San Antonio Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,291 Reviews
blaine G.
san antonio, texas
"The technician was great. There were some scheduling issues. The tech didnt show up the original day as planned. After, I called in and they claimed they had tried to reach me, but I thought it was weak to be so retroactive"
marlo M.
san antonio, texas
"your standard is outstanding"
gregory M.
san antonio, texas
roger A.
san antonio, texas
"In this troubling time, SA Air is taking care of us. Oscar was very professional and answered all of our questions."
howard G.
san antonio, texas
"The technician would not clean out the leaves in outside condenser. We followed up the next day, but there has not been any response."
jeff K.
garden ridge, texas
"Edgar is exceptional - his advance skill level keeps our system running smoothly and effectively."
mr soliz S.
san antonio, texas
"Came on time. Explained his inspection."
gary W.
san antonio, texas
"Ruben explained the reading of his readings and how it related to the service. He was knowledgeable of all procedures and test he performed. I had another technician for repairs this summer,and he told me of problems that did not exist."
mark t.
san antonio, texas
"Excellent tech and knowledge."
mary K.
san antonio, texas
"Previous technicians offered air filter change, letting me know they cleaned/washed outside air-conditioner units but this last technician told me to wash it down surrounding dirt and did not go over with what he exactly did."
reaching maximum I.
san antonio, texas
"Tech arrived the same day we realized we had no cooling and got our system up and running. We had a fancy thermostat and a replacement was not immediately available, but Rubin was able to give up cooling with a temporary thermostat until the correct model thermostat was available in two days."
cynthia B.
cidel, texas
"The technician was very professional"
thomas M.
san antonio, texas
"Professional service"
rhonda C.
san antonio, texas
"The crew the first day were efficient. 2nd crew took much longer than expected. Installers scratched the wall by the attic."
john P.
san antonio, texas
"Cody answered all my questions and explained it in a way I could understand (I have no experience buying a AC systems)."
ovelia G.
san antonio, texas
mr hearn H.
san antonio, texas
"Installation crew were professional, knowledgeable and courteous."
wayburn S.
san antonio, texas
"Tech was professional, polite, and knowledgable. He, not only inspected our system for a seasonal check, he corrected a problem we made him aware of. I was very satisfied with Christopher Escobedo's visit."
brian B.
new braunfels, texas
richard G.
san antonio, texas
"Luis answered all questions and was very professional."
don H.
universal city, texas
"Friendly and thorough."
mrs ballard B.
helotes, texas
"Great Service Oscar was very friendly, experienced and explained everything in detail."
michelle M.
selma, texas
robert G.
san antonio, texas
"Tech was very knowledgeable and answered all my questions."
peter B.
san antonio, texas
"Chris did an outstanding performance on my Carrier infinity system. Couldn't ask for a more professional individual or service"
brian O.
converse, texas
"Edgar L the tech who serviced our unit did a thorough job!!!"
giles S.
schertz, texas
"Because I was quite satisfied with the work which was done in a timely manner."
john R.
san antonio, texas
"on time, efficient"
oscar R.
san antonio, texas
"Jaison was very professional and he fined out the problem right away"
mr. jolet J.
san antonio, texas
"Myproblem is still not resolved as of this survey."
keith P.
san antonio, texas
"Christopher was very knowledgeable, professional, patient, and pleasant. He explained what he was doing and why, and he showed me the results (meter readings, etc)."
melinda A.
san antonio, texas
james L.
san antonio, texas
"Edgar was very thorough and explained every thing."
ms herrmann H.
san antonio, texas
connie K.
converse, texas
roberto C.
san antonio, texas
"Chris is very professional and personable. He was thorough and explained everything he did and found with the system."
alan S.
san antonio, texas
"He was very good at checking out everything."
marty W.
san antonio, texas
"From the awesome front office to every technician its professional and caring. Never an issue."
brenda G.
san antonio, texas
"Technician did a good job"
raymond M.
san antonio, texas
"Chris did a very thorough investigation into the cause of our Heat Pump problems. Found one anomaly which led to another cause of our problem."
judy C.
san antonio, texas
paul H.
universal city, texas
"Technician arrived promptly and checked system to ensure it is working properly. Did a "neat" job not leaving anything undone."
manuel H.
san antonio, texas
roland R.
san antonio, texas
"Excellent technician very professional"
roy W.
san antonio, texas
"Chris explained the issues and worked with me to get the manufacturer to replace the items at no cost to me. He was also very professional and caring."
mrs. smith S.
san antonio, texas
"Prompt and erricient service"
kathleen L.
san antonio, texas
annie B.
san antonio, texas
"Tech was informed and explained each step..comforting for a senior citizen."
judith D.
san antonio, texas
"Knowledgable ,dedicated and excellent presence"
william Z.
san antonio, texas
"luis did every test was so good and answer my questions so detail?"
james v.
san antonio, texas
"Because I was Very Satisfied , ( it would have been a "10" if it were FREE)"
ronald J.
