Average Rating
610 Total Reviews
Submit A Review
"Friendly, courteous efficient service for the annual heating system checkup."
"Great service. Great technician."
"You have a good record of sending courteous and knowledgeable technicians. "
"I think having a set rate for having Freon added is very expensive, compared what I could have it done for."
"On time, efficient and effortless for me. "
"Tech was very helpful and informative"
"As always very knowledgeable and pleasant staff to work with. Also staff loooks for ways to improve my service at optimal Peru and yet concerned about costs"
"Very nice service guy"
"I've never had a such Great Service as the service that of Jacob!!! (hope I remember correctly) He truly is Exceptional!!!"
"The guy showed up. Otherwise the whole experience was disappointing. We were overcharged for a fan that is now twice as loud as before. The repair guy even said the first..."
"Edgar was very knowledgeable and solved our problem promptly. "
"Larry and his partner were superb!"
"Technician understood the problem and fixed it in 10 minutes."
"outstanding quick response quick diagnosis of problem and repair"
"Have to make several calls to resolve issues; granted, I am difficult to reach at times. However, once issues are resolved service is good."
"Problem with AC not resolved. AC is making water noise in pipes in constant basis even when off and pipes vibrate. Did not happen before. Serviceman came in ear end of..."
"The service technician was not only punctual and courteous, he also offer information that will be time and money saving for me."
"service provided is excellent"
"Mary was the customer service rep. She was extremely helpful in scheduling all my appointments. Servicemen were polite and courteous and went the extra mile in diagnosing..."
"The guys were very nice and help"
"Technician, Joe, was very helpful and informative as to what he did and options for our future. We also purchased an annual agreement due to his recommendation."
"Edgar was awesome! He was very thorough completing all the safety checks and gave us tips to maintain our system. Very professional and provided excellent customer servi..."
"To sum up, the technician provided us with information that was not actually correct upon second review (the following day)"
"we were very impressed with the company overall and our technician."
"Technician was very thorough and explained everything very well."
"the technician arrived early which was great for me and seem to be genuine , helpful and knowledgeable."
"the Service Expert appears to be very knowlegeable on this subject"
"I only wish they could have come sooner, but with the heat there were probably a lot of other people ahead of me. I thought the plus service made me a priority though, s..."
"He found the problem right away "
"Edgar was very professional, knowledgeable, and very nice. He was very thorough and answered our questions. How nice to have such good customer service! He is a valuable..."
"Edgar was EXTREMELY courteous, helpful, thorough, and patient. His knowledge of his trade is remarkable. He explained how the unit worked, what components were necessary ..."
"They were very professional and explained everything that was going to be done and why."
"everyone,from initiall phone person to sales and installers was competent and polite"
"Timely, courteous, complete."
"Edgar did a thorough job, actually spending more time with us than planned. He's a great technician! Although, concerning pricing, we don't like the new policy of charg..."
"Tech took his time and checked everything"
"Fast and reliable service 24 hours a day. Technician was Very professional. "
"Edgar was very professional and efficient. He arrived on time and went right to work. I learned quite a lot from him!!"
"Polite, timely and provided good information that led to buying a new AC unit."
"Technician arrived on a Sunday and provided thorough investigation and explanation of the problems."
"The service technician was great."
"very courteous service person"
"A little delayed in arriving but once there work was completed."
"Air service is an unseen service ... service required is unknown, therefore its unknown, if required service was provided ... so best rating i can give is 50/50 ..."
"On site tech was very professional and friendly. Excellent customer service skills."
"The technician,Mr. Loredo, Is outstanding in every professional way: He came in with a confident and knowledgeable manner. He convinced me to buy two pieces of equipment ..."
"The tech found the problem but did not fix it."
"Not only was Edgar very thorough in diagnosing our problem, he resolved the problem in a timely manner. He was very patient with all the questions that my husband and I ..."
"The attitude of the crew and the nice patch work they did was great."
"Great service "
"Joe was able to fix our old compressor quickly. He was friendly and knowledgeable. Mike did a great job of explaining all options available and he made the process of p..."
"Fast moving crew"
"He got right to work, found the problem, and corrected it. He seemed to be contentious and thorough. He also was very respectfull. "
"Believe that our issue is totally the responsibility of SA Air, it is a result of the duct corrections made earlier this year, air flow should have been balanced more eff..."
"Technician was very knowledgeable"
"Was notified twice before arrival of the technician as to status of service call by Mary & Nicole (I believe). Edgar Laredo arrived soon thereafter & went to work immedia..."
"The tech new what to look for and acted on it."
"I think the parts we paid for could have been installed when the unit was replaced."
"The serviceman was on time and courteous. He was very knowledgeable and thorough. The installation went well and the installers David and JJ were very good and worked ha..."
