San Antonio Air Service Experts Reviews

"Great service"

"Oscar knew of the problem and fixed the issue speedily. His knowledge and professionalism was A-One. Oscar was very pleasant and courteous and explained to me the steps and maintenance he preformed on our unit."

"Professionalism"

"Service tech gave valuable information on maintaining my HVAC system."

"With the exception of one horrible incident. I believe that that was an isolated incident and not the integrity of the company."

"Technician is knowledgeable, friendly, courteous, and dependable. Service is available 24/7. Customer satisfaction is a priority."

"Still think that the Lennox Coils are a problem, they should last more than 3 years, Labor and freon cost me $1,467.00, but San Antonio Air identified the problem and as of last night the A/C is working GREAT!!"

"Because of the excellent service"

"Technician explained why the parts were needed."

"Thoroughly professional and courteous technicians"

"When my AC went out and I scheduled my appointment a rep called back to verify that was the right time because they could get someone out sooner if I wanted. They care about their customers."

"As always, Oscar serviced our systems and gave us information about what was done. He knows how to maintain our systems and can anticipate any future problems."

"Excellent service!"

"Pablo was a very knowledgeable technician and answered all my questions with much patience and kindness!"

"service and dependable team"

"Edgar was my go-to guy and then he got promoted. Jose Martinez is now my go-to guy and he is fantastic also."

"Very responsive to customers."

"great service"

"SA Air treated me well from the very first moment to the last. They went above and beyond in communication and in the fulfillment of my expectations."

"Very proffesional"

"Reliability, thorough, congenial, informative"

"Paul Sr, Paul Jr did an awesome job. Very professional and kind."

"Our appointment was not on time."

"Professional on time work done well honored warranty."

"Service, product, personnel great."

"very good customer service"

"Mr. Jose A was right on time. He spent alot of his time doing a good job. This was yesterday. Today, 9-7-22, there still a small Leak. Please notifly him and let him Know. It's not a big one but it's wet underneath the New Shut Off Kit. Hope you send Jose A again. Thanks."

"Been there for me since the beginning"

"Timely, curtious, through and on multiple occasions have saved me from costly repairs in the future"

"I had new ductwork installed in May 2015. Sometime between July 1 and June 1 the strapping holding up the ductwork collapsed. I called it in and have had 2 technicians out. The last taped up some things but did nothing as for as I can tell to reattach the ductwork. Straps are still hanging . Ductwork on floor of attic. That still attached is sagging. I asked him for general manager name and number. He refused to give it to me. I am not happy!"

"Pablo was very professional and explained everything he was doing. He went over recommended services and provided tips we could do for system maintenance"

"They are very profesional at what they do."

"Ezekiel was very professional. explained the status of the AC units in an understandable way, and completed all tasks that we agreed in."

"Excellent product and service."

"Jose shared money saving programs with me. Been customer for 15 years and new program he shared would save me at least $30.00."

"I never realized how inexpensive it was to have a maintenance plan for our AC unit. It's affordable, all your technicians are professional, kind, and all-around helpful."

"Great service with well trained experts!"

"Oscar found the problem: the tech who came out the prior Wednesday to do seasonal checkup failed to reconnect one wire, which resulted in our A/C to stop cooling on Sunday. Oscar fixed the problem and we were feeling cool air quickly! From now on I only want Oscar to service our system!"

"Fast, easy, and competent tech, call center, everyone involved"

"Very knowledgeable and helpful"

"The techs were very friendly, professional, knowledgeable' and helpful."

"The tech was very informative and enthusiastic."

"On time, knowledgable, courteous !"

"Communication between call center to technician was horrible"

"Larry was very good! My only concern is that I think the price was very high!! But thats not Larrys fault!! I got a price estimate from another place that was $150 less to do more including replacement of the other element and cleaning out!"

"super service and knowledge."

