Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh metro who told us about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her home was not wheelchair accessible, due in large part to the size of the equipment. When Jimmy realized the problem, he considered remodeling the Tracy family’s house to make it completely wheel-chair friendly. But because of the age of the home, the task was going to be a larger project than he first thought. Finding his way around the obstacles, Jimmy chose to try converting the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchenette.

Excited, Jimmy began calling local contractors, including electricians, building supply companies, and plumbers and everyone said they would be happy to help and give their services and supplies. He contacted Service Experts of Raleigh for the heating and AC part of Kyla’s new apartment. A couple of Service Experts residential sales consultants went to Kyla’s home to ask more about the project and were blown away by how bright and sweet Kyla was and they knew they had to contribute.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC equipment for his little girl’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy family an invoice that read:

“We are more than honored to present you with a complete HVAC (heating and air conditioning) system at no charge as long as we can all get hugs.”

The staff at Service Experts of Raleigh were humbled to help provide such a precious girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But there’s still more to do. The Tracy family is trying to purchase a wheel-chair friendly vehicle to better transport their family. To learn more or to contribute to the family’s van, please visit their GoFundMe account.

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