"Came quickly and fixed issue"
"The first guy we had should of checked filter instead SAID we had leak in coils couldn't do any thing until WINTER Second guy that came he checked filter right away an..."
"This rating is for Roland, who came out AFTER my semi-annual service appointment to fix clogged drain line. Roland was meticulous and stayed until the problem was resolv..."
"Fast & Prompt"
"Ambient temperature still remains two degrees below setting."
"Zumel was very friendly, courteous and knowledgeable. He answered all of my questions and made sure I understood everything he was doing. He cleaned up after himself and..."
"Very thorough, considerate, and handled my questions with knowledge and courtesy. "
"Friendly guy. Very nice.."
"Great customer service by all the staff that we dealt with during our a/c crisis. We felt that we were treated with courtesy & respect by all."
"He worked diligently to diagnose and repair the issue."
"he informed me what he was doing and was knowledgeable"
"I think $750 for a fan motor and capacitor was too high. I could have bought for $52. "
"Phone call was answered promptly when I called at 4:30 am, and the technician was here before 10am"
"Excellent !!"
"The tech serviced our unit with great knowledge and ability! "
"The service was excellent, punctual and he did a great job. My A/C is working better."
"The tech was friendly and explained before he started on what he what going to do to maintain my account unit."
"Great explanation of what was happened with the AC"
"The font size is too small"
"Eventless. Nothing found or done above checking."
"Eric Banda represents your company very well. He's very professional and respectful and well-mannered. That speaks volumes about the service technician who is represent..."
"Technician was prompt, courteous and professional. He reviewed all work done before he left."
"The gentleman was prompt and efficient. Did the job without problems or trying to push sales (as some have in the past). BTW, I don't give 10's unless you descend from..."
"Always impressed with the polite manners of service techs. Uses care to protect home from outdoors tracking in. Gives full explanations of any service needed."
"Very informative ."
"Good service"
"Highly professional , knowledgeable Service Technician - Great Job -"
"The technician was very knowledgeable about the system and helpful in explaining the issues. "
"He explained things everything he was doing and gave tips to keep my A/C in good working condition."
"Always thorough inspection and works effectively. "
"He got the jop done quickly and was a friendly person."
"The tech Eric Banda was very customer service oriented.& did not try to sell me something I did not need."
"Zumet did a great job of explaining why the capacitor needed a hard start kit without over hyping the issue. "
"Very through and knowledgeable "
"Professional and courteous service along with top flight equipment!"
"Arrived on time. Very professional and courteous... "
"IT was a good experience, the tec. was great."
"Technician checked everything and explained things about our system."
"Good service technician was friendly professional and informative"
"Zumel was very attentive as he listened to my questions and was glad to explain the details to me. He was knowledgeable and impressive. He represented San Antonio Air a..."
"Having done business with your company for these many past years, I have found you trustworthy and reliable. Your technicians are gentlemen who I welcome into my home wi..."
"Excellent customer service, her knowledgeable Tech."
"Technician was very helpful with instructions for the summer to keep system flushed and other info."
"Roland was great in servicing our A/C unit. He went out of his way to clean the outside unit which no other tech had bothered to clean. "
"Wonderful services, on time job completed timely and very professional"
"everything was done on time"
"workers did an excellent job"
"Technician arrived after time period scheduled. Prices quoted for repairs were higher than other service providers."
"prompt efficient work and cleaned up when he left."
"The tech told me up Front what the problem was. He told me if it was covered by my insurance. I like that."
"Knowledgeable tech"
"Everything professional. Starting with the technician. On time"
"He was very nice."
"he was thorough with the work and courteous."
"Service man was knowledgeable!"
"The technician took the time to explain all of his job procedures "
"Maintenance completed efficiently and effectively."
"Friendly Technician who was able to help us out with any question or concern we had."
"I am rating a "follow-up" service call (***not the scheduled, 1st service call), that was requested due to the questionable recommended replacement parts, during the 1st ..."
"The technician was polite and not intrusive."
"Tech was very personable and went about his tasks in a very professional manner."
"Technician was courteous and knowledgeable. He explained everything and answered all my questions."
"Very professional "
"Met my expectations."
"As with previous technicians, Eric was courteous and polite and explained his procedures."
"He was polite and thorough. Also he hooked up the UV light in the AC unit that was not done in the previous tune-up"
"Tech did an excellent job."
"Chris is a total pro...all aspects..."
"very efficient even while training a new guy returned and replace a weak capacitor found during inspection and kept me informed "
"Very satisfied with work was performed."
"This team together with the Sales Consultant Enrique Garcia were awesome from beginning to the end. All worked together as a team and provided the best customer servici..."