san antonio, texas
"WE HAD TWO ISSUES WITH THE HEAT PUMP. VIBRATION AND A LOUD BANGING NOISE WHEN THE UNIT WAS SHUT OFF. OSCAR WAS ABLE TO FIX THE VIBRATION. HE TESTED THE SYSTEM A FEW TIMES AND THE VIBRATION AND BANGING DISAPPEARED. HOWEVER, THE NEXT DAY THE BANGING CAME BACK. I DON'T KNOW IF THE BANGING CAN BE RESOLVED UNLESS YOU HAVE A TECHNICIAN THAT MAY HAVE EXPIRENCED THE BANGING IN THE PAST. IN DISCUSSIONS WE TOLD OSCAR ABOUT OUR HOT AND COLD SPOTS IN THE HOUSE. HE SAID THAT A 3 TON SYSTEM IS TO SMALL FOR 1750 SQ FT. AFTER RESEARCH WE AGREE. WE MAY UPDATE TO A LENNOX SYSTEM."
david H.
schertz, texas
"He was very thorough when checking out the system. He is very personable and a good representative for the company."
scott B.
san antonio, texas
charlene D.
san antonio, texas
"SA Air arrived when they said they would. The tech was friendly, honest and knew his business. The required parts were reasonably priced"
victoria los santos S.
san antonio, texas
"Fast friendly and informative service"
norma C.
san antonio, texas
jeannette M.
san antonio, texas
"Technician very knowledgeable and professional!!!"
ezekiel M.
converse, texas
"Education on your unit being used is always helpful."
ernesto D.
san antonio, texas
"The tech was very professional and knowledgeable"
bernadette B.
kirby, texas
"ANDREW SAVED TO NIGHT. HE GOT THE SHOWER, TOLIET UNCLOGGED."
rosann W.
san antonio, texas
norma C.
san antonio, texas
lynn S.
san antonio, texas
gerry B.
garden ridge, texas
"The technician was very professional and on time. Provide useful information for keeping the system running properly."
shamonica B.
converse, texas
cynthia F.
san antonio, texas
"Very fast to take care of the heating issue"
jim B.
marion, texas
"The technician was very polite and explained all the steps he took in the unit check-up."
mr. pinkstaff P.
san antonio, texas
kristal E.
helotes, texas
"The technician was awesome. Very thorough in his work and voluntarily explained everything along the way and in a recap when giving me my printout. However, he did not have a tool to check my freon levels and was to put in his report for the office to schedule a follow up for the next day. No one from the office ever followed up to schedule and send someone out to check it!"
mrs vidales V.
san antonio, texas
"I was lied too"
clifford H.
san antonio, texas
"The technician was polite and professional."
paul G.
san antonio, texas
"The Technician was extremely thorough"
rodolfo T.
san antonio, texas
"Very through"
mrs shannon S.
san antonio, texas
"Very professional and knowledgeable"
monica D.
selma, texas
"Very professional"
laura R.
san antonio, texas
"technicians are always thorough, efficient and friendly"
david A.
san antonio, texas
"Timely and Professional"
jeannette S.
helotes, texas
"Chris is so kind and professional."
ms armstead A.
san antonio, texas
"He was courteous and completed the job in a timely and professional manner."
raymond M.
san antonio, texas
"Quick, honest & friendly service."
sylvia W.
san antonio, texas
anita G.
bulverde, texas
erik L.
san antonio, texas
"Fixed my problem."
steven O.
san antonio, texas
marissa P.
san antonio, texas
"Christopher E. was prompt, efficient, respectful, and competent. He patiently explained what he did, findings, and recommendations. Excellent!"
terry S.
san antonio, texas
"Chris was very thorough, efficient and friendly and on time."
nikki T.
san antonio, texas
"Excellent service! customer service by all of your team members"
ms dyer D.
san antonio, texas
"superior service & knowledge"
paula rental R.
san antonio, texas
"superior service & knowledge"
cathy A.
san antonio, texas
"Was timely and knowledgeable."
shimeca T.
cibolo, texas
fermin P.
san antonio, texas
"I called because of a critical warning message on my thermostat. The telephone call was answered promptly, tech was called to come to the house, tech was on time."
john L.
san antonio, texas
gilbert C.
san antonio, texas
"Very polite. Very efficient"
judy L.
san antonio, texas
"Technician throughly checked all points of A/C unit to include heat and air outflow and thermastat. He was very precise in telling me each action he performed. Good job!"
herbert D.
san antonio, texas
"All of the technicians that come out are very knowledgeable and thorough and also pleasant. ."
enrique H.
san antonio, texas
"They look very serious while working; answer all my questions; they checked all the part of the furnace to pinpoint the problem; Use all their electronic tools very professionally. I was amazed at their knowledge. They knew what they were doing. They were very friendly and I very comfortable with them."
bill M.
san antonio, texas
james A.
floresville, texas
frank M.
castle hills, texas
howard C.
new braunfels, texas
"fast, efficient, friendly"
mike P.
boerne, texas
"the technician"
john danielson D.
san antonio, texas
"Technician was thorough and explained what he was doing to me."
roy W.
san antonio, texas
"Edgar was very thorough and provided us with solutions/repairs information that were helpful without pressuring us to make a decision immediately."
mr. benetti B.
san antonio, texas
"Very professional service provided"
mrs fegley F.
