely and reliable service."

"Brandon is,very good at what he does. He saw the problem I was having and he didn't stop until he solved the problem. This technician is excellent. He performed very well, even though it was pouring rain."

"Well, the technicians did clean water heater, but we still have very little hot water coming out. We thought that if we cleaned the waterheater we'd get more flow, but we didn't."

"Brandon gave me the WronG filter size to replace. So, I had to return the wrong ones and reorder the correct size! Plus had to inconvenience my family member to come back out (again) when correct filters arrive!"

"Friendly, courteous, knowledgeable of system and unit, and a gentleman."

"Fabulous service!"

"The techs seem very competent, but labor prices for service from SA Air Service Experts are high."

"My first appointment was 2-4. The tech didnt get here until 4:50. I called Lennox prior to the appointment with the code my thermostat provided and knew, and told the tech it was the blower. Travis came down and said the blower needed to be replaced. If it was available, he would replace it the next day but since at that point it was after 5 the warehouses were closed and he would check first thing in the morning. Sally called me to say she made an appointment for 12-2 for the installation. Sally is informative and very nice. I called your office and spoke with whoever answered the phone, and asked if the part was available? This person had a hearing disability because I had to spell after pronouncing my street name no less then 4 times. This is the first time I have had to constantly repeat myself. Then when I asked if they were able to get the part, she said youll know when the tech arrives. I explained I am asthmatic and cant stay here if the part is not available. (My contacting your office was after 12 pm). She repeated, youll find out when the tech arrived. I said I need to know if he got the part. She said Ill send a message over but the tech will arrive before they respond. Sally called me within a few minutes."

"They were excellent in all that they did,very polite and quite effieciant&understanding"

"Edgar was amazing and was willing to teach me about my system and what he was working on."

"The servicemen were very professional, courteous, and knowledgeable."

"Technician was very professional, thorough, and informed me of a burned out Hard Start Kit that should be replaced."

"The unit is only 5 months old spo there should not be too much going wrong this soon"

"Edgar was super. Found the problem quickly and had it repaired promptly. Dealing with Edgar was very easy."

"Friendly, Fast, Efficient and Knowledgeable"

"Super awesome. The techs that came out were the best. You scored a customer for life!"

"He was very experience."

"I cant believe how quickly the call was responded by Letty and how fast the technician showed up at our house. Awesome service!!!"

"Technician was friendly, timely, and well mannered."

"First of all, the technician showed up at our house with a salesperson before even inspecting our unit. That tells me they decided they were going to recommend a new unit before even looking at ours to see if repair was an option. Then, we were quoted a price that was double the other quotes received by three other companies. Additionally, we were told by the alternative companies that what you recommended was overkill for our house. Lastly, we told the tech and the salesperson that we were going to get other quotes and see if someone else could fix the system to compare before making a decision. They pushed my husband to sign a work order. We then called that evening to cancel the work order, but that was also ignored apparently and someone was still sent to our house to do an install for a system that we didn't agree to have installed."

"Oscar was very knowledgeable and got the job done right. Great customer service."

"Knowledgeable and friendly"

"Technician was friendly and knowledgeable."

"Tyler was spot on with trouble shooting the issue with the AC."

"The installing technicians were efficient and repaired all of the issues. Plus they did a nice clean up at the end! Well done!"

"No one better than Edgar."

"Luis was very personable and efficient."

"Very professional along with excellent service."

"Very professional"

"Oscar went over and beyond with his professionalism and pleasant service. He is very sharp and prompt in his repairs and answered all of my questions. I will request him on all next repairs/service. Thank you, Mary Woods. (daughter of James Frye)"

"Always request Oscar..he knows my systems. Very knowledgeable and a can do attitude... Easy going and never complains. Very trustworthy!"

"Edgar seemed to do a good air flow test of my hvac system and he explained to me what is needed to correct the problematic air flow. Unfortunately, for some reason, as of today (tue) your company will not call me back to schedule a day/time to have my air flow issue corrected. I called last Fri to try and make an apt but the woman i spoke to said she would have to get back with me. No return call."