"Knowledgeable, professional demeanor, friendly attitude"
"Arrived on time, worked hard all day, made sure wireless connection to thermostats worked. "
"The service technician was very thorough and professional"
"The technician was polite, thorough and answered all questions."
"great service; I was notified prior to arrival. He was superb--friendly, explained what he was doing, etc. "
"Fast, efficient"
"Service above and beyond! Outstanding!"
"Technician did not seem prepared and did not communicate clearly. He should have known the model of my system but did not bring an air filter for it. Also did not provi..."
"Because Eric went beyond what every other tech I have ever had visit my home and was very honest with me."
"Service Technician was very professional and truthful"
"Roland was very thorough and cleaned and prepared everything for the upcoming season. Great technician who knew exactly what he was doing and did it very well. "
"Technician took the time to explain process in detail"
"Good dependable service"
"...Attention to detail... Answered all question... Professional job..."
"on time, answered all questions. "
"Arrived in a timely manner. Gave me some suggestions to keep things running smoothly. Very informative. "
"The tech was very polite and seemed to know what he was doing "
"Friendly, helpful, congenial. Explained what he was doing and why, and any actions that I should take to maintain the system."
"Michael, the technician, answered all my questions. Very complete service job and professional."
"Technician was very professional."
"Service was prompt. David and Larry were very professional. They were able to do the work fast and did a great job in cleaning up and answering all our questions."
"Excellent, dependable service since 2004."
"this rating is due, in part, to Eric, the technician that serviced our unit. He was very efficient, courteous, and very open to answering questions."
"The previous technician was not as thorough as this one."
"I am not located locally and have used them twice and each time I was able to speak to Desiree and Nicole at the office and they helped me schedule my appointments to se..."
"Thorough and ecpeditious"
"Timely, courteous, thorough, and friendly."
"The tech, Eric, was very efficient and helpful and very courteous."
"The service tech. was neat,clean, did his job in a professional manner and was friendly to my dogs."
"Service provided was timely and very efficient. The sales rep Mike Y. was outstanding, he explained all replacement options in very easy and understandable terms, and the..."
"technician provided very good and professional service. just one suggestion; i would like it if the technicians would put on shoe covers when coming into my house. "
"Very helpful and friendly. "
"They were both excellent technicians. Very polite, courteous and knowledgeable."
"Customer Service. Nick was very extremely informative as to what the solutions there are regarding air ducts performance."
"Serviceman introduced himself and explained what is was doing to do."
"Roland was very attentive to my questions about the maintenance he was doing as well explaining what he was doing. He was very courteous and professional. send him bac..."
"Excellent Job!"
"Friendly and very informative"
"Easily made appointment and technician showed up exactly when promised. "
"Fast, friendly and thorough. "
"the tech was great. So kind and knowledgeable about what he does. "
"Technician was professional, on time, gave us suggestions on efficiency. "
"Took the time to explain what he was checking ."
"Tech came to the house without Blue Lamps that he said needed to be replaced. He never explained that the have a two year bluelamp for almost the same price. He could hav..."
"Demonstrated Expertise @ Professionlism"
"The technician was on time and very thourough "
"Very professional, quick and friendly."
"you were prompt, professional and kept us informed"
"He was very informative and very thorough, checking our system twice. Exceptional customer service...I give him 5 Stars!"
"While satisfied with the service there is always room for improvement."
"very good technician explained all facets of heating system"
"Roland was very professional"
"The entire process of setting an appointment, reminders, and carrying out the agreements made, etc... as well as technical knowledge has always been entirely satisfactory..."
"We have been a long time customer, due to their great customer service!"
"They came right away"
"Roland explained everything was courteous and very helpful"
"Tech explained step-by-step details. "
"Seem to be thorough and explained the new features in the new Lennox they installed. Prior to purchase I was explained the issues of the unit making it necessary to repla..."
"Thinking about the previous work, the price, the scheduling and the work it seems to me that my assessment is correct."
"Technicians were exceptional. They worked very hard to insure a good install."
"The service was good but I have had much more thorough service staff"
"They were experienced, professional and friendly. They answered all my questions and did a superb job replacing the coils. Job well done. Whenever AC issues come up in..."
"He was very polite and told us what he was doing in the furnace"
"technician was listened to my concerns and did the appropriate things to make the maintenance to my satisfaction."
"after call, immediate attention within the one day"
"He was very professional and courteous."
"The technician gave excellent advice and information regarding the furnace in the attic."
"Tech communicated process in a clear and straight forward manner"
"Received very prompt service on a holiday. Alex was prompt in arriving our home after we called in for repair. "
"Very helpful. "
"Joe the technician is OUTSTANDING! I ask for him for all my service needs period!"