san antonio, texas
"We have been clients for quite for over 12 years and had extremely great service. Thomas was our initial service person and when he left, I was going to switch service providers since I was not satisfied with the expertise of the replacement until Edgar was available. My satisfaction relies on the quality of the service personnel."
mr. jolet J.
san antonio, texas
mr. dimmer D.
san antonio, texas
maria M.
san antonio, texas
"Excellent prompt service"
lynn B.
schertz, texas
"Exceptional service with the customers concerns fully addressed. Technician was outstanding"
mr cantu C.
san antonio, texas
"Chris was professional checked every point am I inside AC unit and tighten screws showed me a lot then he went outside and checked the outside unit I think he did a great job"
joshua G.
san antonio, texas
beverly S.
san antonio, texas
"Technician was punctual, thorough, and very polite."
mr shaffer S.
san antonio, texas
"Always able to answer any questions I may pose."
joe l. G.
san antonio, texas
"NA"
mr. blanchard B.
san antonio, texas
"Technician was friendly, courteous and helpful."
rudy Q.
san antonio, texas
"Explaining was thorough"
richard C.
boerne, texas
"The first tech didnt have what he needed to finish the job but was done early the next morning."
trina M.
san antonio, texas
christopher R.
schertz, texas
"Excellent install crew. Very courteous and professional. Mike has been great throughout the whole process."
cynthia F.
san antonio, texas
"Chris was very polite explained everything very clearly"
ernesto D.
san antonio, texas
"The technician was very friendly and knowledgeable. He pinpointed the problem and fixed it in a timely manner."
mr patterson P.
helotes, texas
"Professional and explain our unit's concerns very well"
cassimir Z.
helotes, texas
"Because Andrew is a plumber with a lot of years of experience, He tried several methods to correct the problem. I believe a lesser experienced plumber would just give up and order more new expensive parts. I witnessed and appreciate His personal effort of not giving up."
mr schoenig S.
san antonio, texas
"Technician explained everything he did clearly and thoroughly."
pam M.
san antonio, texas
"Would have marked 10 but Tech went to his truck to complete paperwork. It was taking him much longer and I had to leave. So I left the house and saw the tech sitting in his truck talking with another San Antonio Air employee in a smaller SUV vehicle. I stopped my car and told him that I had to leave. I hurriedly signed my paperwork and he left the paper in our front door. I told him when he arrived that I was kind of in a hurry and would have to leave shortly. He was very clean and very courteous and I'm quite sure that he did a good job. It was just that I had to leave when I did."
terry S.
san antonio, texas
"Oscar was very knowledgeable and fast."
melinda A.
san antonio, texas
rosemary S.
san antonio, texas
"Andrew's experience and professionalism was evident consistently during his work process"
david C.
san antonio, texas
"Just wasnt comfortable. The technician didnt tell me what he did he just told me my system had parts that needed replacing when I just bought this house and all the paperwork I recieved and inspections we did said everything was fine. Then the one concern I had his response was the ducts are too big and way in the back of the attic. Everything he daid may have been conpletely correct but it just didnt feel completely right."
phillip S.
san antonio, texas
"the tech knows more then I do ."
george B.
san antonio, texas
"Timely, thorough, courteous"
arthur W.
san antonio, texas
"Very professional service."
john T.
fair oaks ranch, texas
"Ruben knowledge of the mitsubishi system"
maria R.
san antonio, texas
"The technician was prompt, competent, and knowledgeable about what he had to do. He was also polite and personable. He patiently answered my questions. I hope you continue hiring technicians with some if not all of these qualities."
mr bachus B.
san antonio, texas
"My Technician was very professional."
ross T.
san antonio, texas
"He knew what was wrong with my heating system and said he could fix it once he acquired the new part. However, he did not follow up and reach me at my cell phone as I expected. He also said I wasn't under warranty; but it turns out I am."
ernest S.
san antonio, texas
"He was very professional and courteous"
fred P.
san antonio, texas
"Ruben came to the house on time and quickly identified the problem. He showed me what was wrong and replaced the starter kit. He was courteous and professional."
sharon C.
san antonio, texas
"The rep was awesome. He was courteous, informative, and thorough."
billye L.
san antonio, texas
"I have used your services for as long as I have owned my home. The Service Technicians have always been very knowledgeable and provided service that was appropriate whether they were responding to an emergency service call or to a scheduled service call."
peggy P.
san antonio, texas
alan L.
san antonio, texas
"Excellent"
margaret T.
san antonio, texas
"Your in house contact is abrupt and rude. I had a contract with San Antonio Air and get an invoice from expert company this is very disturbing. Your rep in the office is so rude I hung up on her and would rate my contact as a 1."
john O.
san antonio, texas
william Z.
san antonio, texas
raymond M.
san antonio, texas
"Very nice Technician. Went above & beyond."
mrs hampton H.
san antonio, texas
"Edgar was great explaining everything."
william C.
san antonio, texas
"Quiet, professional"
rene R.
san antonio, texas
steve T.
san antonio, texas
noel G.
san antonio, texas
"Very knowledgeable and friendly. Very Professional."
alex A.
san antonio, texas
"Luis was very professional."
margaret E.
san antonio, texas
tammy M.
san antonio, texas
"Chris was efficient, professional, and skilled at his trade"
lois B.
