San Antonio Air Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 3,303 Reviews
carlos L.
san antonio, texas
"Excellent and quick service. Technician explained in detail what needed to be done."
norma L.
san antonio, texas
ms dockery D.
san antonio, texas
clarissa S.
san antonio, texas
george V.
san antonio, texas
"excellent service"
mr pirolo P.
helotes, texas
"only bad thing to say is I had a bad experience with the after-hours call center."
mr. shunkwieler S.
adkins, texas
"Always a pleasure dealing with Edgar very professional and helpful"
larry C.
san antonio, texas
"Oscar was courteous, professional, on time, and quick with the repair. He was also very good at explaining the issue to me."
joseph B.
helotes, texas
"very responsive when I have an issue Edgar is the service technician that has taken care of us on numerous occasions-he's the absolute BEST!"
ms davila D.
san antonio, texas
"so far they have been a good company to work on my Lennox a/c"
fernando S.
san antonio, texas
"The response was lightning fast and the results were exceptional"
maria E.
san antonio, texas
"Great customer service and quality work"
brian A.
helotes, texas
trellis Y.
san antonio, texas
"Technician was knowledgeable and very professional."
patrick G.
san antonio, texas
"I believe the technicians provide informative information. Hard to trust someone when you go see what they are doing, so you have to trust they are telling you the truth with the work and the equipment."
mr herrera H.
san antonio, texas
"Technician was very knowledgeable."
mr sanchez S.
san antonio, texas
"You have always done a good job for me over the years!"
steve O.
san antonio, texas
"I was happy to have service in such a quick time. Staff was also easy to talk to. I liked the free membership offer as well"
dean R.
schertz, texas
"Past services have all been positive, this time however I feel something very strange happened with the technician."
eugenia G.
san antonio, texas
"Very knowledgeable, Courteous and thorough"
mr myers M.
san antonio, texas
"Jonathan!!!"
john G.
windcrest, texas
john C.
san antonio, texas
"The installers were fast, efficient, and very affable. The 2 A/C HVAC units were installed quickly and with a limited amount of disruption to our family routine. They answered all of my questions thoroughly and politely."
thomas B.
san antonio, texas
"Everyone with whom we have been in contact at service Experts has displayed the utmost professionalism, friendliness, and timeliness. We have enjoyed years of association with you. Thanks!"
aliaga I.
san antonio, texas
"Edgar Loredo is knowledgeable and trustworthy"
esther V.
san antonio, texas
john G.
san antonio, texas
"William is a great technician, and he made the effort to fix it properly late at night"
keith H.
live oak, texas
hector B.
schertz, texas
"Pablo was very friendly and professional. Showed concerned about my specific problem. Trainee is Puerto Rican great person."
michael B.
san antonio, texas
norma H.
san antonio, texas
"Excellent service from trustworthy tech who kept us informed of all steps and recommendations."
charles L.
san antonio, texas
elnora D.
san antonio, texas
mr. denson D.
san antonio, texas
mr. ramirez R.
san antonio, texas
"very good customer service and technician was very good in explaining the reason for the a/c problem"
felipe C.
schertz, texas
mr. kaneishi K.
san antonio, texas
ercilia R.
san antonio, texas
"All around good service, from appt desk to technician."
vicki M.
san antonio, texas
"Very reliable"
pat J.
san antonio, texas
"I was very impressed with the thorough job the technician did. He explained every well and asked if I had any questions."
jeff R.
converse, texas
"Very nice and professional"
fred D.
boerne, texas
"Emergency service technician identified problem (bad coil) and the next day Paul Jr/Juan Carlos came...put down tarps to protect our hardwood floors and did a very professional job...miracle workers! And, we needed help with 95 degrees and no cool air."
kenneth W.
san antonio, texas
"Great technicians and finished in a timely manner"
david M.
san antonio, texas
john E.
san antonio, texas
"We are very pleased with San Antonio Air's preventative maintenance program and the ease of scheduling to accommodate our needs. Our tech, Edgar, is personable, professional and efficient. He goes above and beyond a routine check-up to help his customer. He made good recommendations and even checked the wall thermostat, cleaned the contacts, and put in new batteries. Thank you for making us feel like a valued customer."
mr schoenig S.
san antonio, texas
"Work was done well. Techs were friendly and professional."
peter K.
bulverde, texas
"The service is always great. However there was a problem. I did not receive my yearly supply or 24 air filters. They told me they would be delivered on 23 May. I will be waiting for them."
nancy S.
san antonio, texas
"The service expert went directly to the problem, explained how to keep the problem from happening again, and repaired a problem that had developed during the initial install."
david G.
san antonio, texas
"Problem was never resolved. AC still leaking. Been here 3 times. After 2nd time technician forgot to turn system back on."
mr. roger T.
san antonio, texas
"quick and professional"
leo B.
la vernia, texas
"Pablo Perez is a very well qualified technician"
carol S.