"Complete and quick "
"Tech was suppose to arrive between 8am - 10am. tech did not arrive until closer to 11 am"
"professionalism, knowledge and explanation"
"Arrived on time. Did required work, didn't try to sell products I didn't need. "
"The young man is very patient and explains things to me."
"The tech seemed thorough and knowledgeable. I felt the job was done right! The tech also talked to me a bit after the service and answered my questions. I was very pl..."
"Tech was very cordial and informative"
"Professional and courteous service performed on time. "
"employee was neat and courteous and answered all questions."
"Good response, diagnosed the problem & took appropriate action to correct the problem."
"They lied about what needed to be replaced."
"The technician was on time and very knowledgeable on the system"
"Service people always seem to care about customer and polite "
"Technician was professional and on time. "
"technician did very good job..."
"Prompt, efficient, knowledgeable"
"Prompt and friendly"
"The technician was totally professional all aspects...."
"Service Expert was very helpful and since I couldn't get filter out he did and changed it to one I had. "
"tech was efficient and helpful."
"Always courteous and knowledgeable. "
"Always have great service from your techs"
"You do an outstanding job."
"Just very satisfied with service provided."
"We found from another company that the filter was not installed properly and other minor problems. The tech should have seen this. "
"He did his job correctly and explained to us what he was doing."
"Very professional and knowledgeable"
"Detailed and shared findings"
"He was very professional and knowledgeable. The only problem I had was with the on-line scheduling service. I thought once I signed up on line - and received an e-mail..."
"Tech was prompt, profrssional and offered assistance in finding us the help we needed concerning our warranty. "
"the guy was polite and nice, and seemed to know what he was doing."
"Knowledgeable, informative, efficient and expeditious without cutting corners of service. Friendly, courteous, punctual"
"I have to call you back for warm room temperature and found to have your technician did not put enough antifreeze on cooling air system."
"The service technician was fast, polite and made some safety recommendations for my home. "
"technician was knowledgeable and explained the problems at hand. "
"The tech. did a great job."
"It took three visits that I paid for to fix cap on line which was causing overflow "
"explained about my uv lights"
"friendly, answered questions, professional"
"Arrived when he said he would. Very professional. "
"The work was fine, but there seemed to be confusion regarding the cost of the box of filters. He said that it worked out to be $53 per filter and the box would last 6 mo..."
"Very good service and very professional technician. Good communication also on arrival time."
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"He arrived on time was friendly helpful and did a good job. "
"Technician was on time, courteous, and knowledgeable."
"Greg was thorough and professional."
"For all the reasons listed below."
"excellent service and advice. went above and beyond."
"The tech was professional, worked quietly & diligently and answered our questions."
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"Technician was on time, courteous, knowledgeable and engaged. Only complaint was he did not have replacement air filters with him."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Tech Peter is always very professional, reliable, competent and efficient."
"Your technician, Moe, did an outstanding job. He was courteous, informative, helpful, offering savings on "updates" we needed, providing extra filters because it would b..."
"Darrin really took great care of my elderly mother and I. He was exceptionally professional, took time to explain things to us and did great work. He is an exemplary re..."
"Unit was installed on a pad 3" above grade where it is likely to get in the water during a heavy rain. A second unit in the same location is 8" above grade. Salesman wa..."
"He was prompt, courteous and did a very thorough evaluation of my heating/cooling system. "
"Did service call on time, checked out system quickly and efficiently, installed warrantee replacement with nice explainations."
"excellent service (fixed the problem) explained what had happened and why, had all parts in truck, very knowledgeable about my system, good guy, I would like Alex to alwa..."
"quick,efficient, polite, knowledgable"
"ivan always answers any questions and provides professional service"
"Outstanding customer service, Nice to the customer. prompt and cute"
"I was very disappointed with my service experience on Wednesday August 23rd.   I called Strand Brothers because I simply had a clogged drain pan and thought that I would ..."
"On time, great customer service, intelligent and knowledgeable."
"Technician was polite , punctual, respected our house, provided a complete and thorough explanation re problem he found."
"Fast professional service."
"Very qualified and professional technician. I request him for the AC check."
"Very professional and fixed the problem."
"The kid was new. He did as well as he could, and the boss was there"
"Brian, our service technician, knew his info, answered our questions, was polite and friendly. We would like to request that he be the technician that comes to our house ..."
"Ivan was prompt, efficient and pleasant."
"very cordial and knowledgeable and prompt. Showed up a little early but that is good"
"Prompt service. Mission accomplished quickly. "
"came when said, very kind while here, did job well."
"The service technician was friendly and knowledgeable. "
"Initially diagnosed on Friday Sept 22, parts ordered. On Monday Sept 25 the diagnosis was changed and work performed. Unfortunately the AC only worked for about an hour b..."
"The technician was very courteous and answered all all questions"