san antonio, texas
dr light L.
san antonio, texas
"Oscar is pleasant and thorough"
curtis W.
san antonio, texas
"Rueben did an excellent job servicing our 2 HVAC systems, ensuring that the furnaces were performing correctly and ready to take on the colder weather. He explained what he was doing & how well the systems are performing. He was very easy to speak with and answered all questions. Ruben is the ultimate professional. I am completed satisfied."
kyle W.
san antonio, texas
willis S.
san antonio, texas
"Friendly, efficient, knowledgeable service."
john F.
san antonio, texas
"Edgar is a very good technician. He is very knowledgeable and professional. He was the primary reason we chose San Antonio A/C for purchasing and installing our new unit. He is our "go to person." Thank you Edgar, Joe, Bob, and the friendly, and helpful office staff."
jeff H.
san antonio, texas
"performed services as promised, Luis was very polite and explained the work very well, and - this is important to me - made a recommendation and provided a cost estimate for it, but didn't pressure me to make a commitment that moment."
margaret B.
san antnoio, texas
"Technicians were very polite and helpful. They explained the services they performed and provided some tips."
mona F.
san antonio, texas
"No way of seeing what was done. He did change my 2 filters"
janey N.
san antonio, texas
"Great professional, knowledgeable and friendly service"
mrs davis D.
san antonio, texas
"He was courteous and professional like that your technician wear booties on their shoes."
melinda A.
san antonio, texas
cassimir Z.
helotes, texas
"Edgar is friendly, helpful, knowledgeable and clearly answers all of concerns. He is an excellent employee."
robert A.
garden ridge, texas
"Solved my heating problem but had to wait an extra day for the service"
valerie V.
san antonio, texas
"The tech was very efficient and courteous. He explained all reports and recommendations."
dennis J.
bulverde, texas
mrs nava N.
san antonio, texas
"Edgar was excellent ! He explained in detail to what was wrong & what was needed for my heating system."
david E.
san antonio, texas
kimmie C.
pipe creek, texas
"Oscar was very helpful"
mr. hernandez H.
san antonio, texas
"They knew what needed to be done."
mrs laye L.
san antonio, texas
"The technician was awesome but I had a issue with the office scheduling. I had a date and time scheduled and kept getting bumped by people who called in that morning. Took off so I could be on time but the service man ran almost 2 hours late. ( not his doing). Office problem. After being loyal for over maybe over 15 years. I really was disappointed in the oh well attitude."
ming W.
san antonio, texas
"Phone call and email reminder; service was conducted earlier than expected; very pleasant and customer experience oriented scheduling staff and service tech."
diane T.
san antonio, texas
"Chris was professional, courteous, kind and thorough."
mary parke P.
san antonio, texas
valerie M.
san antonio, texas
john P.
san antonio, texas
"Technician was informative and professional"
jesse v.
live oak, texas
"Chris was very through in explaining to me what was being done and what was needed"
eric F.
san antonio, texas
"Very thorough and explained everything"
robert B.
san antonio, texas
"Technician very professional and knowledgable"
cesar H.
san antonio, texas
"The technician was very professional, punctual and courteous."
ken L.
san antonio, texas
"CHRIS DID AN OUTSTANDING JOB. HE'S BEEN HERE TWICE AND EACH TIME WAS KNOWLEDGEABLE, PROFESSIONAL, COURTEOUS AND SINCERELY INTERESTED IN OUR SATISFACTION. WE'VE BEEN MORE THAN SATISFIED WITH HIS VISITS. I WILL ASK FOR CHRIS ALWAYS."
sylvia W.
san antonio, texas
jim R.
san antonio, texas
"Your folk came in, listened to me and quickly took control of the problem. I greatly appreciated their professional approach and solution. I will be using them in the future."
lynn L.
san antonio, texas
"Everything was great but I was hoping the cost would be less"
karen J.
san antonio, texas
josephine G.
san antonio, texas
"Chris was courteous and informative."
mr. ramirez R.
san antonio, texas
"very courteous technician"
tom S.
alamo heights, texas
"Oscar was on time and did a very professional job."
juan O.
san antonio, texas
rene V.
san antonio, texas
kristal E.
helotes, texas
gilbert S.
san antonio, texas
jeff K.
garden ridge, texas
"Edgar's diligence and expertise is exceptional. He is a trusted resource for our home."
michael A.
san antonio, texas
"Tech was spot-on; Knew exactly it was the blower motor and showed me my rusted out coil. It was a no-brainer; purchase a new unit with a 10 year warranty. Promote Lettie."
brian B.
new braunfels, texas
"Did a great job of figuring out how to replace the unit. The Service guys were top notch. DID a GREAT job in making sure that the system will work for our needs."
mari curtin C.
san antonio, texas
ignacio O.
san antonio, texas
virginia B.
san antonio, texas
"Due to a lack of available technicians, I had to wait at home much longer than expected. It seems you knew there would be delays but did not proactively reach out to inform me and offer the option of rescheduling."
yvette Y.
san antonio, texas
"extremely professional & polite"
maria M.
san antonio, texas
guadalupe G.
san antonio, texas
"price."
mr case C.
