How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably read about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear not!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, go to their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to resolve the glitch and get it up and working again.

Signs of this issue include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

IMPORTANT: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more elaborate instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some experts. Enter us! If San Antonio Air Service Experts put in your Nest Thermostat, please reach out to us at 210-570-9705 or schedule an appointment online. If your Nest Thermostat was not put in by San Antonio Air Service Experts, please contact Nest Support here.

Finally, do not let this occurrence panic you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is truly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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