live oak, texas
"Jessie aka Jesus has always been very kind. Works nonstop to find the proble. Last time he brought his young apprentice. Nice young man."
roy W.
san antonio, texas
"The technician was very through and explained what he looked at."
jeffrey B.
san antonio, texas
tyler P.
san antonio, texas
mrs. carlton C.
san antonio, texas
"Tech was efficient, pleasant and did an excellent job ."
linda T.
san antonio, texas
pavel V.
san antonio, texas
daniel R.
san antonio, texas
"I had specifically asked about a wall unit air conditioner when scheduling the repair. A repair tech was scheduled and arrived on time to tell me; 'we can't repair the wall air conditioning unit'. WOW! Can't repair; wondering why I couldn't be told that on the initial phone call. Thanks for the trip charge."
jonathan M.
san antonio, texas
"Jesse identified the problem that a result of an oversight during our Jan 2022 service, and he was extremely polite, professional, and resolved the issue quickly."
anne L.
san antonio, texas
"Very efficient and polite"
carolina E.
san antonio, texas
"They honored my agreement from pre covid"
janice A.
hollywodd park, texas
"The plumber, Larry, was great. But the scheduling was terrible. I called and got a same day appointment on 5/11 between 4-6. Nobody showed, nobody called. I called and rescheduled for the next day between 10-12. Again no one showed or called. And I had to leave at 4p, I couldnt wait all day. So after an hour I called and a very nice scheduler sent a message to the local office who called me. She explained they were very busy and short staffed. When I said I understood but good customer service would be to call to give me an arrival time - she hung up. I understand things happen but twice in 2 days?"
ms ruiz R.
san antonio, texas
rita G.
san antonio, texas
charles F.
lake hills, texas
"We find Oscar very reliable and trustworthy and easy to communicate with."
alfred H.
san antonio, texas
"the technician was very polite and explained everything in detail"
ryan F.
san antonio, texas
joan H.
san antonio, texas
"5) When scheduling my appointment, San Antonio Air Conditioning Service Experts Customer Service Representative satisfied all my needs."
evan S.
cibolo, texas
steve P.
san antonio, texas
"Migel did an excellent job inspecting our A/C. He showed great expertise in his explanation of what he did and what he found. He is thorough, polite, communicates very well and is a great ambassador for San Antonio Air."
robert C.
san antonio, texas
"Totally professional, all aspects..."
sandra W.
san antonio, texas
"Tech was courteous, knowledgeable, friendly & resolved the issue"
davis M.
san antonio, texas
"What told that Cooper tubing for AC condensation line would be insulate since it is running in my attic. The Cooper tubing line was insulated, and all other condensation lines of PVC are insulated. Tech who installed the line today said it did not need to be insulated. Will cold water running Cooper tubing not produce moisture on the line an drip into my insulation?"
clydene T.
san antonio, texas
"GOOD SERVICE"
brenda L.
san antonio, texas
scott B.
san antonio, texas
"The technician was very helpful and informative."
richard R.
san antonio, texas
mrs mancilla M.
san antonio, texas
"Miguel is an excellent technician"
isidro los santo S.
san antonio, texas
"the technitian was very profesional , attentive and polite. took all the time to check all units inside and outside."
mr. quintero Q.
san antonio, texas
"Professional and knowledgeable"
kerry D.
shavano park, texas
"tech was friendly and everything went well."
mrs montalvo M.
san antonio, texas
"Edgar was great and very professional."
anna Q.
san antonio, texas
"Edgar was very professional, helpful, an asset to your team."
mrs arulanandam A.
helotes, texas
"Technician is a 10 Wish that my profile would alert the tech to bring a filter. The one that you replace every 6 months. That was initially installed by San Antonio Air"
cynthia T.
san antonio, texas
"Appt scheduled for that evening even though I called at 3:00p."
william G.
san antonio, texas
gilbert S.
san antonio, texas
"If I missed a call, there was not a voicemail left. When I called back I had to go through the phone cue again"
aliaga I.
san antonio, texas
"The tech is efficient, knowledgeable, polite and trustworthy."
gerald G.
san antonio, texas
"Prompt Friendly Thorough Honest"
elizabeth P.
san antonio, texas
"The above rating applies only to the technician who was super. The call center is atrocious and schedule the service for the wrong day. Something I only discovered after spending most of the day waiting."
anne L.
san antonio, texas
"Could have been a bit better at explaining problem"
mr nobe N.
san antonio, texas
"He provided the answer I needed."
angela G.
converse, texas
"Oscar is the best technician you have!!"
jeremy F.
san antonio, texas
chris S.
san antonio, texas
mary l R.
san antonio, texas
"Excellant service. Technicians diagnosed issue immediate and corrected problem."
wayburn S.
san antonio, texas
joseph H.
san antonio, texas
"It took a few tries but we found the issue and now I have a cool home."
michael G.
