When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioner repair company online. While you’re surfing the web, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when searching for an AC repair company. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra fee. Thoroughly weigh your local companies before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most inopportune times. Choosing a company that offers emergency services is crucial if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on high-quality workmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service likely has the experience needed to handle complicated problems. Find out how much time the company has been in business. Then, ask a professional whether they have previously encountered the problem you need repaired. This kind of experience is imperative to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting several quotes helps you identify a company that offers competitive and reasonable prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trustworthy companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your assurance. Such coverage displays quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in San Antonio.