What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from San Antonio Air Service Experts, you will pay for the trip charge and a diagnostic fee independently. Many companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can offer even more value by keeping them separate.

What Is a Trip Charge?

A trip charge handles the cost for a licensed plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the initial rate for bringing our technicians, equipment and expertise to your doorstep. If you want to cut out the trip charges in the future, you can explore registering for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services required to determine the source of a problem. With plumbing, this may be comprised of scoping. During HVAC repairs, it may involve inspecting the inside of your system. If you elect to use San Antonio Air Service Experts for your repairs, the diagnostic fee will be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee includes sending the plumber or HVAC technician to your residence, while the diagnostic fee covers all the work related to assessing the problem and coming up with a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee since it's rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Rather than charging you for two services at once, we have two separate fees. This allows us to price our services in the fairest possible manner.

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