converse, texas
"Oscar, your technician ,found a gas leak that had been there probably for about the last 6 months, very proficient individual. When they first installed it it was put in probably wrong, otherwise there would have been no gas smell at all or no leak. I had the service done on April the 7th this is now April 19th, and I still have not received a copy of the receipt of what work was performed and I have asked for it three times. Poor customer service very very poor, but excellent technicians."
al M.
san antonio, texas
"Professional, thorough, and friendly"
patricia A.
san antonio, texas
ricardo G.
san antonio, texas
"The technician was excellent. There was a disconnect between the time it took for the part, once it was here, to be installed."
mr haag H.
san antonio, texas
"Technician was courteous, prompt and knowledgeable."
james L.
san antonio, texas
rene V.
san antonio, texas
george A.
cibolo, texas
"EDGAR WAS VERY HELPFUL IN EXPLAINING THE SITUATION WITH OUR AIR CONDITIONER."
rudy C.
san antonio, texas
"Paid 89 dollars for someone to come out and tell me my motor is broke, well ya think, the AC is not running. Also, first thing out repair guy oh its gonna be expensive, thats a joke. I want my money back"
sharon K.
san antonio, texas
"He was knowledgeable and kind."
henrietta R.
san antonio, texas
"Technician was very friendly, courteous and efficient."
mrs. ratliff R.
san antonio, texas
"because they did a very good job."
mr. humphreys H.
san antonio, texas
"Tech was great"
audrey V.
san antonio, texas
"prompt, reliable ervice"
vera N.
san antonio, texas
albert H.
san antonio, texas
"Very Professional"
paul V.
san antonio, texas
"tech was very friendly"
ross T.
san antonio, texas
"1. Technician did not take off the outer grills when he washed down the coil on my outdoor unit. This is not his fault though, it's company policy. Also, there are a lot of leaves inside the bottom of my unit that I would have expected to be removed during the "cleaning", but they weren't. Again, not the technician's fault; the company doesn't tell them to do it. 2. I had a specific issue of wanting to change the deadzone on my thermostat from 5 degrees down to 3 degrees; the technician told me it couldn't be done. I then spent two hours online researching how to do it and was finally able to do it myself. 3. A couple of other minor issues."
korey C.
san antonio, texas
"Outstanding service and representatives"
michael A.
san antonio, texas
"Very professional and knowledgeable."
janice A.
hollywodd park, texas
gregory M.
san antonio, texas
ms ruiz R.
san antonio, texas
"Oscar the technician was honest and I felt comfortable dealing with him"
gary W.
san antonio, texas
"Edgar always gives us great service."
carolyn J.
san antonio, texas
"The guys worked quickly and cleaned up afterwards. They explained what would be different and showed me how to operate everything."
roger A.
san antonio, texas
"The technicians were very professional, showed up on time, answered any questions we had, worked extremely hard throughout the day and cleaned up once finished."
paula A.
san antonio, texas
"Very efficient and thorough"
mitchell K.
san antonio, texas
"Very knowledgeable tech and super friendly and helpful"
mr hensley H.
san antonio, texas
don W.
schertz, texas
"He was really good at explaining what he did. Showed me pictures on his phone of what he did and how things work. Very personable as well."
mr wilkes W.
hollywood park, texas
paul H.
universal city, texas
"System was thoroughly checked, parts obtained and work completed."
steve C.
san antonio, texas
patricia A.
san antonio, texas
carol E.
san antonio, texas
"Service Rep explained exactly what he was going to do and why and before he left he tested the system to be sure it was operational after the repair."
marian C.
san antonio, texas
"All good."
arthur S.
san antonio, texas
warren B.
san antonio, texas
"Knowledgeable technicians and quick service."
mr. dilworth D.
san antonio, texas
"Came on time, professional and functioning when Paul sr and Paul Jr left my home."
cynthia M.
san antonio, texas
david S.
san antonio, texas
denis J.
san antonio, texas
mr myers M.
san antonio, texas
howard G.
san antonio, texas
"On time and very professional."
steve W.
san antonio, texas
"Our technician did a fantastic job. He was professional, polite and very knowledgeable. I hope we get him again our winter checkup. Great job !!!!!!!!"
neil W.
san antonio, texas
"Exceptionally satisfied. Migues (Mike) arrive on time, was friendly and courteous, explained what he was doing & thoroughly checked bot the inside & outside units. When and a friend about asked about airflow & the lack of cool air on a guest room, he volunteered to climb into the attic & check out the situation & recommend a visit (again) by a comfort specialist."
michael G.
san antonio, texas
"I never really had a full thorough check on what was going on. I realized that the plumbers sent were always quick to have a solution but without doing all the proper checked needed. It was realized a leak was existent somewhere and Ive had Larry try to sell us a whole new water softener when it was not the cause of a leak. It has been properly working. I had also spoken to Joe, the Operations Manager. This man hung up on me three times, have called back another three times, seems to be avoiding me, but is being extremely unfair on how the reparations that were done by the lazy master plumber, Larry, were not absolutely needed and never did the necessary prep work to confidently fix the real problems. Both Larry and Joe are extremely quick to offer me a $5000 quote to completely change out my functioning water softener. Im still expecting a call from Joe to try to fix this, but Im more than certain hes trying to avoid me and my plea. Shows a lot of character from someone who is supposed to have a solution to keep customers. Also I had Larry come out more than three times once I had a water bill over $400, and Larry, once again, immediately blamed the water softener without running ANY tests. Its very quick and easy work they like to run and try to sell as much as they can to milk the customer. Ridiculous."