"Tyler went above and beyond with answering questions about my continued servicing."

"the techs arrived on time and installed the equipment in record time."

"quick overall response; considerate plumber"

"Did a good job."

"Problem solved quickly"

"Edgar did an excellent job explaining why he was checking the components of the heat pump system, and the repair was quickly done. Also he explained what to do if the compressor overheats and mentioned the unit is 16 years old and I should start thinking about a replacement since R22 is becoming obsolete and the average life of heat pump system is 15 to 20 years."

"Edgar is a professional in his work. Courteous and trust worthy."

"Edgar was full of great energy and kind, even at 9p.m."

"Professional-like and informative communication."

"Tech appeared knowledgeable. Was curteous."

"We were told that our appt was Friday 4-6 and no one ever called us to notify us that he came by (didnt leave a time) that he came after 8:30 pm"

"Tyler was prompt, very knowledgeable, and pleasant to work with."

"Robert is a critical thinker. problem solver, honest and professional. Mike Yetman accompanied him and was impressive, no nonsense with humor which is a gift! This compliment is from a high standard curmudgeon!"

"Bad experience"

"Appointment was between 12-2 on March 12. I called at 3 pm and was told they tried to get hold of me but I did not have missed call or voice mail. Changed to following day. Attic ladder broken by tech. Guess left to me to replace. Air filter was not replaced. About a year old."

"The techinian was very thorough."

"Oscar communicated the process of the inspection and kept us informed what was going on during the process."

"Always informative, professional and helpful"

"Oscar is very dedicated and careful to make sure that the work he does is correct and complete."

"Overall, very satisfied with the service. On time and done in a timely manner. HOWEVER, the technician did not know that our service plan included a new filter. No excuse for this. ALSO, he did change the filter, but never looked at the filter he replaced. It had been changed on 30 April 2021, less than two weeks old."

"Friendly & through service"

"Just overall dissatisfied with the quality of the work! Answer to question #3 I have no choice now! # They offered and promised that they were the best in San Antonio!"

"Tyler was polite and knowledgeable. He was safety conscious and honest."

"The tech was easily able to identify and fix the problem."

"Tech provided detailed information on my systems needs and what I should expect from current statuses."

"Luis is my go to technician that I use. He is very meticulous in his job and I have never seen another technician go through his steps and thoroughness that he has. He is respectful and polite and listens to his customers! Give him a bonus and or raise! He deserves it!"

"Disappointed with the troubleshooting and solution. Trying to sell a new system ($13000 after multiple discounts ) . Obviously, making up a high price (@$2700) for a repair that cost me $500 from a competitor who fixed the issue in the same day."

"Edgar was extremely professional and helpful"

"Very thorough"

"Did a great job."

"Stayed with the problem until it was corrected. It took 3-visits and two trips to the parts store, but in the end the AC worked perfectly. SUPER JOB by both Edgar & Oscar."

"The examination of our A/C system was efficient and quick."

"Same day service"

"No show for original appointment"

"Tyler was outstanding. Professional, prompt, friendly and helpful. He gave us some great information about how we can help maintain and extend our system. Great representative for your company."

"The technician was very thorough. I was highly satisfied with his work."

"Always professional and efficient."

"Very professional and competent technician"

"Edgar is thorough & professional."

"Edgar is the truth! Thank you Edgar for your professionalism! Thank you Sally Benavides for your Excellent Customer service! I highly recommend this Company and you should too!"

"Everything was very well explained. Mike was super knowledgeable and friendly."

"I have had this company for years and years and they have always provided dependable quality service."

"Was very satisfied with the way Robert performed the required work at our house. He was very professional and answered all our questions thoroughly."

"excellent service"

"Get the same job last year in a liked him very much. He did a good job."