"Technicians, Paul Jr and Juan Carlos, failed to reattach the furnace exhaust air vent after replacing the A-coil. This negligence, if not caught and fixed by me, could have resulted in carbon monoxide poisoning in my house. Furthermore, the billing department has failed to refund me $99 and is very difficult to get a hold of. I called multiple days at different times with no resolution."

"Great service."

"hard working technicians who completed the job in a day"

"Jonathan was very thorough and brought up a lot of issues ($4,000 plus cost) that it made me wonder why the previous reps had not not found some issues on their trips. He said one of the units needed 1 pound of refrigerant but did not put some in. Also, the time slot for us was 10 - 12 and someone called and said the rep would be here a little after 12. He didnt show up until 1:45."

"Very helpful"

"Top personel. Friendly. Efficient. Great product and service"

"Oscar the tech was really nice"

"Courteous and timely personnel."

"Nice employees, easy scheduling, good work, financing available"

"The monthly protection plan is quite expensive."

"Although we had problems with the service, Alex the manager and rest of the crew were very nice and knowledgeable"

"On time, courteous and expedient service."

"Prompt, friendly, professional service. Juan and Paul Jr. took the time to explain to us what they were doing. It was very much appreciated."

"Whenever we have a problem we know that Oscar can diagnose and fix it."

"Professional service"

"The person on the other end of the phone line is never the same and delivers questionable service."

"Was very happy with the technicians that serviced my ac system. They were very knowledgeable and professional in their services!"

"Because they send a tech that was very nice but needed more experience . Our air conditioner was working and after he left it stopped working. He told us everything was great. Another person finally came after the weekend with no air and he found a Freon leak. The company treated us fair but when you have asthma heat sets it off. That is why we had it checked"

"The company has provided great response when I needed it."

"Jose explained all he serviced. Jose and Christian were both very professional and resolved the problem."

"the tec was very through and checked my system out and explained what he was doing"

"Service technician was knowledgeable professional and efficient very friendly explained everything so I could understand it and completed the job got my unit working and I have all the confidence in his work."

"Christopher did an excellent job of inspecting our units (inside and outside) and explained the results of the inspection."

"Jesus was amazing. Professional, efficient, and responsive."

"Knowledge and friendly"

"Arrived promptly, wore a uniform, wore shoe covers in the house, courteous. Did not return water hose to place he found it."

"Professional & efficient."

"Edgar did a fantastic job pinpointing the issues that were going on with the HVAC. We are grateful that he took the time to review the issues and provide helpful feedback."

"VERY HAPPY WITH THE SERVICE AND THE KNOWLEDGE OF THE TECHNICIAN."

"Great service"

"Pablo came out at 12am to check my AC. Very knowledgeable and professional. He was able to find the problem as soon as he got in my attic and fixed it. Thank you for having such a great service technician."

"Service was good - price was high especially because I have the prepaid Fall and Spring tune up service plan."

"Thorough & professional."

"Awesome tech service"

"Will and Edgar are great technicians and know what they are doing"

"I was told over the phone that the $99 service call fee would be waived if I rejoined the protection program. It was not waived."

"Technician is very thorough, knowledgeable & professional."

"All of the staff that I worked with were extremely professional. My installers, Matthew and Chris were knowledgeable and courteous."

"No Show! We were home before, during, and after the appointment time and no one showed up."

"My technician was good in repairing unit outside. The second time he came and told me that air was leaking out of my duct work. A Comfort specialist came another day and told me there was no leaks in my duct work. That SA Air could do nothing for my old duct work because of the amount of space in the my attic, which is more like a crawl space. The Comfort specialist said that he would come back this week of 7-18-22 with the senior tech Edgar and run through the whole AC system and see if there were any inefficiencies as a courtesy to me. Got a text today there is nothing more that can be done. Well I signed a service contract with SA Air that can't comprehensively take care of my system. What is that worth???? I will be cancelling my service contract and choosing another company that will not just chalk all of my problems up to its just too hot outside!! VERY disappointed!!!!"