casimir Z.
helotes, texas
"Edgar explains exactly what He has done today, and the operation of the thermostat. He is a very valuable employee of your company."
mr montana M.
san antonio, texas
douglas E.
schertz, texas
"Technician was very cordial and answered all questions."
mr. sorola S.
san antonio, texas
"fast, friendly, service."
kathleen L.
san antonio, texas
"I am writing about my recent regular service. Technician was Jesus. He did an excellent job helping me with questions I had/have about anewly installed unit that I am not satisfied with. I have been a customer for many years and an advantage customer as well. I am dissatisfied with recent changes that make it very difficult to communicate with anyone in the local office. I continually get a call center who promise to let the local office know I need a call back but it never happens. When the technician arrived last week he had been given wrong information about what I needed. The people at the call center tell me a time frame when I should expect someone. Used to be that someone would arrive exactly as I was told to expect. Twice recently someone came two hours late telling me they had only just been told of the appointment. Very different than the service I am used to from Service Air."
mrs hampton H.
san antonio, texas
"I was provided information about ac."
beverly B.
san antonio, texas
cynthia P.
san antonio, texas
adolfina M.
san antonio, texas
"Very knowledgeable, responsible, courteous"
christopher R.
schertz, texas
"Technician forgot to re-connect all the connections on my outside unit for the downstairs HVAC. This resulted in no heat being produced on a night that got down below freezing. Had to call a second technician to come out the next day to fix his mistake. Inside unit was running all night at max speed, costing me lots of money needlessly."
carl P.
san antonio, texas
"did good job"
fernando H.
somerset, texas
"The service tech said that he needed to talk to his manager and that someone would get back to me the owner. I called on Saturday morning to ask to speak to a manager and never received a call back. Possibly b/c it was a Friday when the tech went out. He showed up at 7:30 for a 2-4pm agreed upon frame."
franklin W.
san antonio, texas
"Never got call backs or technician showing up at promised time. System is still not working properly."
bill M.
san antonio, texas
barbara D.
san antonio, texas
carole K.
san antonio, texas
william ii I.
san antonio, texas
"Miguel was awesome"
bill B.
san antonio, texas
"Technicians were professional and polite explaining what steps were needed to keep my system maintained."
bear C.
san antonio, texas
"Knowledgeable and professional-like throughout service call."
ryan K.
san antonio, texas
"The technician was very thorough and did a great job repairing a very difficult component that had failed on the condensing unit. I appreciate all the time he spent to ensure that the repair job was done correctly."
brandon D.
san antonio, texas
mr. shunkwieler S.
adkins, texas
"SUPER FRIENDLY,VERY KNOWLEDGABLE.."
mrs. james J.
san antonio, texas
"Michael, Patient and knowledgeable as he answered questions and explained things."
mike G.
san antonio, texas
"Manager should call us Too many details to type Had to deal with 5 dispatchers that day"
mr graham G.
san antonio, texas
"I like the service provided."
mr. emery E.
san antonio, texas
"Excellent, timely and friendly technician"
phyliss C.
san antonio, texas
"Sales person never attended before"
mr ortiz O.
helotes, texas
rod L.
san antonio, texas
"Satisfactory job"
phyliss C.
san antonio, texas
"I have trusted your company for years and I am now extremely unhappy and disappointed. I canceled the contract I signed in order to-get a second opinion. A second opinion was obtained today and the technician did not think that there was anything wrong with my unit at all."
renee S.
san antonio, texas
"On time, knowledgeable, and professional"
elston H.
schertz, texas
daniel R.
helotes, texas
"Edgar is a GREAT technician! Edgar is not the problem, I am very disappointed with the installation crew! The last installation crew made my condition WORSE! & When I emailed my concerns, no one replied :-( I also sent a text to Joe Ybarra on Nov 10, 2021, with a video illustrating the problem. I never got a response. On Feb 4, 2022 I sent an email to sanantonio@serviceexperts.com and customercare@serviceexperts.com. I also never heard anything back from anyone? Joe Ybarra finally responded to my Feb 22, 2022 text, which is why Edgar came to evaluate my concerns. I've had these problems since my system was installed. My health has significantly deteriorated since the installation crew visited on Nov 10, 2021."
michelle D.
san antonio, texas
"Technician was very thorough!"
david E.
san antonio, texas
"Mr Perez did a excellent job was very helpful with my questions"
barbara M.
kirby, texas
"Technician was very polite and professional"
jim B.