san antonio, texas
"Technician was very professional and, although she was being supervised, she handled the job quickly. A bonus that she is a woman! Its nice to see women on the job. Thank you!"
jonathan M.
san antonio, texas
david H.
schertz, texas
"Very professional and very courteous."
harold R.
san antonio, texas
"Oscar is always efficient and thorough."
alexis P.
san antonio, texas
"I was very satisfied with the work provided by the technician. I had a disappointing experience with the phone receptionist who accused me not knowing my correct appointment time."
gary W.
san antonio, texas
"Technician did not arrive within the time window promised, she was late. I was supposed to take my wife to a doctor's appointment in the afternoon. Technician arrived as my wife was backing out of the garage at 12:30 PM."
mrs mancilla M.
san antonio, texas
"Christopher very professional, friendly and informative. He provided very detailed work"
mark D.
boerne, texas
"Edgar was very thorough in his work and communicated everything he. Was doing with me."
belinda D.
san antonio, texas
"Courteous, patient, explained what he was going to do. Told me the advantages of being a plus member"
john R.
san antonio, texas
"No reason"
gregory M.
san antonio, texas
mr. wright W.
san antonio, texas
"All checks were done and results reviewed"
gail B.
san antonio, texas
"Ruben quickly diagnosed the FIX for my A/C drain line problem and fixed completely in 1 hour."
mr. kanning K.
san antonio, texas
robert C.
san antonio, texas
"Top quality and totally professional service call all aspects...!"
alf G.
san antonio, texas
jack W.
san antonio, texas
nancy M.
san antonio, texas
"Luis was very thorough and professional."
martha O.
san antonio, texas
"friendly, introduced himself"
louis C.
san antonio, texas
"Ruben came out about sept and said my Freon was real low. He said it looked like there was a hold in the pape. He set me up for oct 15 to check it again. Well it was still full. So it looks like when it was installed the Freon was not put up to the lever it was to be."
sandra S.
san antonio, texas
"He was very polite and did excellent work."
grace U.
san antonio, texas
"Polite, knowledgable"
mrs. tackitt T.
san antonio, texas
"Edgar was very informative and took the time to explain tune up procedures to me."
barbara M.
kirby, texas
audrey V.
san antonio, texas
"Very professional. Answered questions to my satisfaction."
diana R.
san antonio, texas
"Always professional"
james L.
san antonio, texas
"Ruben was very thorough, and gave me a detailed explanation of how the systems functioned."
mr. woodburn W.
san antonio, texas
"Prompt, complete, careful inspection, and clean up, very pleasant and respectful technician."
mr. negley N.
san antonio, texas
"He knew his job and was very professional but had a friendly personality"
jorge R.
san antonio, texas
"Ruben did a great job finding what the problem was and fix it."
ms. skinner S.
san antonio, texas
malisa W.
san antonio, texas
marlo M.
san antonio, texas
"you are just that good"
bob H.
san antonio, texas
"Edgar is a star. Extremely knowledgeable & professional. We do not want any other technician looking after our system!"
gus P.
helotes, texas
aaron A.
san antonio, texas
"Edgar is always professional and efficient. He is also extremely friendly and just a great person. He always does an outstanding job."
eric F.
san antonio, texas
"Khahi was very professional, friendly, and efficient"
maria P.
san antonio, texas
"On time, very polite and explained what he did."
joyce F.
alamo heights, texas
"Oscar is very professional..his work ethic is the best . Enjoys his work and knows what he is doing."
peter K.
bulverde, texas
"Individual was very polite and did his inspection duties within a satisfied time frame."
melissa S.
fair oaks ranch, texas
"Oscar efficiently inspected all three units and reported any maintenance that was necessary. I will definitely request him next time."
kevin B.
spring branch, texas
"Prompt and professional"
thomas B.
san antonio, texas
"Ruben and his team impress me with their ability to get the job done, and done correctly."
linda S.
san antonio, texas
judy C.
san antonio, texas
"Report form indicates "No comfort concerns" and "No performance concerns," but I was not asked about either. Form asks for current attic insulation value; technician did not go into attic. Air filter was over 2 months old but was not changed."
eileen E.
san antonio, texas
paige V.
san antonio, texas
"Chris was early, got done quickly, and communicated all I needed to know."
carla K.
san antonio, texas
"Great service skills, friendly knowledge and efficient."
elvin K.
san antonio, texas
"techs were on time, courteous to me, friendly, and clear on what they did and found in my unit. I gave a lower score because I feel that techs should wear shoe covers going inside from the yard, and/or put down a work mat while they work in front of the unit in the house. I have to clean up after them most of the visits."
brenda (owner) (.
san antonio, texas
marc M.
universal city, texas
"I feel I was over charged for warranty repair. I was told it would take 4 to 5 hours. They were done in about 2 hours. $1200 dollars for to hours is awful high."
mr cieslak C.
san antonio, texas
roland R.
san antonio, texas
"Edgar is very knowledgeable and thorough"
timothy S.
converse , texas
"Fast service and got us set up with a new install pretty fast."
donald W.
san antonio, texas
"Letty satisfactorily serviced our heater for the winter as requested. However, I had made a 10 AM appointment; she arrived at 1:00 PM and didn't seem aware that our appointment was for 10 AM."