"I do believe the tech was Edgar/Edward. He was totally professional and showed and explained to me what my A/C needed that was not performed by Oscar or Pablo the two prior trips out. A/C is running correctly now and so far no problems. I am very happy with this Tech Edgar/Edward."

"Quick to respond, easy to get a hold of, professional, kind and willing to go the extra mile."

"Great service, experienced tech"

"Edgar is amazing and helps me understand my system"

"Svc has always been the best"

"Kind. Professional. Punctual. Knowledgeable."

"They were able to schedule an appointment quickly, and the technicians were very nice, and thorough."

"On time, technicians are Experts at their trade."

"you responded sooner than expected"

"very pleased with both service calls a/c tech and plumber, real pros"

"Always get great service"

"Service, dependable,"

"Calls made by tech before showing up and answered all my questions and concerns."

"I have always received great service."

"Techs were very friendly and knowledgeable"

"The technicians were very courteous and they explained everything that they were doing to me with the condenser and the air handler and gave me many tips for a better performance of my system. They got my AC system back up and running in no time. I was so satisfied with the service that I decided to sign up for a maintenance contract."

"Tech arrived at scheduled time and called before arriving"

"Edgar was very informative and explained what he was doing very well."

"Great customer service"

"I had to reschedule twice for my Advantage Program seasonal checkup appointment. The first two appointments resulted in no shows/calls by the technician after four hours of waiting. The third appointment went well."

"On time. Professional."

"Óscar was excellent and did a great job explaining what he was doing and his recommendations."

"Unfortunately, we were sold a defective unit. The only solution that has been given to us it to "wait until we find a solution"."

"Misleading advertisement. Poor knowlegeable technician who was only interested and prepared to recommend new AC system."

"Fixed the issue in an honest, professional manner"

"Technician was very knowledgeable, kind, and thorough."

"Excellent and quick service. Technician explained in detail what needed to be done."

"excellent service"

"only bad thing to say is I had a bad experience with the after-hours call center."

"Always a pleasure dealing with Edgar very professional and helpful"

"Oscar was courteous, professional, on time, and quick with the repair. He was also very good at explaining the issue to me."

"very responsive when I have an issue Edgar is the service technician that has taken care of us on numerous occasions-he's the absolute BEST!"

"so far they have been a good company to work on my Lennox a/c"

"The response was lightning fast and the results were exceptional"

"Great customer service and quality work"

"Technician was knowledgeable and very professional."

"I believe the technicians provide informative information. Hard to trust someone when you go see what they are doing, so you have to trust they are telling you the truth with the work and the equipment."

"Technician was very knowledgeable."

"You have always done a good job for me over the years!"

"I was happy to have service in such a quick time. Staff was also easy to talk to. I liked the free membership offer as well"

"Past services have all been positive, this time however I feel something very strange happened with the technician."

"Very knowledgeable, Courteous and thorough"

"Jonathan!!!"

"The installers were fast, efficient, and very affable. The 2 A/C HVAC units were installed quickly and with a limited amount of disruption to our family routine. They answered all of my questions thoroughly and politely."

"Everyone with whom we have been in contact at service Experts has displayed the utmost professionalism, friendliness, and timeliness. We have enjoyed years of association with you. Thanks!"

"Edgar Loredo is knowledgeable and trustworthy"

"William is a great technician, and he made the effort to fix it properly late at night"

"Pablo was very friendly and professional. Showed concerned about my specific problem. Trainee is Puerto Rican great person."

"Excellent service from trustworthy tech who kept us informed of all steps and recommendations."

"very good customer service and technician was very good in explaining the reason for the a/c problem"

"All around good service, from appt desk to technician."

"Very reliable"

"I was very impressed with the thorough job the technician did. He explained every well and asked if I had any questions."

"Very nice and professional"

"Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."

"Great technicians and finished in a timely manner"

"We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."

"Work was done well. Techs were friendly and professional."

"The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."

"The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."