marion, texas
"The technician explained everything he was doing and why he was doing it."
kathleen L.
san antonio, texas
"Three excellent technicians, professional, friendly, hard working"
xavier M.
san antonio, texas
katie F.
san antonio, texas
"Very professional"
barbara A.
san antonio, texas
"I get a different answer every time maintenance/service is requested for the same issue."
james G.
san antonio, texas
"Very patient man!"
lois B.
san antonio, texas
lynn L.
bulverde, texas
"Very professional and knowledgeable! He fixed my issue fast. ??"
asta B.
san antonio, texas
elizabeth W.
san antonio, texas
"Internet was left disabled and it wasnt connected with the Thermostat, technician also left the fan running option on. I had to put it back on Auto to Cool/Heat, I dont know what they did on the thermostat but it looks like everything was reset,!now the screen on the thermostat doesnt show the screen pictures it would show of the weather outside."
mr. faught F.
san antonio, texas
"very please with the technician. Believe his work was excellent. Very friendly, we appreciate that."
eric E.
san antonio, texas
kristina R.
converse, texas
"Oscar was amazing and very thorough with everything!! He was very nice and explained everything!!"
elston H.
schertz, texas
mary nancy solis S.
san antonio, texas
"The gentleman was very professional and informative. Did his job in a timely matter and explained everything about what he was doing. Very polite and nice."
mark S.
san antonio, texas
"Technicians were professional & polite. They worn masks ans shoe coverings. They took pictures of my duct with the ultra violet light to show mw how clean it is."
nancy M.
san antonio, texas
"Great job, highly recommend Edgar"
don H.
universal city, texas
"Technician and service great."
barbara C.
san antonio, texas
"very good very proficient in his knowledge"
joseph W.
san antonio, texas
"serviceman did an excellent job. sought out problems and fixed them while here. over and above."
jeffrey G.
universal city, texas
"Jesse Delgado was very thorough with my service. He explained every step of it, showed me pictures and advised on possible future upgrades."
nancy J.
san antonio, texas
"Service person, Pablo, was timely, knowledgeable, helpful."
scott D.
san antonio, texas
paul G.
san antonio, texas
"Technician was very thorough"
robert G.
san antonio, texas
bill S.
universal city, texas
mrs. james J.
san antonio, texas
"He was friendly, knowledgeable and informative."
bill S.
universal city, texas
"Very courteous and did a great job"
ali V.
san antonio, texas
mary E.
san antonio, texas
"The service went very well, the tech was very polite and explained the problem quite well."
laurie H.
san antoino, texas
mr. jolet J.
san antonio, texas
"We had a problem with a thermostat which the service individual took care of as soon the part came in."
alicia R.
san antonio, texas
david A.
windcrest, texas
"Had new system installed and serviced twice a year by SAA, then told I needed new system right after my warranty expired."
arthur W.
san antonio, texas
"Workers were professional and polite."
lori M.
san antonio, texas
"Professional and courteous technicians Larry & Hector were very efficient and completed the installation on time, cleaning up the area and answered all questions. Appreciate them and we will continue our business with this company"
ken G.
san antonio, texas
mary nancy S.
san antonio, texas
"The Tech was very nice, polite and knowledgeable. Did his work to the best of his ability Was very professional. I would give him an A+."
michelle L.
san antonio, texas
"Very professional, friendlyjust excellent service!"
ella C.
san antonio, texas
virginia S.
san antonio, texas
"Service is always good"
sandra H.
san antonio, texas
"The technician provided excellent service by quickly locating & fixing the problem."
virginia B.
san antonio, texas
john S.
san antonio, texas
"Resolved issue, provided detail explanation, very polite & pleasant, committed to entering detailed notes into database to ensure additional technicians have access to information about my home's system."
stanley M.
garden ridge, texas
joe G.
san antonio, texas
"I'm still waiting for someone to contact me,I guess it's not important on what reviews they get"
bear C.
san antonio, texas
luis Z.
san antonio, texas
tiffany F.
san antonio, texas
"Miguel was both professional and personable. He explained what the issue was and was able to address the issue in a timely manner."
nancy M.
san antonio, texas
"Solved the problem, but should have been solved a month ago."
michael M.
san antonio, texas
"The work was excellent and I really like the advantage program"
janet M.
san antonio, texas
"Fast and efficient"
audrey V.
san antonio, texas
"capable and efficient"
john S.
san antonio, texas
"Every single technician I have dealt with has been above reproach. Best people around. The office staff. The worst. Terrible break down in communication. No knock at first appointment. I did not hear anything nor did my dogs. I was rescheduled. This time I had to call back to confirm. No big deal. I get transferred and no one picks up. I believed the call center passed this info forward. NO! I wait and wait. I get a message stating that since I didn't call, I was rescheduled. AGAIN! I was at the time and still, ready to cancel my service and go through a company that I can AFFORD ALK TO!!. Not some kind of phone tag in the hopes you will be kind enough to provide a service I PAID FOR! EXTREMELY UNPROFESSIONAL. You need to figure out your own system or close the doors and go home!!!!"
