Commonly Available Job Positions at San Antonio Air Service Experts Heating & Air Conditioning in San Antonio Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, drives sales, and provides leadership to all staff and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and confirm complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also performs installation and service on IAQ equipment and accessories, as well, and has the qualifications to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, grievances, and billing issues with the highest level of courtesy and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following company radio and pager policies, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person filling the position also communicates with the customer to verify the customer is notified of scheduled appointments, reply to questions, and to help resolve concerns. The Dispatcher strategically plans and routes the most ideal technicians using established company guidelines.