"Anthony was very professional while doing maintenance on our unit. He answered any questions I asked about our unit. Good job!"

"Did a great job. He was respectful"

"Knowledgeable and polite. Respectful and able to teach."

"Tyler is a first rate tech he's knowledgeable about the p try oduct and offers new technology solutions"

"Very knowledgeable staff. Successfully installed a very complex piece of machinery quickly and professionally."

"Quick response and on time"

"Edgar helped me figure out mistakes other San Antonio Air employees made on my AC units. I finally feel me AC units are running like they should be for the first time in a long time. Technicians are supposed to fix problems not create them."

"He was was helpful, thorough, and knowledgeable."

"I do not know for sure but I am assuming the technician is new to the company. I assume he was being careful and thorough because the inspection took longer than usual. There was less explanation in going over the checklist at the end of the appointment. He was polite and appeared to be knowledgeable of the process. He did not show me the filter he replaced as what usually happens but I am sure that it was absolutely necessary."

"Well mannered and knowledgeable young man. He did an excellent job. I was very impressed."

"oscar was very professional ."

"Anthony was very thorough in the service of my units."

"The time the tech took in doing his job and explaining things to me thoroughly so that I may understand. Luis spoke to the level I could understand and the benefits in doing the recommended actions. I appreciate a tech who clearly enjoys the work he does."

"I liked the demeaner of the Technician and his positive attitude about his work and especially ,Service Experts.. He was very polite to both myself and my wife. Answered any questions we may have had."

"Fast and efficient"

"Tech came on time and got to work quickly."

"Larry provided options, explained each options benefit, did not try to upsell, and provided an estimated time of what the time to complete the work would take"

"He explained everything very clearly Show me where is the leak and order the part"

"Prompt courteous service and expertise."

"I had made an appointment, but they had not written it down, so I had to remake another."

"Courteous, timely and professional."

"New a/c condenser installed within 2 days after inspection."

"Fast, efficient technicians. Good sales rep: Patient and thorough, comfortable experience. Leaves us feeling glad that we accepted the Advantage Purchase Plan."

"Very thorough"

"Responsiveness, professional performance of technician"

"Confident, knowledgeable technician. Answered every question."

"Stayed on Schedule"

"SA Air Service Experts was very responsive and sent someone out on the same day. Oscar quickly found the problem and resolved it. He even took the next step to shorten the drain line so we would not have issues of it backing up again."

"I felt that I was treated fairly, there were no gimmicks or hard sales pitches. We discussed options, but the most expensive system was not recommended. The installers worked without interruption, quickly and cleaned up after the work was complete."

"Efficiency"

"Scheduling Spring maintenance service very easy. Everyone with SA Air very friendly and professional. We appreciate the time that William took to check our system and assure all was working well. He is an excellent technician and we will request him when it is time for the Fall maintenance appointment."

"Got the problem fixed in under an hour"

"Did his job and was through."

"The technician appeared on time, prepared, and seemed efficient."

"Efficient"

"Never got a follow-up about fixing the problem"

"Right on time, was very courteous, got right to work and explained everything. He is a great asset to your organization"

"took the time to answer all my questions and concerns"

"SA Air has always been reliable and reasonable in doing our AC work!"

"Very professional"

"Mike explained things clearly and precisely."

"Oscar very cordial . Seemed very efficien in checking out everything"

"Very professional, used safety methods, finished service within reasonable time. Very satisfied."

"Explained what I needed to know"

"Arrived on time and completed as needed"

"Luis is very efficient and knowledgeable, he check and clean the machine really well."

"Alex always goes above and beyond to share details about the service he's delivering and what we can anticipate as needs in the future."

"Explain all the procedures. Recommended a surge protector for my A/C unit which I purchased."

"Very professional, very experience.."

"Very professional and appears to take time to do a complete inspection."

"Arrived on time -- a refreshing change from all too many companies"

"Technician was prompt, courteous, respectful of property and shared expertise."

"knowledgeable and friendly"