angela G.
converse, texas
"Service and follow up has changed for the worse!"
sea P.
san antonio, texas
"Great service"
joe G.
san antonio, texas
"Filter not changed,blower motor dirty n not cleaned"
cesar H.
san antonio, texas
"The technician did a thorough job. The insulation above the blower began to sag and he taped it back in place to avert a larger problem in the future."
maritza A.
san antonio, texas
"Whats to rate its not fixed yet?"
suzanne B.
floresville, texas
"Closet was dirty and not vacuumed. After Oscar left the tape came loose and the door to the blower kept popping off. I noticed that the black pad insulation in the unit is saturated with dust. No mention. Probably needs to be replaced. House gets very dusty. I noticed there are not functioning clips on blower door. So, instead of taping and retaking, the clips should be replaced. The old tape residual is hard to take off and hard to know ape over. The compressor outside was dirty. Is the rinse included in winterizing? Oscar is a very nice person. I had no problem with communication or character"
melinda A.
san antonio, texas
"Late arriving"
joe G.
san antonio, texas
millie M.
san antonio, texas
"very cordial and friendly and completed his job in a timely manner."
nick V.
san antonio, texas
"great job"
c.b. T.
san antonio, texas
"They left the attic cover open. It should always be close. When the came the next day it was open."
bonnie B.
garden ridge, texas
"Job not completed after 2 trips to our house. Parts were unserviceable. Tech was professional and courteous. Unrelated to this workorder i was overcharged on service agreement in July 21 and have been told serveral times money was being reimbursed to me and still has not happened. I would like a manager to call me."
kiran U.
san antonio, texas
"Oscar was very helpful with his advise and very thorough in his investigation of the heater and a/c system."
cynthia M.
san antonio, texas
sandra G.
san antonio, texas
julio P.
san antonio, texas
kathryn N.
san antonio, texas
"The rep came and seemed very knowledgeable about my furnace and was very respectfull of my house."
kathleen L.
san antonio, texas
"Oscar has been servicing my systems for several years. He is thorough, competent and professional. Always helpful in answering my questions."
marilu L.
san antonio, texas
"Tech was polite, efficient, answered questions"
jerry M.
san antonio, texas
"Although the install is complete. techs will still return to provide instruction on mobile app and installation of the blue light. Technician explained all processes as they install equipment."
norma H.
san antonio, texas
"Tech did the job well, quietly."
mr. kale K.
san antonio, texas
"On time. Courteous. Explained clearly."
mr cantu C.
san antonio, texas
"the technician was very good"
esther V.
san antonio, texas
tom J.
san antonio, texas
"Service experts arrived on time, explained what they were going to do, were very professional in their work and answered all our questions. They checked our water pressure and completed our project without any problems encountered."
mrs. carroll C.
san antonio, texas
"Keep this guy."
yvonne P.
san antonio, texas
william C.
san antonio, texas
"Helpful and informative service tech"
mr baskin B.
san antonio, texas
"Prompt, professional. Ive never been told that I need to wash my own coils before. But I am fully capable so not opposed. Usually done as part of my service."
gerald B.
san antonio, texas
john G.
san antonio, texas
nancy M.
san antonio, texas
"Very professional. Very informative and extra meticulous checking my system."
mrs carr C.
san antonio, texas
"I have been with S.A. Air for years and have always been extremely happy with our interaction."
clydene T.
san antonio, texas
mrs webb W.
san antonio, texas
"Polite. On time. Efficient."
tom S.
san antonio, texas
"consistent and professional"
aliaga I.
san antonio, texas
"Miguel is trustworthy, polite and knowledgeable. A technician like him is an excellent asset to your company."
mary K.
san antonio, texas
"Technician came in with Advantage sale person which I wasn't aware of nor I was told by San Antonio Air Customer Service person who scheduled for the service date and time. This is my home and property in which your company must respect and let me know in advance who is coming to my house and to provide me the prepaid service. I also feel that sales person rushed me to sign the contract for the advantage program which later upon my review that I am not sure I fully understood the offered program. At present time, I decided to review more regarding the Advantage program before making the final decision. Thank you. Mary Kim"
deborah M.
schertz, texas
"Both my UV were burnt out. I was charged $192 each. That seems excessive as the filters retail less than $50. Am assuming you add on for technician time, but changing both at some time, I think would be a discount. Oscar is a good technician. We have stinky feet syndrome and he checked the UV lights. I am not sure on previous visits if they were checked. Not sure yet if our system still has a stink or not. Will need a few more days to evaluate . Oscar is pleasant and efficient. P.s. a senior discount for 70 plus would be nice."
jeffery N.
san antonio, texas
"Prompt. Professional and knowledgeable."
john R.
san antonio, texas
"Great follow up and service."
ms. skinner S.
san antonio, texas
"Very professional and did a good job."