mrs mancilla M.
san antonio, texas
"Oscar provided great service and solved our problem quickly."
joann A.
san antonio, texas
"Edgar was very customer service oriented, friendly and knowledgeable."
lois M.
san antonio, texas
"I have seen Edgar before and he is a pleasure to deal with. Efren told me about your hot water tank program and I signed up."
mr gauna G.
san antonio, texas
sharon K.
san antonio, texas
"Kind and knowledgeable"
roger A.
san antonio, texas
"Since Carlos was no longer with the company, Edgar came out. He was very professional and answered all of our questions concerning the maintenance. He was very friendly and showed great respect for our home. We will be requesting Edgar for future visits."
mrs. darlene T.
san antonio, texas
"Andrew was very knowledgeable in regards to my plumbing issue."
michael A.
san antonio, texas
"Thought Chris took the time to check everything throughly and took the time to explain everything he was doing to my satisfaction."
ray W.
san antonio, texas
"Professional service"
ms yvonne H.
san antonio, texas
"Always happy with promptness and courtesy of technician"
ly K.
pipe creek, texas
"No one was home, no one called to verify if anyone was home."
alex P.
san antonio, texas
monica D.
selma, texas
"Service performed was explained to me in great detail"
virginia M.
san antonio, texas
"Tech was pleasant and helpful"
cristina B.
san antonio, texas
suzanne S.
san antonio, texas
"Edgar arrived early and was professional"
mr. castorena C.
san antonio, texas
laura P.
san antonio, texas
"Mike Yetman and Edgar Loredo were fantastic!!"
betty M.
schertz, texas
"1. The truck was not stocked with a filter!! 2. I was told a picture of current filter (size & model) would be sent to me. Neither worker or office staff complied. 3. I am an able bodied(?) 75 yo woman but I don't like to go into the attic AND I REALLY DID EXPECT A FILTER TO BE INSTALLRD THE SAME AS STRAND BROS DID FOR US IN AUSTIN. I'm disappointed. 4. The worker did have a surge protector on his truck for the outside unit. Why wasn't that part of the original installation?"
alan S.
san antonio, texas
ernesto D.
san antonio, texas
"Technician was very professional"
jan rental K.
san antonio, texas
"I didn't interact personally with the technician as this is an occupied rental property. I did get an update on the status of all after the service and I appreciate that."
yenisse R.
san antonio, texas
susan C.
garden ridge, texas
"The minisplits have given me problems since install. I asked Joe for additional labor warranty since they figured out the system was wired wrong and that is what froze one unit. Joe told me he would talk to big boss and get back to me yesterday afternoon or this morning. I have not heard anything and now I get an email asking how you did?! The ironic thing is I was talking to a friend of mine about how great the service was and that she should switch. I told her recently to keep looking. Ive talked to Lennox twice now and documented all the problems/visits from your company. My next step is to contact Costco to tell them my experience. I dont know what happened to your company you use to be good. Now I question everything and wonder if my equipment will fail early since it was not installed properly"
mrs arulanandam A.
helotes, texas
"Tech was timely. Kept me informed of every step."
ryan H.
san antonio, texas
"Timely and efficient"
nick G.
san antonio, texas
veronica L.
san ant0nio, texas
"I had my regular fall maintenance check done and after the service check my air conditioner froze with ice even though I had absolutely no problems with my system all year. Now I'm told I need to replace it."
isis/kat P.
san antonio, texas
mr wilkes W.
hollywood park, texas
"Christopher was very pleasant. seemed very thorough and explained everything done and condition of equipment very well."
richard F.
san antonio, texas
"On time and professional"
mr taitano T.
san antonio, texas
"Great service"
fermin P.
san antonio, texas
"Very professional and knowledgeable"
deanna A.
sn antonio, texas
thomas B.
san antonio, texas
"He was new with his mentor he was honest about some knowlege deficits. I told most any is only half school and the other half is learend by experience,"
athena K.
san antonio, texas
"Bid was much too high - competing offer was 1/3 the price with the same promised timeline. We went with the competitor and now have a working air conditioner."
ezekiel M.
converse, texas
julio P.
san antonio, texas
"Prompt, timely, courteous."
laura K.
san antonio, texas
"The problem was fixed and service technicians were knowledgeable and professional"
barbara S.
san antonio, texas
"The technician arrived at the time I scheduled my appointment at 11:00pm the night before. He was very thorough and explain everything to me as he diagnosed and fixed the problem."
kellel P.
san antonio, texas
"I appreciate the good job Mike, Matt, and Chris did. Installers Matt and Chris worked clean and with high morale. Mike was a good communicator and clearly explained what was necessary to get my new system up to code."
mr gauna G.
san antonio, texas
"good service and prompt"
alvaro R.
san antonio, texas
"My new 12k 5 ton unit has not worked properly since installation my electric bill has doubled and i have to keep calling for service. My old unit worked fine for 10 years with no service calls"
patricia P.
san antonio, texas
"Chris was very professional and diagnosed our problem which was a leaking evaporator coil. He quickly scheduled us with an install team the next day. The Install Team showed up on time, and installed replaced the new coil and made sure everything was in tip top shape for the holiday weekend. They were efficient and professional."