"Problem was never resolved. AC still leaking. Been here 3 times. After 2nd time technician forgot to turn system back on."

"quick and professional"

"Pablo Perez is a very well qualified technician"

"Jessie aka Jesus has always been very kind. Works nonstop to find the proble. Last time he brought his young apprentice. Nice young man."

"The technician was very through and explained what he looked at."

"Tech was efficient, pleasant and did an excellent job ."

"I had specifically asked about a wall unit air conditioner when scheduling the repair. A repair tech was scheduled and arrived on time to tell me; 'we can't repair the wall air conditioning unit'. WOW! Can't repair; wondering why I couldn't be told that on the initial phone call. Thanks for the trip charge."

"Jesse identified the problem that a result of an oversight during our Jan 2022 service, and he was extremely polite, professional, and resolved the issue quickly."

"Very efficient and polite"

"They honored my agreement from pre covid"

"The plumber, Larry, was great. But the scheduling was terrible. I called and got a same day appointment on 5/11 between 4-6. Nobody showed, nobody called. I called and rescheduled for the next day between 10-12. Again no one showed or called. And I had to leave at 4p, I couldnt wait all day. So after an hour I called and a very nice scheduler sent a message to the local office who called me. She explained they were very busy and short staffed. When I said I understood but good customer service would be to call to give me an arrival time - she hung up. I understand things happen but twice in 2 days?"

"We find Oscar very reliable and trustworthy and easy to communicate with."

"the technician was very polite and explained everything in detail"

"5) When scheduling my appointment, San Antonio Air Conditioning Service Experts Customer Service Representative satisfied all my needs."

"Migel did an excellent job inspecting our A/C. He showed great expertise in his explanation of what he did and what he found. He is thorough, polite, communicates very well and is a great ambassador for San Antonio Air."

"Totally professional, all aspects..."

"Tech was courteous, knowledgeable, friendly & resolved the issue"

"What told that Cooper tubing for AC condensation line would be insulate since it is running in my attic. The Cooper tubing line was insulated, and all other condensation lines of PVC are insulated. Tech who installed the line today said it did not need to be insulated. Will cold water running Cooper tubing not produce moisture on the line an drip into my insulation?"

"GOOD SERVICE"

"The technician was very helpful and informative."

"Miguel is an excellent technician"

"the technitian was very profesional , attentive and polite. took all the time to check all units inside and outside."

"Professional and knowledgeable"

"tech was friendly and everything went well."

"Edgar was great and very professional."

"Edgar was very professional, helpful, an asset to your team."

"Technician is a 10 Wish that my profile would alert the tech to bring a filter. The one that you replace every 6 months. That was initially installed by San Antonio Air"

"Appt scheduled for that evening even though I called at 3:00p."

"If I missed a call, there was not a voicemail left. When I called back I had to go through the phone cue again"

"The tech is efficient, knowledgeable, polite and trustworthy."

"Prompt Friendly Thorough Honest"

"The above rating applies only to the technician who was super. The call center is atrocious and schedule the service for the wrong day. Something I only discovered after spending most of the day waiting."

"Could have been a bit better at explaining problem"

"He provided the answer I needed."

"Oscar is the best technician you have!!"

"Excellant service. Technicians diagnosed issue immediate and corrected problem."

"It took a few tries but we found the issue and now I have a cool home."

"Oscar, your technician ,found a gas leak that had been there probably for about the last 6 months, very proficient individual. When they first installed it it was put in probably wrong, otherwise there would have been no gas smell at all or no leak. I had the service done on April the 7th this is now April 19th, and I still have not received a copy of the receipt of what work was performed and I have asked for it three times. Poor customer service very very poor, but excellent technicians."

"Professional, thorough, and friendly"

"The technician was excellent. There was a disconnect between the time it took for the part, once it was here, to be installed."

"Technician was courteous, prompt and knowledgeable."

"EDGAR WAS VERY HELPFUL IN EXPLAINING THE SITUATION WITH OUR AIR CONDITIONER."