ron P.
converse, texas
"Expert inspection and great advice"
thomas B.
san antonio, texas
"Friendly, knowledgeable technician: quickly and professionally did his stuff!"
john E.
san antonio, texas
"Great customer service. Edgar Loredo is very personable and efficient. He showed us a photo of a possible problem and made appropriate recommendations. Very happy with our preventative maintenance agreement. Thank you!"
mr contreras C.
san antonio, texas
"Referring to the entire week and service performed by all SAAS team members: Thank you to Oscar, Paul Sr and Paul, Ms. Mares, Mark Rendon, and, as always, Edgar for service performed professionally, courteously and efficiently. It was a major job done well."
judith D.
san antonio, texas
tom J.
san antonio, texas
"The technician provided us excellent service and answered all our questions (very knowledgeable). He was on time, very polite and definitely possessed quality skills associated with his job."
david B.
live oak, texas
harry A.
san antonio, texas
paul V.
san antonio, texas
"Technician was professional and courteous"
madeleine B.
san antonio, texas
"Always on time and courteous technicians"
ann C.
windcrest, texas
"Didnt complete kob"
mrs davis D.
san antonio, texas
elizabeth M.
san antonio, texas
marie B.
san antonio, texas
"Edgar is always very respectful and polite. He is also very thorough."
mr valdez V.
san antonio, texas
"Well the gentleman that came by was very professional and explain that everything was okay with my AC unit"
raymond M.
san antonio, texas
"Friendly, competent service. No problems."
anna Q.
san antonio, texas
"Jesus was great. Very polite & knew his job extremely well. Had his mask, gloves & booties on. Unlike the previous guy you sent before Jesus that only had a mask. I had to wait 7-10 days longer to get my heating system winterized."
evangel cent C.
san antonio, texas
"Oscar is my technician and he always is on time and very careful to take care of all aspects of our units."
mrs. davis D.
san antonio, texas
charles H.
san antonio, texas
"The team you sent were fast efficient and well trained."
jeffery R.
san antonio, texas
"Both Chris and Tatum were very knowledgeable"
robert F.
san antonio, texas
"On time. Techs were knowledgeable. Explain the process. Completed work in a timely manner."
john C.
selma, texas
"Very informative"
marie S.
san antonio, texas
"Very professional and efficient."
tom S.
alamo heights, texas
benjamin W.
san antonio, texas
"I had San Antonio Air replace my entire system only three years ago and now its already down on Freon. The tech said maybe it wasnt filled properly at the start, if thats the case, why am I having to pay $185 to fix something that wasnt done properly in the first place? My fear here is that it IS leaking and Im going to have to keep having to pay to top at my expense when I shouldnt have to be doing this on a system that is only three years old. San Antonio Air should do a courtesy leak test to make sure it ISNT leaking."
edward L.
san antonio, texas
"Service required two visits, both of which were after normal working hours. Both techs were professional, courteous and friendly."
steve P.
san antonio, texas
"Because I was happy with the service."
vivian S.
san antonio, texas
"We didn't hear the ticking noise but I appreciated how quickly a tech was sent out. He stayed a bit just to ensure the sound didn't start up. Also, he checked and changed the air filter."
ray W.
san antonio, texas
"Great job."
mr. woodburn W.
san antonio, texas
kiech J.
san antonio, texas
mr. kanning K.
san antonio, texas
"Technician was helpful, professional, and thorough in his service -- important for imparting information I wanted to know about my heating system. I appreciated his positive attitude."
joan H.
san antonio, texas
"Both service experts were courteous & informative."
elizabeth M.
san antonio, texas
david H.
schertz, texas
"They were able to schedule me quickly and at a reasonable hour. Their service technicians were extremely skilled professionals, confident in their work and abilities and they were also easy to talk to and friendly...a rare and winning combination!"
michael E.
san antonio, texas
michael G.
converse, texas
robert/kim H.
san antonio, texas
harold R.
san antonio, texas
"Excellent tech! I did have difficulty attempting to schedule service by phone and used on-line instead."
wanda S.
san antonio, texas
"because"
cristina B.
san antonio, texas
"repairs pending"
rita G.
san antonio, texas
"Fast and friendly service."
aaron R.
san antonio, texas
"Very personable and a fantastic experience!"
mr hensley H.
san antonio, texas
mrs. reyes R.
san antonio, texas
"This company gives excellent service to teir customers."
mr allen A.
san antonio, texas
"Came in, identified the issue and fixed it."
chris L.
san antonio, texas
mark D.
san antonio, texas
robert B.
san antonio, texas
"Were here on time and completed ahead of time."
lawrance M.
san antonio, texas
"IT IS THE CORRECT RESPONCE."
mr wilkes W.
hollywood park, texas
amy J.
san antonio, texas
justin H.
boerne, texas
"Its a long story and to much to type. If you really want to know the details have a manager call me at 210-413-5993."
al M.
san antonio, texas
"Efficient, professional, friendky"
yvonne H.