james E.
san antonio, texas
"We had a very fast response to our call. The technician was very helpful and polite. He explained what was wrong and the repairs needed to fix it"
ms herrmann H.
san antonio, texas
joe B.
helotes, texas
"The technician, Ruben, came during the time period we were expecting which was 7pm. He spent until 11 pm. diagnosing the problems that had been reoccurring for several months and FIXED them! He was very patient, knowledgable, meticulous and kept me informed of what he found and why he was doing what he was doing....even after I'm sure what had been a long day for him. Send me Ruben on all future calls!"
sandra P.
san antonio, texas
thomas M.
san antonio, texas
"I have the Ultimate Protection Plain Maintenance service plain, so why was I charged $ 49 ?>?"
james M.
san antonio, texas
"Tech was knowlegable and very responsive to our questions."
david W.
san antonio, texas
"Chri was pleasant, polite and professional."
juanita B.
san antonio, texas
"My ac was not working the following day after technician left and said it was fine. I paid 200. dollars for Freon when I was told needed it. The following day the company sent technician again and technician said there was too much Freon and would have to take out 1 pound. Told me I would be reimbursed but was never given my money back. I have continued to call company to only get lied to about my refund This place is a fraud! Please think twice people before using this company."
robert A.
garden ridge, texas
"Time was changed from 10-12 and re-scheduled 1-3 same day. Not sure my "noise" problem is fixed as I heard the noise @ 0340 this morning."
mr taitano T.
san antonio, texas
"Chris was outstanding in every aspect of explaining and detailing service provided"
select credit C.
san antonio, texas
"Edgar was beyond wonderful!!!!! Excellent customer service and very professional. Lovely smile."
ron P.
converse, texas
"Professional, knowledgeable and courteous"
tod K.
san antonio, texas
"Ruben was knowledge and quick to find out the issue."
rick G.
san antonio, texas
gene S.
san antonio, texas
"Chris was great but you ripped us off."
paige V.
san antonio, texas
"I appreciate Chris's attention to detail and help!"
paul B.
san antonio, texas
"Yall forgot about me. We rescheduled for the 22nd and no one showed up."
edward C.
san antonio, texas
lisa C.
san antonio, texas
mike W.
universal city, texas
"Ruben worked so hard to install our new thermostat. He explained everything so well and was very kind."
vadim G.
helotes, texas
"Still waiting for the quote."
ricardo G.
san antonio, texas
"Was a ac quote. Provided info needed"
karla A.
san antonio, texas
leticia G.
universal city, texas
daniel R.
san antonio, texas
jacqueline D.
fair oaks ranch, texas
julie C.
san antonio, texas
"Letty took her time and explained what the issue was, gave us good advice, and was very patient with us."
ali V.
san antonio, texas
brenda G.
san antonio, texas
isabel C.
san antonio, texas
"my technician was very polite and explained what he did to service the unit"
allen J.
san antonio, texas
kennet J.
bulverde, texas
"No one showed up for the appointment"
kay R.
san antonio, texas
"After two missed appointments, I was very glad to get my service appointment taken care of."
mark t.
san antonio, texas
"Excellent tech, did a really great job. I wish I had techs like him working for me in my business, wait a minute. I do!! Can't say enough good things about him. Caring, considerate, and will use you again. Thanks!!"
kim B.
san antonio, texas
"Because Oscar was great - basically diagnosed the problem before he arrived and got us cooling again!! :)"
christina R.
floresville, texas
"Oscar explained every step as he repaired our AC, and was so good to clean everything up, including little pieces that had fallen on the ground..."
steven L.
san antionio, texas
"Ruben Knew immediately the copasiter was going out. However I wish he would have told me about it before he changed it not after. Good Guy Ruben"
colleen S.
san antonio, texas
"Oscar was great. He checked everything top to bottom, listened to my concerns"
kathleen S.
san antonio, texas
"I called at 10:30 pm, no one came to my house till I called back at 10:30 AM. The technician was wonderful, fast and informative."
sam T.
helotes, texas
"Quick response on repair call, quick response on visit from Consultant - same evening as the repair, quick response on quote, and extremely quick response for next day total replacement."
richard G.
san antonio, texas
"Mr. Lorado was very professional. He answered all my question in precise terms. He was efficient and very neat in his work. San Antonio Air is fortunate to have him as an ac tech. I would prefer him to come to our house when possible."
james B.
san antonio, texas
"Quick response to an emergency AC repair. The technician, Edgar was very professional, honest, and courteous. He quickly diagnosed the problem and repaired it while talking me through the process."
oscar E.
converse, texas
"Chris was AWESOME! As a new home owner he was very thorough and informative. If his work echos what y'all are all about my wife and I will definitely be customers for life. Thanks Chris"
james lendon M.
shavano park, texas
"The technician was extremely professional and knowledgeable, and communicated the issue to me very well."
mr. jolet J.
san antonio, texas
"Had drainage problem with AC. This has been existing since initial install a year ago. I think problem has been corrected. I will know next time I attempt to flush drain."
irene P.
san antonio, texas
"Luis was detailed in his inspection and very courteous."
daniel P.
boerne, texas
"Setting up the appt was very easy. The appt was scheduled quickly."