"Paid 89 dollars for someone to come out and tell me my motor is broke, well ya think, the AC is not running. Also, first thing out repair guy oh its gonna be expensive, thats a joke. I want my money back"

"He was knowledgeable and kind."

"Technician was very friendly, courteous and efficient."

"because they did a very good job."

"Tech was great"

"prompt, reliable ervice"

"Very Professional"

"tech was very friendly"

"1. Technician did not take off the outer grills when he washed down the coil on my outdoor unit. This is not his fault though, it's company policy. Also, there are a lot of leaves inside the bottom of my unit that I would have expected to be removed during the "cleaning", but they weren't. Again, not the technician's fault; the company doesn't tell them to do it. 2. I had a specific issue of wanting to change the deadzone on my thermostat from 5 degrees down to 3 degrees; the technician told me it couldn't be done. I then spent two hours online researching how to do it and was finally able to do it myself. 3. A couple of other minor issues."

"Outstanding service and representatives"

"Very professional and knowledgeable."

"Oscar the technician was honest and I felt comfortable dealing with him"

"Edgar always gives us great service."

"The guys worked quickly and cleaned up afterwards. They explained what would be different and showed me how to operate everything."

"The technicians were very professional, showed up on time, answered any questions we had, worked extremely hard throughout the day and cleaned up once finished."

"Very efficient and thorough"

"Very knowledgeable tech and super friendly and helpful"

"He was really good at explaining what he did. Showed me pictures on his phone of what he did and how things work. Very personable as well."

"System was thoroughly checked, parts obtained and work completed."

"Service Rep explained exactly what he was going to do and why and before he left he tested the system to be sure it was operational after the repair."

"All good."

"Knowledgeable technicians and quick service."

"Came on time, professional and functioning when Paul sr and Paul Jr left my home."

"On time and very professional."

"Our technician did a fantastic job. He was professional, polite and very knowledgeable. I hope we get him again our winter checkup. Great job !!!!!!!!"

"Exceptionally satisfied. Migues (Mike) arrive on time, was friendly and courteous, explained what he was doing & thoroughly checked bot the inside & outside units. When and a friend about asked about airflow & the lack of cool air on a guest room, he volunteered to climb into the attic & check out the situation & recommend a visit (again) by a comfort specialist."

"I never really had a full thorough check on what was going on. I realized that the plumbers sent were always quick to have a solution but without doing all the proper checked needed. It was realized a leak was existent somewhere and Ive had Larry try to sell us a whole new water softener when it was not the cause of a leak. It has been properly working. I had also spoken to Joe, the Operations Manager. This man hung up on me three times, have called back another three times, seems to be avoiding me, but is being extremely unfair on how the reparations that were done by the lazy master plumber, Larry, were not absolutely needed and never did the necessary prep work to confidently fix the real problems. Both Larry and Joe are extremely quick to offer me a $5000 quote to completely change out my functioning water softener. Im still expecting a call from Joe to try to fix this, but Im more than certain hes trying to avoid me and my plea. Shows a lot of character from someone who is supposed to have a solution to keep customers. Also I had Larry come out more than three times once I had a water bill over $400, and Larry, once again, immediately blamed the water softener without running ANY tests. Its very quick and easy work they like to run and try to sell as much as they can to milk the customer. Ridiculous."

"Edgar explains exactly what He has done today, and the operation of the thermostat. He is a very valuable employee of your company."

"Technician was very cordial and answered all questions."

"fast, friendly, service."

"I am writing about my recent regular service. Technician was Jesus. He did an excellent job helping me with questions I had/have about anewly installed unit that I am not satisfied with. I have been a customer for many years and an advantage customer as well. I am dissatisfied with recent changes that make it very difficult to communicate with anyone in the local office. I continually get a call center who promise to let the local office know I need a call back but it never happens. When the technician arrived last week he had been given wrong information about what I needed. The people at the call center tell me a time frame when I should expect someone. Used to be that someone would arrive exactly as I was told to expect. Twice recently someone came two hours late telling me they had only just been told of the appointment. Very different than the service I am used to from Service Air."