san antonio, texas
"Luis was prompt, courteous, respectful and knowledgeable."
joan H.
san antonio, texas
"The tech arrived promptly as promised and courteous."
beverly R.
cibolo, texas
"There was a problem with my air heating and conditioner after it was installed the tech came out and had a few visits he found the problem. He was very professional. He is ordering a part. I am now waiting for the part to complete my unit."
gregory H.
san antonio, texas
"Didn't even look at the A/C system, test the Freon levels. Just said I needed a new system."
ms bennett B.
san antonio, texas
steven O.
san antonio, texas
"Polite technicians who respect homeowners and work to get system back up and running."
jay H.
san antonio, texas
"Fast courteous service"
mrs hampton H.
san antonio, texas
"very quick and efficent."
robert G.
san antonio, texas
michael M.
san antonio, texas
"The problem was NOT Resolved!!! Very dissatisfied and more disappointed. I ve always been happy w prior services"
lawrence M.
san antonio, texas
tonya M.
san antonio, texas
randall R.
san antonio, texas
"After one month on our normal AC service, the drain pipe backed up due incorrect (no servicing) service. Tech stated no charge yet $121 was charged to my credit card. We Called 3 times and operater agreed should be no charge. She couldnt fix problem. Said another person would call back. No call received and charge is still on my VISA. 9/20/2021"
christophe ruggiero R.
schertz, texas
ms mcdaniel M.
san antonio, texas
"Identified the problem and fixed it. I was in the hospital and friend was here. Do not know any details"
alan S.
san antonio, texas
"Called and said was going to be late, and if wanted a different time right at the last minute, why make an appointment then. Didn't check filter or clean unit like before, left a/c off when leaving."
barry H.
san antonio, texas
claude B.
san antonio, texas
"Larry was indeed "the expert" in diagnosing my water heater problem, came back the next day and fixed the problem quickly."
gregory H.
san antonio, texas
"Didnt inspect the A/C system, check the Freon levels. Tech informed me within 15 minutes of being here Id new a whole new system. He did not do inspections as should be conducted to verify everything to include air flow."
alabieinternational A.
live oak, texas
linda P.
helotes, texas
mrs mancilla M.
san antonio, texas
"I didnt feel like he was trying to sell like others in past."
james L.
san antonio, texas
"Bottom line, he fixed the problem."
mr myers M.
san antonio, texas
"Luis did a fine job servicing our unit and explaining what he did!"
elida E.
san antonio, texas
"Low rating because my ac went out on Saturday night. And I got no response till Monday evening at 6"
debbi T.
san antonio, texas
"It still is not cooling"
ronnie H.
schertz, texas
jacquelyn H.
san antonio, texas
larry R.
san antonio, texas
"Luis is the BEST! Very detailed oriented, very polite!"
mr cieslak C.
san antonio, texas
"Brandon came to service our bi-annual maintenance on our Air Conditioning system. He provided us with Great Customer Servicing. He is very knowledgeable and answered all our questions. We love how Brandon took care of us and expect to see him again in 6 months. He represented San Antonio Air Conditioning very well."
shamonica B.
converse, texas
norma K.
san antonio, texas
"The technician was courteous, professional and knowledgeable."
ms bennett B.
san antonio, texas
ben M.
san antonio, texas
ross T.
san antonio, texas
"You were hard to get a hold of, and missed TWO appointments. Also, my understanding is that the technician is supposed to take off the compressor's outer vent panels in order to wash down the coils. He did not. Instead, he washed the coils by spraying through the panels. Cheap and easy, but less effective. The technician himself was very nice and did an otherwise fine job. I'm not blaming him for the missed appointments. That was Dispatch's fault."
barbara C.
san antonio, texas
"VERY PROFESSIONAL"
mr. dilworth D.
san antonio, texas
"Checked system inside and out - said I am ready for Fall. All is good."
mr wilkes W.
hollywood park, texas
mr carlos M.
san antonio, texas
"My A frame coil needed to be replaced and it was done quickly and effortlessly by Edgar. Awesome technician."
alex H.
san antonio, texas
"Very knowledgeable and professional"
alex P.
san antonio, texas
john S.
san antonio, texas
"I love this company. I really like the technicians. The people they hire are first rate. Extremely polite, courteous and especially knowledgeable about my air unit. Also I want to point out. They are not pushy about additional features. Like the UV light. I am saving up for that purchase."
vivian S.
san antonio, texas
mr. roundy R.
san antonio, texas
jennifer K.
san antonio, texas
"Edgar was the best- he patiently listened to me as I explained/complained about my previous air-conditioning company and the serious mishandling of my system/warranty/service. He stuck it out and was determined to find the problem- a tiny, pin-hole, minuscule leak in a (most likely used or defective) pipe that had been previously installed. He made one trip, explained everything to me and stayed until my problem was fixed. (please give Edgar a raise) I think I found a really great, trustworthy company to do business with!"