ms dyer D.
san antonio, texas
"Always polite, prompt, expert quality."
derek W.
san antonio, texas
"found problem fast and repaired"
john T.
san antonio, texas
"He did a good job."
steven J.
san antonio, texas
"Edgar the Service Tech was amazing and had a great attitude for it being an after hours call at midnight."
wendy C.
selma, texas
vinh N.
san antonio, texas
"Tom came to our house in May for the summer tune up. He did not flush the PVC pipe which lead to our AC stopped working last Thursday 8/1. I called the 24/7 service line to have a technician come out at 9pm to fix the problem. Ruben was very knowledgeable and helpful to the situation, however, I had to pay an additional fee of $181 for the job that shouldve been done correctly by Tom back in May. Weve been very satisfied with the unit and yalls services until this point. I called the office on Friday morning to reconcile this issue, wanting a reimbursement and the representative (Andrea) said a manager will reach out to me on Monday with an update. Its now Tuesday and I still havent heard from anyone from San Antonio expert AC. I actually referred family members and friends to you guys, I hope this is not the typical type of customer service you guys provide."
billye L.
san antonio, texas
"Ruben was very polite and listened to my explanation of the problem. He took the time to tell me what he was doing and why."
louis C.
san antonio, texas
"Ruben came out at 11.00pm on Saturday night. He found my air conditioning was low on Freon . My air conditioner is only a year old. When he finish filling it up. It was cooler than it has ever been. You maybe wont to check to see if it has been running on low freon sense it was installed."
erik A.
san antonio, texas
"Same day response and resolution of AC problem. Courteous, professional and efficient service by Ruben."
julie S.
san antonio, texas
"Appointment booked and service was available immediately (within 6 hours). Great communication from home office regarding arrival time of technician. Also, Oscar was very thorough and explained everything to me. Told me prices up front before service was performed, and even showed me and left me the old worn out capacitor part."
bruce D.
san antonio, texas
"Chris represents your company well and is a truly good person. Also, the lady answering the phone is a pleasure to talk to. I think her name is Diane."
ray W.
san antonio, texas
"The tech. was very nice and respectful under the circumstances that my wife had just passed away July 22. The tech. ( Khalil ) was very understanding with the utmost respect. I would like to say thank you to him for doing a great job and understanding my situation and giving me the respect and understanding that i needed."
louis G.
san antonio, texas
brianna G.
san antonio, texas
"I was glad to have my issue resolved but was a bit stressed that I wasnt informed of the cost beforehand. I felt like I had no choice."
carole K.
san antonio, texas
dennis R.
san antonio, texas
keri B.
converse, texas
"Luis was kind and courteous, good representation of the company"
eric A.
san antonio, texas
"I felt like Chris went around and check our the system, the functionality, looked for leaks, checked the freon levels, checked for ac air duct holes or leaks, and overall wellness of the system."
mr. flannery F.
san antonio, texas
ms peck P.
san antonio, texas
"Oscar was satisfactory.. the problem was with the people who answer the phone when i called to make an appointment. I intentionally called and made appointment one week out because I knew that they had to order and pickup the special kit my system uses. THEY DIDN'T DO THAT...Oscar showed up without the kit. I had to talk to supervisor twice in order to straighten things out. I was very unhappy that I had to spend hours to get the spring maintenance done. One more thing...the tech did not arrive withing time frame....and i had to call to find out what was going on....tech was 30 mins late and i had had no notification that he was running late....not good."
mark S.
san antonio, texas
"Luis was on time and professional. He wore booties to protect the floors. Explained things to me."
ms newhart N.
san antonio, texas
"my AC still isnt working properly. it has never worked correctly since you replaced the compressor last summer."
dan V.
san antonio, texas
"Luis is professional, thorough, and explained every process of the time-up. He is extremely pleasant person."
rita G.
san antonio, texas
"I called and spoke to a very nice young lady which helped me with what I needed. She immediately set me up with the technician, Edgar Lozano and he called me when he was coming and helped us with our problem. Thank you for being so efficient and correcting the problem the same day."
praful M.
san antonio, texas
"so far it is a good service."
dave M.
helotes, texas
dr beddingfield B.
san antonio, texas
"Prompt, courteous, thorough."
karen J.
san antonio, texas
"They did the work quickly and efficiently."
c.b. T.
san antonio, texas
bill S.
universal city, texas
"Very thorough and efficient"
jimmy A.
san antonio, texas
stephanie C.
selma, texas
david A.
san antonio, texas
"Just wanted a quote on a/c system I know what I wanted. I really didn't want to listen to a long sales pitch.. Your price wasn't remotely competitive with the bid I decided to go with. That's true even after the Costco rebate."
gail B.
san antonio, texas
"Ruben is someone I trust, diagnoses accurately, shows up on time, and treats me fairly."
christi S.
converse, texas
"He showed up on an on call and very quickly. He was friendly on the phone when he called and was very friendly and helpful when he arrived."
marvin D.
san antonio, texas
"Technician provided details about my unit and explained what he was doing based on the specifications for the unit"
yolanda B.
cibolo, texas
"Tech came out sooner than expected and solved the issue quickly"
lea P.
san antonio, texas