"I was provided information about ac."

"Very knowledgeable, responsible, courteous"

"Technician forgot to re-connect all the connections on my outside unit for the downstairs HVAC. This resulted in no heat being produced on a night that got down below freezing. Had to call a second technician to come out the next day to fix his mistake. Inside unit was running all night at max speed, costing me lots of money needlessly."

"did good job"

"The service tech said that he needed to talk to his manager and that someone would get back to me the owner. I called on Saturday morning to ask to speak to a manager and never received a call back. Possibly b/c it was a Friday when the tech went out. He showed up at 7:30 for a 2-4pm agreed upon frame."

"Never got call backs or technician showing up at promised time. System is still not working properly."

"Miguel was awesome"

"Technicians were professional and polite explaining what steps were needed to keep my system maintained."

"Knowledgeable and professional-like throughout service call."

"The technician was very thorough and did a great job repairing a very difficult component that had failed on the condensing unit. I appreciate all the time he spent to ensure that the repair job was done correctly."

"SUPER FRIENDLY,VERY KNOWLEDGABLE.."

"Michael, Patient and knowledgeable as he answered questions and explained things."

"Manager should call us Too many details to type Had to deal with 5 dispatchers that day"

"I like the service provided."

"Excellent, timely and friendly technician"

"Sales person never attended before"

"Satisfactory job"

"I have trusted your company for years and I am now extremely unhappy and disappointed. I canceled the contract I signed in order to-get a second opinion. A second opinion was obtained today and the technician did not think that there was anything wrong with my unit at all."

"On time, knowledgeable, and professional"

"Edgar is a GREAT technician! Edgar is not the problem, I am very disappointed with the installation crew! The last installation crew made my condition WORSE! & When I emailed my concerns, no one replied :-( I also sent a text to Joe Ybarra on Nov 10, 2021, with a video illustrating the problem. I never got a response. On Feb 4, 2022 I sent an email to sanantonio@serviceexperts.com and customercare@serviceexperts.com. I also never heard anything back from anyone? Joe Ybarra finally responded to my Feb 22, 2022 text, which is why Edgar came to evaluate my concerns. I've had these problems since my system was installed. My health has significantly deteriorated since the installation crew visited on Nov 10, 2021."

"Technician was very thorough!"

"Mr Perez did a excellent job was very helpful with my questions"

"Technician was very polite and professional"

"The technician explained everything he was doing and why he was doing it."

"Three excellent technicians, professional, friendly, hard working"

"Very professional"

"I get a different answer every time maintenance/service is requested for the same issue."

"Very patient man!"

"Very professional and knowledgeable! He fixed my issue fast. ??"

"Internet was left disabled and it wasnt connected with the Thermostat, technician also left the fan running option on. I had to put it back on Auto to Cool/Heat, I dont know what they did on the thermostat but it looks like everything was reset,!now the screen on the thermostat doesnt show the screen pictures it would show of the weather outside."

"very please with the technician. Believe his work was excellent. Very friendly, we appreciate that."

"Oscar was amazing and very thorough with everything!! He was very nice and explained everything!!"

"The gentleman was very professional and informative. Did his job in a timely matter and explained everything about what he was doing. Very polite and nice."

"Technicians were professional & polite. They worn masks ans shoe coverings. They took pictures of my duct with the ultra violet light to show mw how clean it is."

"Great job, highly recommend Edgar"

"Technician and service great."

"very good very proficient in his knowledge"

"serviceman did an excellent job. sought out problems and fixed them while here. over and above."

"Jesse Delgado was very thorough with my service. He explained every step of it, showed me pictures and advised on possible future upgrades."

"Service person, Pablo, was timely, knowledgeable, helpful."

"Technician was very thorough"

"He was friendly, knowledgeable and informative."

"Very courteous and did a great job"